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Rating 10 - Excellent. 72 out of 293 reviews" "
10 - Excellent
72
Rating 8 - Good. 109 out of 293 reviews" "
8 - Good
109
Rating 6 - Okay. 72 out of 293 reviews" "
6 - Okay
72
Rating 4 - Poor. 30 out of 293 reviews" "
4 - Poor
30
Rating 2 - Terrible. 10 out of 293 reviews" "
2 - Terrible
10
7.8/10
Cleanliness
8.2/10
Staff & service
6.8/10
Amenities
6.8/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
6/10 Okay
Fiona
Travelled with family
22 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom tiles had dirty grout on the floor and black marks on the walls. The ceiling above the bath was stains. Window in bedroom was dirty and lower pane was cracked. It let the wind in.
Public areas were OK
Fiona
Stayed 4 nights in Apr 2024
6/10 Okay
Maria
19 Apr 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The accommodation was perfectly adequate for our 1 night stay. The bathroom definitely needed a refresh. Rusty plugholes etc. the windows also need replacing and the mattress wasn’t great quality. All that said we enjoyed our stay in a spacious room.
Great location, convenient for shopping. Great room and fantastic dining room. Only drawback was a poor breakfast. Not buffet, lack of choice and worse on the second day when there was no chef.
Simon
Stayed 2 nights in Oct 2023
10/10 Excellent
Chris
2 Oct 2023
Very friendly staff and excellent breakfast
Chris
Stayed 2 nights in Sep 2023
6/10 Okay
Verified traveller
Travelled with family
20 Sept 2023
Most dissapointing of all pur hotel stays in UK needs deep cleanse our room was through hotel and out back over gravel path- horrible access for luggage!! Room was hot and atuffy with only a small fan provided. Also no on site parking available when we checked in and were told to use public lot behind hotel Dining room is lovely though!!
A brief stay at the White Swan to attend a wedding at the Alnwick Garden. We were given an early check in due to the wedding timings, the receptionist was really pleasant, helpful and efficient. The room was clean and comfortable but, as it was on the front of the hotel, there was a little traffic noise in the morning. All in all a very pleasant stay.
I did not have a great nights sleep the bed was very uncomfortable and awoke with back pain however everything else was great the staff here go above and beyond to help
A lovely hotel, staff are very friendly and helpful. Great location and a good size car park, with a free carpark outside aswell (carpark C).
The restaurant is amazing coming from the sister ship to The Titanic.
Breakfast was nice, the food could of been topped up quicker as no eggs but that isnt a complaint.
We will stay again. Thanks
The hotel is very well located for access to a plethera of good interesting places to see. The staff were very polite and provided us with lots of information about the area. The hotel was clean and well presented with historical features, not your modern clinical design. The bedroom was spacious, clean and comfortable. The bathroom had a bath and overhead shower. The food ad service was good.
We really enjoyed our six nights at the White Swan. It is not posh but is incredibly friendly, comfortable and clean. The staff were lovely and really flexible.
We didn't have an evening meal but the breakfasts were fine and other residents told us that the evening meal was excellent. (The dining room is based around the panelling from the sister ship of the Titanic and is extraordinary).
Alnwick is a lovely town with loads to do and see and the hotel is within the castle walls. Its also a great centre for visiting places in beautiful Northumberland.
Characterful hotel with excellent and friendly staff
Richard
Stayed 1 night in May 2023
8/10 Good
T
Travelled with group
23 May 2023
Liked: Cleanliness, staff & service
Basic and probably realistically priced
The hotel is very tired and the breakfast wasnt good at all - but for the price it was ok - the bathroom was very poor, not unclean though, just really dated and needs upgraded
T
Stayed 1 night in May 2023
8/10 Good
Brian
21 May 2023
Liked: Cleanliness, staff & service, room comfort
upgrade.
hotel is in an ideal position in the centre of ALNWICK .with free parking would could be wrong. Its needing a wee bit money spent on it. An upgrade could move this hotel to a different level ,think about it. The town deserves better.
Good position in Alnwick with parking, easy access on foot to all local facilities.
Room spacious but bathroom in need of refurbishment, basin plug broken, shelf fitting loose & wobbly. Step down into bathroom a problem/trip hazard despite warning on door.
Lovely place with warm relaxing feel, staff very friendly, central for castle, gardens, bus station etc very comfortable beds, breakfast very tasty in stunning diining room, bistro comfortable and relaxing, nice little seating area outside. Definitely stay here again
Jacqueline
Stayed 1 night in Apr 2023
6/10 Okay
Lucy
9 Apr 2023
Liked: Cleanliness
Lucy
Stayed 1 night in Apr 2023
Response from Hotel on 21 Apr 2023
Thank you for your comments. I am pleased that you enjoyed your stay . We look forward to welcoming you back again soon.
We were given a large family room which had been modernised and was bright and airey. We have stayed at the hotel many times and some of the rooms, especially in the annex, are quite dark and dated so our room this time was a nice surprise.
Disappointed we couldn’t get a drink at the bar which closed at 10 pm due to staffing issues. It seemed odd that there was nobody able to serve us 2 drinks as residents! Overall however the room was lovely and our stay was good.
Judith
Stayed 1 night in Feb 2023
Response from Hotel on 21 Apr 2023
Thank you for your comments. I am pleased that you enjoyed your stay . We look forward to welcoming you back again soon.
We thought it was great value for money, room was great and clean.
The staff were excellent, very helpful and pleasant.
Nice bar and relaxing atmosphere.
IAN
Stayed 1 night in Feb 2023
Response from Hotel on 21 Apr 2023
Thank you for your comments. I am pleased that you enjoyed your stay . We look forward to welcoming you back again soon.
We had wanted to stay at the property due it's links with the Titanic. The rooms are cosy and adequate. The staff were friendly and professional. The 3 course meal was a bit of a let down and the Olympic room was freezing! We would go back but would probably upgrade our room type.
Nicola
Response from Hotel on 2 Feb 2023
Thank you for your comments. I am pleased that you enjoyed your stay . We look forward to welcoming you back again soon.
Standard rooms need updating. Felt every spring in the mattress. Noisy and uncomfortable. Pillows had no filling in them. Light comes in from corridor as so much gap around the door.
E
Stayed 1 night in Nov 2022
Response from Hotel on 21 Apr 2023
Thank you for your comments. I am pleased that you enjoyed your stay . We look forward to welcoming you back again soon.
8/10 Good
Tony
28 Oct 2022
Tony
Stayed 1 night in Oct 2022
Response from hotel on 7 Nov 2022
Thank you for your comments. I am pleased that you enjoyed your stay . We look forward to welcoming you back again soon.
6/10 Okay
Dean
25 Oct 2022
Dean
Stayed 1 night in Oct 2022
Response from hotel on 27 Oct 2022
Thank you for the comments.
8/10 Good
Robert
26 Sept 2022
Liked: Cleanliness, staff & service
boband
Room was reasonable , although a long climb up to the second floor. Food was again reasonable. Overall not good value for the price
Robert
Stayed 1 night in Sep 2022
Response from hotel on 17 Oct 2022
Thank you for your comments. I am pleased that you enjoyed your stay . We look forward to welcoming you back again soon.
6/10 Okay
Keith, London
26 Sept 2022
Disliked: Amenities
Keith
Stayed 2 nights in Sep 2022
Response from Hotel on 21 Apr 2023
Thank you for your comments. I am pleased that you enjoyed your stay . We look forward to welcoming you back again soon.
Tired needs revamping
Bed too small and lumpy
Breakfast disappointing porridge was dreadful bad presentation lumpy . Cooked breakfast all disappointing.