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Reviews of Sonesta Simply Suites Falls Church

3 out of 5
Sonesta Simply Suites Falls Church
205 Hillwood Ave, Falls Church, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 519 out of 956 reviews" "
Rating 8 - Good. 315 out of 956 reviews" "
Rating 6 - Okay. 72 out of 956 reviews" "
Rating 4 - Poor. 31 out of 956 reviews" "
Rating 2 - Terrible. 19 out of 956 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness, staff & service
Ahmed was very nice & accomodating. Could have use greater selection in the mini-mini store. Needed extra towels,tissues & pillows. Needs extra waste baskets in the room. No ice machine either. Rugs in the doorways were dirty & edges were frayed.
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was terrific. The staff were very friendly and helpful.
Stayed 4 nights in Apr 2024

8/10 Good

Rashid

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean.
Stayed 2 nights in Apr 2024
Response from Scott N on 24 Apr 2024
We are glad to hear you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Stephen, Mitchell

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Would have got a higher rating but TV not working for 2 nights despite being reported. Nice area to stay if you have a car.
Stayed 2 nights in Apr 2024
Response from Scott N on 22 Apr 2024
Good afternoon. I am very sorry for that experience and I would love to speak with you a little further to gather information on how to ensure this does not happen again. As the GM I remember having a conversation with my associates on how to handle and resolve this matter, it does not appear it was handled correctly and I would love to hear your experience. Scott Newman- General Manager

10/10 Excellent

A

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Scott N on 17 Apr 2024
Thank you so much for staying with us and we are glad you enjoyed your stay.

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and convenient to shops and restaurants. The suite was roomy and set up well so we were comfortable the whole time we were in the rooms.
Stayed 4 nights in Apr 2024
Response from Scott N on 16 Apr 2024
Thank you so much for staying with us during your travel and we hope to see you again soon.

6/10 Okay

Patrick

Disliked: Staff & service
On the other side of the road there is a noisy bar, that blasts music when someone enters exits the bar. Sonesta who is aware of the problem should not rent rooms opposite the bar. Thanks
Stayed 4 nights in Apr 2024
Response from ScottN on 16 Apr 2024
Thank you for your feedback, we understand that outside city noise does bother some people and we are sorry that you were not comfortable, the next time you stay with us we will place in you in building B

6/10 Okay

Ghazi

Nice room, did see one bug though
Stayed 1 night in Mar 2024
Response from ScottN on 16 Apr 2024
Thank you for staying with us, I know how it feels to see a bug anywhere inside, with the changing weather I have seen this happen even in my home the past couple of weeks. Thank you for letting us know about your experience.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Highly recommended
Stayed 4 nights in Mar 2024
Response from Scott.N on 16 Apr 2024
We are so glad you chose to stay with us, we hope to see you again the next time you are in our area.

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old building, stairs and elevators!
Stayed 1 night in Mar 2024
Response from Scott N on 8 Apr 2024
Thank you for staying with us, you mentioned the stairs and building and elevator, how was the your room we would love to hear about it. We hope to see you again.

8/10 Good

Dana

Travelled with family
Overall a good fit for our family of five. The sofa bed was not a pull out like we expected and a bit uncomfortable and not big enough for an adult. The staff was very accommodating and the room was clean. Good location.
Stayed 4 nights in Apr 2024
Response from Scott N on 8 Apr 2024
Thank you so much for staying with us and we are glad you enjoyed your stay and the facility. We hope to see you again soon.

10/10 Excellent

Edmund

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Scott N on 8 Apr 2024
Thank you so much for staying with us, we hope to see you again soon.

10/10 Excellent

cierra

Stayed 2 nights in Mar 2024
Response from ScottN on 24 Apr 2024
Thank you so much for staying with us. We hope to see you again.

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite that has kitchen with refrigerator, microwave
Stayed 1 night in Mar 2024
Response from Scott N on 1 Apr 2024
Thank you so much for staying with us during your travels.

10/10 Excellent

Yijun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for a family with cars, while the metro station is a bit far
Stayed 3 nights in Mar 2024
Response from Scott N on 1 Apr 2024
Thank you so for staying with us, we hope to see you again soon.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room, everything very clean. Comfortable bed. Very quiet at night. Would stay there again.
Stayed 3 nights in Mar 2024
Response from Scott N on 1 Apr 2024
Thank you so much for your kind words and for staying with us during your travel.

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with 2 friends and we had a great stay! Room was very clean, room service went above and beyond what we asked, and the man at the desk Malik did an exceptional job. He was more than happy to help with anything we needed. Super kind and made our stay much better!
Stayed 3 nights in Mar 2024
Response from Scott N on 25 Mar 2024
We are so glad you enjoyed your stay with us and we hope to see you again soon.

6/10 Okay

Emmanuel

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott.N on 25 Mar 2024
Thank you for staying with us.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Noisy neighbor.
Stayed 1 night in Mar 2024
Response from Scott N on 19 Mar 2024
Thank you for staying with us, I am sorry you had to deal with a noisy neighbor. If you did not, in the future please inform our front desk as we want Every Guest to have an enjoyable stay.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend it highly.
Stayed 3 nights in Mar 2024
Response from Scott N on 15 Mar 2024
Thank you so much for staying with us during your travel, we hope to see you again.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Too expensive. Smelly room
Stayed 1 night in Mar 2024
Response from Scott N on 15 Mar 2024
Thank you for staying with us, did you make the desk aware of your experience during your stay?

8/10 Good

Denise, Vergennes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Scott N on 15 Mar 2024
Thank you very much for staying with us. We hope to see you again.

8/10 Good

Reginald

Stayed 1 night in Feb 2024
Response from Scott N on 28 Feb 2024
Thank you so much for staying with us during your travel, we hope to see you the next time you are in our area.

6/10 Okay

Christopher, MANASSAS

Travelled with partner
Disliked: Cleanliness, staff & service
Very mediocre
Stayed 1 night in Feb 2024
Response from Scott N on 26 Feb 2024
Thank you for staying with us.

8/10 Good

Devell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the patron above me waking hard and frequent, the stay was nice.
Stayed 2 nights in Feb 2024
Response from Scott N on 22 Feb 2024
Thank you for staying with us, I am sorry you had to experience the hard walker above you. We hope to see you again the next time you're in the area.

10/10 Excellent

DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful, polite and overall very responsive. Was a very nice stay.
Stayed 7 nights in Feb 2024
Response from Scott N on 21 Feb 2024
We are so glad you chose to stay with us during your travel and we hope to see you again soon.

10/10 Excellent

Tin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And reasonable prices
Stayed 1 night in Feb 2024
Response from J. Rucker on 17 Feb 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking although there is a $5.30 charge to park per night. It isnt expensive but still. Better if it were free. The room was excellent. Spacious. Kitchen had everything. Even an oven and garbage disposal and dishwasher. Wow. I would stay again
Stayed 1 night in Jan 2024
Response from Scott N on 30 Jan 2024
Thank you so much for staying with us. We hope to see you again the next time you are in our area.

10/10 Excellent

Patrick

Travelled with family
Stayed 2 nights in Jan 2024
Response from Scott N on 16 Jan 2024
Thank you so much for staying with us during your travel and we look forward to seeing you the next time you are in our area.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
I was very unhappy because I had to move twice and not offered any money back or nothing for my convenience
Stayed 1 night in Dec 2023
Response from Scott N on 20 Dec 2023
Good morning, please feel free to contact me directly to find out the reasons you were moved during your stay. You can call the hotel direct and ask for Scott - General Manager

8/10 Good

Kris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great place. Only complaint would be we could smell cigarette smoke every time the heat kicked on but. Friendly staff I would have no problem staying here again
Stayed 2 nights in Dec 2023
Response from Scott N on 20 Dec 2023
Thank you so much for staying with us, unfortunately I am unable to see your full name to know which room you were in to resolve the issue you experienced during your stay.

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott N on 12 Dec 2023
Thank you for staying with us, we hope to see you again soon.

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott N on 6 Dec 2023
Thank you so much for staying with us, we hope to see you again the next time you are in our area.

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott N on 6 Dec 2023
Thank you so much for staying with us.

8/10 Good

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from ScottN on 6 Dec 2023
We hope to see you the next time you are in our area. Thank you for staying with us.

10/10 Excellent

Ali

Very convenient place
Stayed 1 night in Nov 2023
Response from Scott N on 6 Dec 2023
Thank you so much for staying with us, we hope to see you the next time you are in the area.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room wasn't ready but they got us into another right away so that we could get ready for the reason of our visit to town.
Stayed 1 night in Nov 2023
Response from Scott N on 4 Dec 2023
Thank you so much for staying with us, I am glad we were able to get you in again.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, convenient and appropriately priced. We had a nice stay.
Stayed 6 nights in Nov 2023
Response from scott n on 4 Dec 2023
Thank you for staying with us, we hope to see you the next time you are in our area

10/10 Excellent

Sylvia

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Scott N on 28 Nov 2023
Thank you for staying with us, we hope to see you the next time you're in the area.

10/10 Excellent

Rachelle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is alway clean, accommodate pets. Professional and courteous from housekeeping to front desk especially Devian.
Stayed 4 nights in Nov 2023
Response from Scott N on 27 Nov 2023
Thank you for staying with us and we hope to see you the next time you are in our area.

10/10 Excellent

Eileen

Stayed 1 night in Nov 2023
Response from Scott N on 12 Dec 2023
Thank you so much for staying with us. We hope to see you again soon.

4/10 Poor

Trisha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Scott N on 17 Nov 2023
Thank you for staying with us.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The people were wonderful. It was a little loud on the weekends from the outdoor seating and the bar across the street.
Stayed 7 nights in Nov 2023
Response from Scott N on 14 Nov 2023
Thank you so much for staying with us, we hope to see you again the next time you are in our area.

6/10 Okay

matthew

Disliked: Room comfort
Great zone to be in yet hotel fell flat
The hotel is in a very good location where it’s easy access to downtown Washington DC, it has many restaurants, many stores in its surrounding area and is in an attractive and well-maintained area. When entering the hotel property, it has easy parking. Upon entering the hotel itself the people at the desk for check in and check were very nice. As far as staying at the hotel, the room itself had a great layout, a small living room area, a small yet full kitchen set up, and then the bed area. I have never stayed in a hotel that lacked such insulation or quality construction to the level of this as I could literally hear the conversations of the rooms above and below us at all times in addition to the person upstairs sounding like they were an elephant walking across the floor all the day and night. it was truly difficult to be comfortable and get rest with the noise from the surrounding rooms both above and to the sides, you could hear literally everything! The hotel is also pet friendly, which is absolutely OK yet most hotels that are pet friendly restrict pets to certain floors or certain rooms, yet this did not appear to be the case for here as you could still see a significant amount of pet hair on the curtains as well as throughout the carpeted area especially if you walked on the carpeted area without shoes. The bedding as well as the blankets also had hair on them as well, yet , those appeared to be more human hairs than pet. I would not stay again.
Stayed 4 nights in Oct 2023
Response from Scott.N on 2 Nov 2023
Thank you for staying wit us. Thank you for taking time to right such a detailed survey. If your concern was brought to a manager while staying we would have love to address the issues, however we still thank you writing it out for us to address.

6/10 Okay

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Scott N on 1 Nov 2023
Thank you for staying with us.

10/10 Excellent

Cinthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe queen room with sofa bed is spacious, modern and clean. The decor feels new and fresh. The bed linen, including the pillows, is cozy and comfortable, though the mattress was slightly hard to my liking. No bathtub in the room, but the shower is great. There is Internet TV with major streaming sites (you can log in with your own account). There is also a grocery store across the street within walking distance. The hotel is conveniently located near the beltway for an easy commute. It’s on a quiet street, so it feels peaceful and secluded. Only complaint is that the coffee machine was dated (with parts that came loose) and ought to be replaced with something more modern to match the sleek room. Other thing that could be addressed is the musty smell in the hallway. Other than, it’s a fantastic place to stay near the city with great value.
Stayed 1 night in Oct 2023
Response from ScottN on 31 Oct 2023
Thank you so much for staying with us, We hope to see you the next time you are in the area.

2/10 Terrible

Keffenie

Stayed 1 night in Oct 2023
Response from Scott N on 31 Oct 2023
Thank you for staying

10/10 Excellent

Shinah

Stayed 2 nights in Oct 2023
Response from Scott N on 24 Oct 2023
Thank you so much for staying with us, we hope to see you again.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Had everything I needed; was comfortable; quiet and convenient
Stayed 26 nights in Sep 2023
Response from Scott N on 24 Oct 2023
Thank you for staying with us and thank you for the wonderful comments and survey

10/10 Excellent

Adelisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area and cleanliness of the hotel
Stayed 2 nights in Oct 2023
Response from Scott N on 23 Oct 2023
Thank you so much for staying with us and we hope to see you again the next time you are in our area.