We had a wonderful night's stay at the Sheraton Houston West Hotel. The staff was friendly, the bed was very comfortable, we had no noise issues, and the room was clean. Everything I want in a hotel stay. We'd definitely stay here again.
Everything was smooth! I called a little early in the day to confirm the reservation and to notify them of late arrival that night. When I walked in the door they recognized me from the call and called me by name from there on out. I submitted my room service breakfast order later than stated on forms and they gladly accepted it and had it delivered on time. The room was great and super up to date. I will always stay here in the future!!!
This is our 5th visit to this hotel it just fits our requirements for visiting family in the area. However the three wedding party,s that were booked in this weekend just took over the public areas , breakfast was hopeless they still sat at the tables when finished eating , then stood about making it difficult for other guests to get to the food . the staff were really good trying to move them on but they just were ignored,olso very noisy when they all came back in the early hours, other than that I would have scored a 5 it is a lovely hotel.
I have stayed at this property many times for many years. The first young desk clerk was treating me very well and listened to my request for a room overlooking the pool which is what I get every time I stay there. A relief clerk named RITA came on duty and was rude from the very first time she opened her mouth. She pushed aside the first clerk and asked for all my I.D. and information again. I again asked for my usual inside room. When I reached the room, I found it facing the Freeway and asked Rita for a room change and was told the floor was full which was a lie. I spent 2 nights at this property as usual and although the room was very clean, I slept very poorly due to all the traffic on HWY 290. Rita has a very loud voice and she was rude to others I heard he talking to. She is a POOR example of a Crowne Royal employee.
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