This is our second stay at the Hilton Garden Arboretum in Austin. Since this pleasant hotel with large nicely decorated and clean rooms is nearby restaurants, shopping and freeway access to many of Austin's sites we chose to stay here again. It was within 20 minutes of One World Theater, which was our main reason for visiting Austin. But we also were celebrating our wedding anniversary and this hotel fit the bill. The friendly, efficient staff welcomed us warmly.
Traveller from Gatesville TX
Hilton Garden Inn Austin NW hotel is in the Northwest Arboretum area of Austin's Golden Triangle. Downtown Austin, Lake …More
I was not sure I would appreciate the retro decor or the entry outdoor acres remenisent of old day "travel courts", but was suprised at how comfortable and convenient this hotel was. The bath amenities and products were top of the line. The bed and pillows we're probably the finest I have experienced as a quest accustomed to Westin quality bedding. The overall setting and landscape was superb. Can't wait for my next trip to Austin, TX.
My room was not cleaned after the first night. Left room early in the morning and returned at 3pm and room not cleaned. Called desk. Housekeeping came to room while we were dressing for an event to clean room. We asked him to come back in an hour. He only pulled sheets up, took trash and left a few towels! Terrible service from housekeeping. Never again! No one seemed to want to clean up this past weekend. Yuck!
The only issue was that on arrival my Expedia reservation was not on file at the hotel and it was sold out. So I got to have STRESS and wait for ~15 minutes while the hotel sorted out with Expedia why a confirmed reservation was not communicated to the hotel. About the only "good news" was that Expedia did confirm that the reservation, in fact, did exist. How this can happen is beyond me.
We liked the hotel, loved our rooms, nice staff, only thing was the cleanliness was seriously lacking. Our tub was dirty, there were actual hairs in the tub and not from someone's head. The sink was not cleaned and in the stairwell there was a large janitor trash can over flowing and by the morning it was still there and smelled TERRIBLE. It was gross.
As a high-tech incubator, Austin’s northwest fringes give credence to its nickname of “Silicon Hills.” Here, IBM conducts research on microprocessors, while The University of Texas provides seed money and space for promising technologies. Many tech vendors also operate in the area’s office parks. Nearby on Research Boulevard, the Arboretum at Great Hills melds shopping with Austin’s lush terrain.
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