Ratings based on 21 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
67% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Close to centre and castle

Posted 10-Aug-2015
Pros: town centre location
Cons: more staff
Location: Close to the Alnwick castle
bad noisy room Not enough staff in dining room, took half hour to order breakfast
3 out of 5
by A verified traveller from Gateshead

Faded elegance

Posted 10-Aug-2015
Pros: The restaurant is very pretty, with lots of lovely panelling
Cons: The quality of the rooms and bathroom - cleanliness was not an issue but it was nothing special. Service in restaurant. Poor value
Location: Lovely town. Had an excellent lunch at The Plough, just through the arch.
Room was fine but for the price I would have expected more. I stayed here a number of years ago at a conference and had a very nice room. Far from the classy feel I told my daughter we could expect. Staff were very pleasant but the dining room was busy at breakfast and we waited almost 45 minutes for a cooked breakfast. Requests for milk and extra tea (it was cold by the time breakfast came) took forever. We were told that delays were due to the restaurant being busy but surely a hotel of this size can cope with this?
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect located hotel close to castle

Posted 12-Jun-2015
Wonderful hotel, possibly overpriced compared with other experiences in UK. Staff were welcoming and service excellent.
5 out of 5
Recommended
for Everyone
by A verified traveller from newcastle upon tyne

relaxing break

Posted 06-May-2015
Pros: was able to park at rear of hotel and it was near to all amenities Comfortable and relaxing atmosphere Enjoyed the break.
Cons: NOT REALLY
Location: near castle and Alnwick gardens on main street for pubs and shops
nice hotel very friendly staff. Beautiful restaurant and also a bistro. in centre of town within reach of gardens and castle
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, close to everything

Posted 21-Sep-2014
The room was comfortable and be breakfast was excellent.
2 out of 5
by A verified traveller

Recollections of our stay

Posted 21-Aug-2014
The toilet was not cleansed following use that morning by the previous occupants. The person on duty was reluctant to come to deal with it "because we are too busy with a wedding on".
3 out of 5
by garryp

Good location but average

Posted 05-May-2014
Well located in Alnwick near to castle. Service good rooms average. Breakfast okay but again nothing special . shower poor.At £105 per nifht not good value.
3 out of 5
by A verified traveller

Average

Posted 23-Jul-2012
Just an average hotel at a premium rate. The room we had was quite large but with no more in it than a premier inn.
4 out of 5
Recommended
for Everyone
by Carol from Alexandria, Near Loch Lomond

An Olympic Dining Experience!

Posted 10-Apr-2012
Pros: The dining room, the staff,
Cons: Shower curtain
Location: Right in the centre of Alnwick, a pretty little market town
We were advised on our arrival that we had been upgraded from the superior room which we'd booked to a suite. We think this was due to a very large and noisy wedding which was taking place. The suite was large and spacious and had lovely decor. The bed was huge. One complaint was the fact that in a suite, we couldn't fathom out why they were still using shower curtains instead of a screen. Also no extractor fan in the bathroom which made seeing in the mirror impossible, especially as there was a sign warning that the smoke sensor was so sensitive that steam would set it off, therefore asking us to keep the bathroom door closed after using the shower. The dining room is stunning and worth a look even if you are not dining in the hotel. It is the original panelling from the Olympic, sister ship of the Titanic, also the main staircase. Check it out.
2 out of 5
by A verified traveller

Very disappointing family room.

Posted 09-Apr-2012
Pros: Breakfast
Cons: Everything else!!
Location: Great town centre locations and very close to Alnwick castle, you could leave the car and walk around the corner to it.
We were put in the attic spaces!! with no lifts available for luggage. The room was quite small and looked like it had been just painted over with a socket for the kettle not working, the kettle flex was dangerous and when asked for it to be changed took over an hour, when the hotel was quite quiet it seemed!! Poor excuse for a shower with a shower made for midgets to fit under the roof space. The only good side was the breakfast, which was very good. Overall a very dissapointing visit, if we were staying more than one night I would have asked for another room. or checked out and stayed somewhere else!!