Please stop asking for this sort of input --- I paid to stay, and don't need to have my time wasted, just so I can buy your service. The quality of the goods you sell, are down to you to make right, and are none of my concern beyonhd whether I choose to purchase them. In other words, while the hotel is fine, please stop asking for feedback!
I rated the staff a 3 because we had asked the front desk to send a plate of chocolate covered strawberries to a room and it never got delivered. Our card was charged for the goods, but my friends never received them. Tammy, our server for breakfast was amazing!! She was cheerful and patient. We need more Tammy's!
We were moved to a different Extended america property since they ran out of space. They conveyed this to us on the day of the travel. This property was 2 miles away so not far off. However we had to ask for basic amenities(Hair dryer, coffee, toileteries(Except soap) etc) which were in the other property by default(according to the website. While the front desk obliged when we asked for some of the stuff and they were cordial, I wish they had it in the first place.
Quick trip to Austin and we were looking for something different. This hotel was refreshingly modern and the staff was awesome. We were pleased with the service from every person we dealt with at all sorts of hours.
Wonderful staff, very helpful and courteous. Very quiet room, even though it was in front of the elevator. The only down side was the breakfast which was about $10 per person, it was basically a continental breakfast with cold scrambled eggs.
Traveller from Alice, tx
Hilton Garden Inn Austin NW hotel is in the Northwest Arboretum area of Austin's Golden Triangle. Downtown Austin, Lake …More
I enjoyed my three day stay at the hotel.
I am a complete pillow snob and the pillows were comfortable as was the bed.
I can't find one thing to complain about, other than there are no public restrooms in the hotel. My shuttle van didn't come until 8 p.m, and I checked out at 1:00, I had to walk to find some place to use their facilities for over 7 hours. That was very uncomfortable.
Other than that, everything was good.
As a high-tech incubator, Austin’s northwest fringes give credence to its nickname of “Silicon Hills.” Here, IBM conducts research on microprocessors, while The University of Texas provides seed money and space for promising technologies. Many tech vendors also operate in the area’s office parks. Nearby on Research Boulevard, the Arboretum at Great Hills melds shopping with Austin’s lush terrain.
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