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Reviews of Trellis Herndon

2 out of 5
Trellis Herndon
315 Elden St, Herndon, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 309 out of 483 reviews" "
Rating 8 - Good. 123 out of 483 reviews" "
Rating 6 - Okay. 29 out of 483 reviews" "
Rating 4 - Poor. 11 out of 483 reviews" "
Rating 2 - Terrible. 11 out of 483 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 10 nights in Jun 2022
Response from Youssef on 18 Jul 2022
Thank you for your feedback!

6/10 Okay

Christine

Stayed 2 nights in Jun 2022
Response from Youssef on 30 Jun 2022
Thank you

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and privacy. Nice staff. Nice breakfast. Clean. Love the courtyard. Pool was nice. Each first floor room has a patio . Hope to stay again.
Stayed 5 nights in Oct 2021
Response from Youssef on 24 Mar 2022
Thank you so much for your feedback!

2/10 Terrible

Jean-Ann

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dump! I think this place houses welfare people or druggies. I saw 2 rooms that smelled horrible, dirty old furniture and carpets, and bugs! The lobby was just as bad. The girl at front desk was very nice. I booked another hotel and left. Unbelievable that the other reviews are positive. Steer clear.
Stayed 2 nights in Mar 2022
Response from Youssef on 23 Mar 2022
Good Morning! I am really sorry to hear that!, We used to have security guards during night but unfortunately in the mean time we don't have any and we're trying to hire. We tell all our guests that all rooms are non smoking but still some of them don't follow rules. I really apologize and hope to accommodate you better the next time. Sincerely Youssef Hanna - Assistant General manager.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Susan

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
It needs to be updated
Stayed 7 nights in Nov 2021
Response from S. Flynn - GM on 7 Mar 2022
Dear Susan, On behalf of the entire hotel team, I want to thank you for choosing to stay with us during your recent travels. It is encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been to the property needing a face lift has been share with our owners. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kindest regards, Sean Flynn General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
We had to make a last minute trip to see my mom. It was nice to have a place to stay with all the comforts of home away from home.
Stayed 3 nights in Jan 2022
Response from Youssef on 30 Jan 2022
Thank you so much for your feedback! Your second home is welcoming you at any time!

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
I like Residence Inns in general because of their livability and this one in particular because it's quiet, nicely landscaped, and near walking/running trails.
Stayed 4 nights in Jan 2022
Response from Youssef on 24 Jan 2022
Thank you for your feedback!

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from S. Flynn - GM on 18 Jan 2022
Dear Bernard - It was a pleasure having you stay with us during your recent travels. We greatly appreciate the feedback and hope to welcome you back when your travels bring you back to the Herndon area. Kindest regards, Sean Flynn - General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review
Stayed 3 nights in Dec 2021
Response from S. Flynn - GM on 18 Jan 2022
Dear James - Thank you for choosing to stay at our property during your recent travels. We greatly appreciate the feedback and hope to welcome you back when your travels bring you back to the Herndon area. Kindest regards, Sean Flynn - General Manager

2/10 Terrible

Robby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No repeats here.
Over priced. Not customer centric. Won't stay here again.
Stayed 1 night in Dec 2021
Response from Youssef on 30 Dec 2021
Thank you for your feedback!

10/10 Excellent

Itzhak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Dec 2021
Response from Youssef on 27 Dec 2021
Thank you for your feedback, Much appreciated! Youssef Hanna Assistant General Manager.

8/10 Good

Robby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking fee in herndon, va? Really......?
I literally stayed here last night....and tonight was charged $12 to park in an empty parking lot, in a small town, surrounded by many shopping centers with many open spaces.
Stayed 1 night in Dec 2021
Response from S. Flynn - GM on 22 Dec 2021
Dear Robby, We appreciate the opportunity to accommodate you during your travels into the Herndon area. We will certainly share your comments and concerns about the parking fee with our owners and associates. Thank you again for choosing our property, we hope all your future travels are relaxing and safe. Kindest regards, Sean Flynn General Manager

10/10 Excellent

Brennen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot showers were extremely nice, as well as the access to nearby shops.
Stayed 2 nights in Dec 2021
Response from Youssef on 20 Dec 2021
Thank you so much for your feedback! Youssef Hanna- Assistant General Manager

10/10 Excellent

Tatiana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We needed a suite for a disabled person and it was exactly what we needed with all the amenities. My father was able to live there for 2 weeks waiting for the apartment to be repaired.
Stayed 14 nights in Nov 2021
Response from Youssef on 15 Dec 2021
Thank you so much for your feedback!

10/10 Excellent

Yuri N

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 5 nights in Nov 2021
Response from Youssef on 2 Dec 2021
Thank you so much for your feedback

10/10 Excellent

Shannon

Stayed 3 nights in Nov 2021

2/10 Terrible

Biren

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible front desk. We checked in late night after 11 hour drive. We had some party going on upstairs where they were jumping up and down. I called into complain at 11:30 and I was told they will look into it. I called 5 times after that (every hour). Once I was told security guard is asleep. Second was the front desk guy will speak with them. At 4 they said they will call cops and noise finally stopped at 5 am. They did not offer us to move somewhere else. When I raised to front desk in the morning, all I was told that they are sorry and that they did their best. Since I had prepaid through Expedia, he couldn’t do much (Expedia said they didn’t offer to refund). All I was told that they will waive my parking fee which wasn’t even mentioned when I booked the hotel on Expedia or when I checked in. Hotel is clean but management really needs to care about their customers and they don’t.
Stayed 1 night in Nov 2021
Response from S. Flynn - GM on 29 Nov 2021
Dear Biren - Our sincere apologizes again for the inconsiderate guests that disturbed your stay. We regrettably were short staff in the security position due to the sudden passing of one of our associates and were not able to cover the shift. We have spoken with the associates at the front desk to make sure that they communicate clearly and empathetically with our guests. We did call the authorities to try and solve the noises issues. Again our sincere apologies. Kindest regards, Sean Flynn - General Manager

10/10 Excellent

Susan

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic and very attentive. The breakfast was good and the property, although a bit dated, was in great shape and very clean. It’s in the middle of a very quiet business park with walking distance to Safeway and a lot of other restaurants and small shops. I highly recommend it.
Stayed 6 nights in Nov 2021
Response from S. Flynn - GM on 29 Nov 2021
Dear Susan - Thank you for stay with us during your recent travels. It is always encouraging to receive positive feedback and will certainly share your experience and comments with all our associates. We look forward to welcoming you back to the next time you return to the area. Kindest regards, Sean Flynn - General Manager

2/10 Terrible

Rachel

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2021

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This Residence Inn has lovely, clean, spacious rooms (I had a king studio) on nicely landscaped grounds. It's quiet but close to grocery stores and an excellent Indian restaurant across the street. My treatment by the manager/proprietor felt ageist but regardless of motivation was offensive. I stayed 5 nights but was initially assigned a heavily-used room that stank of cleaning materials. Going back to reception there was a person in front of me who received an upgrade, an offer to choose which floor she was on, and a room on the courtyard side. I did not receive such gracious treatment. When I checked out at 5:30 am there was no one in reception, no visible key box or instructions, so I left the key at the reception desk. When I returned home there was a new bill in my inbox alleging that I had checked out late. Since there wasn't an extra charge I didn't pursue the issue.
Stayed 5 nights in Nov 2021
Response from S. Flynn - GM on 15 Nov 2021
Good Morning Katherine, Thank you for your gift of feedback, while we are happy to hear you had an overall good experience it does show that we still have some areas we need to improve upon. I will certainly address the issues related to the front desk and billing immediately with my team. Thank you again for the opportunity to host you during your travels, we hope you will give us another opportunity to show you true hospitality the next time you travel into the Northern Virginia area. Kindest regards and safe travels. Sean Flynn - General Manager

10/10 Excellent

Hermenegildo

Stayed 2 nights in Nov 2021
Response from S. Flynn - GM on 15 Nov 2021
Dear Hermenegildo, Thank you for providing us with your feedback, glad to see you had an enjoyable stay at our property. We look forward to welcoming you back the next time your travels bring you into the Herndon area. Kindest regards, Sean Flynn - General Manager

4/10 Poor

Melissa

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from S.Flynn - General Manager on 8 Nov 2021
Good Afternoon Melissa - Sorry to hear that we didn't meet your expectations during your recent stay. If you could provide us with additional feedback we would love to hear how we can improve our product and services. Thank you for the opportunity - we hope your future travels are safe and tranquil. Kindest regards, Sean Flynn-General Manager

10/10 Excellent

Ravindra, Vienna

Stayed 3 nights in Oct 2021

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn Reston~Herndon
Overall Nice accommodations. The only surprise was extra $12 payment required for parking.
Stayed 1 night in Oct 2021
Response from S.Flynn - General Manager on 26 Oct 2021
Dear Nicholas - Thank you for staying with us during your recent travels. We appreciate your feedback and will certainly share your comments with our associates and owner. Thank you again and we hope your future travels are safe and tranquil. Kindest regards, Sean

8/10 Good

Eugene, Charlotte

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2021

10/10 Excellent

Chris

Stayed 5 nights in Oct 2021
Response from Youssef on 22 Oct 2021
Thank you so much for your feedback!

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised when I had read some negative reviews about yhis property, because our experience was all positive. My wife and I and our dog and cat stayes yhere two nights during our move from the area. I found their staff to be welcoming, knowledgeable, and very professional. Our room was very clean, quiet, and very spacious. Our bed was very comfortable. Overall we would definitely recommend and would also stay again when in town.
Stayed 2 nights in Oct 2021
Response from S. Flynn - GM on 18 Oct 2021
Dear James, Glad to hear that you, your wife and your pets enjoyed your stay at our property. We greatly appreciate the positive feedback and continue to strive to make all our guests happy. We look forward to welcoming you back the next time your travels bring you into the Herndon area. Until then we hope that you and your family enjoy your relocation. Kindest regards, Sean Flynn - General Manager

2/10 Terrible

Dharmendra

Stayed 3 nights in Oct 2021

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didn't like the extra charge for parking. Just include it in the rate!!! I like having to key into the building and then into the room. I didn't like the fact that the keys had to be replace 4 times (because they stopped working and the staff knew that this was an existing problem) in the five days we were there. I like that the property is pet friendly but the poop bag station did not have poop bags the entire time we were there.
Stayed 5 nights in Sep 2021
Response from Youssef on 20 Sept 2021
Thank you so much for your feedback, We hope to serve you better in your future stays.

6/10 Okay

Pamela

Asst GM rude & housekeeping lacking / not hygienic
Hidden 12$/night parking fee - I chose to park off the lot. Asst GM wld not comp the parking rate who gave me parking tag before telling me abt this extra fee (and booking confirmation did not show fee inc no email from Marriott starting there is a parking fee) based on the fact I made reservation not knowing abt additional fees - I wld have not reserved at this hotel. The asst GM told me I cld cancel reservation (but I wld be charged since beyond cancel window) and go to another hotel. I’m a Marriott member and only book at Marriott hotels. Very upsetting. I later talked to GM who corrected the issue and comp the parking - such a small price to keep a customer happy. The room was missing some items but housekeeping was responsive & brought items right away. However, on the day of check out, housekeeping knocked on door at 11:15 am (checkout is noon) and without waiting for response opened up door - I also had a late checkout. Lastly when I saw housekeeping in hallway, cleaning another room - they put towels & sheets / bedding on floor - disgusting.. clean towels should be kept on a cart or carried not on dirty floor !
Stayed 2 nights in Sep 2021
Response from S. Flynn - GM on 16 Sept 2021
Dear Pamela - Thank you for providing us with your honest feedback. We will certainly share your comments with our owners and associates to improve how we communicate and interact with our guests. Our parking policy is a company wide policy mandated by our franchises corporate office. Thank you again for stay with us and we hope your future travels are safe and tranquil. Kindest regards, Sean Flynn - GM

10/10 Excellent

Erica Y

Stayed 3 nights in Sep 2021

2/10 Terrible

Katrina

Stayed 1 night in Sep 2021

8/10 Good

Ramesh Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from S. Flynn - GM on 16 Sept 2021
Dear Ramesh - Thank you for providing us with your honest review. We will certainly share your comments with our owners and associates. Thank you again for stay with us and we hope your future travels are safe and tranquil. Kindest regards, Sean Flynn - GM

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good and Bad
Staff very nice, there was some sketchy stuff happening and I witnessed drug use outside in the courtyard and I didn’t feel safe. There were constant in and out and doors slamming all night. The room was clean bed was hard as a rock.
Stayed 1 night in Sep 2021
Response from Youssef on 6 Sept 2021
Thank you so much for your feedback, Hoping to serve you better next time.

8/10 Good

Carrol Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021

8/10 Good

Juan, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last weekend for the pool.
Parking is $12 a day. Very silly we are not downtown. I left my car elsewhere. Room is not dirty just worn. Carpet, mattress, couch should be replaced. But do NOT up date the shower head. Best water pressure ever!!!! Breakfast very repetitive. But it’s open, clean and the ladies do an excellent job.
Stayed 6 nights in Aug 2021
Response from S. Flynn - GM on 16 Sept 2021
Dear Cynthia - Thank you for providing us with your honest feedback. We will certainly share your comments with our owners and associates to improve our processes and future guests. Our parking policy is company wide policy mandated by our franchises our corporate office. Thank you again for stay with us and we hope your future travels are safe and tranquil. Kindest regards, Sean Flynn - GM

10/10 Excellent

Tenzin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet, low-key
Stayed 2 nights in Aug 2021
Response from Youssef on 3 Sept 2021
Thank you so much for your feedback!

4/10 Poor

Rebecca

Stayed 1 night in Aug 2021

4/10 Poor

Rahul

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No full breakfast You need Pay for Parking Building is Old Staff not so friendly.
Stayed 1 night in Aug 2021
Response from Youssef on 3 Sept 2021
Thank you Rahul for your feedback!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

8/10 Good

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short or long stay
we only needed it for two nights due to construction at nearby house, but could have stayed there for a month (oven, full frig/frzr, m/w, d/w, toaster, and just enough dish/pots. Not sure I knew parking had fee, but it was within reason. Nice grounds, breakfast. Near stores/restaurants. Only problem was a loud custodial staff in hallway during a Zoom meeting, but they it was short-lived.
Stayed 2 nights in Aug 2021
Response from MR on 16 Aug 2021
Good afternoon Joanne, Thank you for your recent stay at the Residence Inn Herndon/Reston,. Our staff will be very please to learn that you had a very positive experience staying at the hotel. Please recommend the Residence Inn Herndon/Reston to family and Friends the next time they are visiting the area.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

4/10 Poor

Rony

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from S. Flynn - GM on 3 Aug 2021
Dear Rony - Thank you for choosing to stay the the RI Herndon, sorry to see that we didn't meet your expectations. We appreciate all feedback. Kindest regards, Sean Flynn - General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
All was fine, good room, clean, friendly staff until they tried to check us out 2 days early. We had confirmation but were away ftom hotel when they cslled and asked what to do with our stuff. Had trouble getting them to recieve copy of our confirmation over email since we couldnt get back to hotel then. Also breskfast, a bag pick up, always out of almost everything,, an hour before breakfast closes down often only a few bags left with most popular content taken out of bags.
Stayed 8 nights in Jul 2021
Response from Youssef on 1 Aug 2021
Thank you so much for your feedback! I really do apologize for the inconvenience you had during your stay! and hopefully we can serve you better next time you visit us!.

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
The room was big and nicely furnished. The bed was very comfortable. The kitchenette was fully supplied with anything you might need for a short stay. The 'continental breakfast' was disappointing, to say the least. The slider screen door was mangled to an unusable state and the TV remote had a missing back. These two things came as a surprise to the staff, as nearly as I could understand them.
Stayed 3 nights in Jul 2021
Response from MR on 30 Jul 2021
Good afternoon, Thank you for choosing to stay at the Residence Inn by Marriott Herndon Reston. I appreciate you providing the hotel with your feedback. I will make the staff aware of the screen door, and the missing back to the remote control. In the next week or so we will be offering the hot buffet breakfast again.

8/10 Good

Sharoyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms with well defined areas - great layout for business or vacation. Grounds are well kept. The continental breakfast was not up to par.
Stayed 5 nights in Jul 2021
Response from MR on 30 Jul 2021
Good afternoon Sharoyn, Thank you for choosing to stay at the at the Residence Inn by Marriott Herndon/Reston. I appreciate you sharing the comment regarding the breakfast. The hotel will be reinstating the hot buffet breakfast in two weeks. Please keep us in mind the next time you are visiting the area.