Desk, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Washington DC Chantilly Dulles

2.5 out of 5
Extended Stay America Suites Washington DC Chantilly Dulles
14420 Chantilly Crossing Ln, Chantilly, VA

Reviews

6.0
Rating 10 - Excellent. 54 out of 359 reviews" "
Rating 8 - Good. 88 out of 359 reviews" "
Rating 6 - Okay. 69 out of 359 reviews" "
Rating 4 - Poor. 75 out of 359 reviews" "
Rating 2 - Terrible. 73 out of 359 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

RATNA

V
Stayed 2 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear RATNA, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management

4/10 Poor

Iryna

Travelled with family
Disliked: Cleanliness
I was checked in by someone in training who was not very fast which is fine. There was trash left in kitchen trashcan from previous guest. Doors have built up dirt on them, obviously never cleaned. Water constantly running from both faucets and the toilet. Walls paper thin. Guests sitting and drinking booze by checking area. Disgusting overall.
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear Iryna, Thank you for sharing your review. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

8/10 Good

Barakony

Disliked: Staff & service
Upon arrival i could easily check-in. My room was clean, but the bed wasn’t made, and the trash was full. I left the property soon, and when i came back, the bed was made, and trash was ok. Somebody entered my room, without letting me know. It’s a bit weird, never experienced like this. Upon check-out the FD guy wore a hoody. Overall low rate, good shopping and dinning area, close to IAD, good for a shirt stay.

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok deal for the money
Everything was nice and clean.Stovetop is a little dated but ok.Need to change out mattress no spring left .Good thing they had a comfortable recliner type chair in there that worked for me.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 21 Dec 2023
Dear Patrick, Thank you for taking the time to share your feedback with us. We're pleased to read that you found the accommodations nice and clean overall. We appreciate your observation about the stovetop, and we'll certainly take that into consideration for future updates. Your comment about the mattress is noted as well, and we apologize for any discomfort you experienced. We will address this promptly to ensure our guests have a comfortable and restful stay. We're glad the recliner chair was a positive aspect for you, and we hope to have the opportunity to welcome you back to Extended Stay America for a much-improved stay.Sincerely,Hotel Management

6/10 Okay

Iryna

Travelled with family, Business traveller
Haven't had power since I checked in. I'll let you know when I can see around my room to be able to rate all dem items you want me to rate. Might not be till morning. Lort help.
Stayed 1 night in Dec 2023
Response from Hotel Management on 12 Dec 2023
Dear Iryna, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sarina

Stayed 2 nights in Dec 2023

4/10 Poor

Dave

Liked: Staff & service
Disliked: Property conditions & facilities
Outlet in my room was non-functional
Stayed 1 night in Dec 2023
Response from Hotel Management on 6 Dec 2023
Dear Dave, Thank you for being our guest. We regret that the outlet in your room was not functioning correctly, and we apologize for any inconvenience caused. We are taking the necessary steps to address the issue promptly. Please be assured that we are committed to providing our guests with a comfortable and enjoyable stay, and we look forward to hosting you again for a much better stay.Sincerely,Hotel Management

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
to much hot water, I couldn't control the temperture
Stayed 1 night in Dec 2023

2/10 Terrible

Vincent

Stayed 1 night in Sep 2023

10/10 Excellent

John-Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clay and Amiya and the rest of the staff were wonderful.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 26 Aug 2023
Dear John-Michael, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by Clay and Amiya, and we will surely share your compliments with them. Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management

2/10 Terrible

Ruth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled of smoke despite being advertised as non-smoking room. Carpet in the hallway was very dirty. Towels that are supposed to be white were discolored. Free breakfast is advertised but it was only coffee and granola bars.
Stayed 1 night in Jul 2023
Response from Hotel Management on 3 Aug 2023
Dear Ruth, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and odor of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. Regarding breakfast, we will review our offerings to provide a more satisfying experience for our guests. Thank you for bringing these concerns to our attention, and we hope you'll consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management

8/10 Good

Lawrence

Liked: Amenities
Very nice room and staff
Stayed 1 night in Jul 2023

10/10 Excellent

mohammad matin, FAIRFAX

Liked: Cleanliness, staff & service, property conditions & facilities
Good area, cozy hotel, not much to do around, but accessible
Stayed 4 nights in Jul 2023
Response from Hotel Management on 27 Jul 2023
Dear mohammad, Thank you for choosing Extended Stay America. We take pride in providing our guests a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

4/10 Poor

Mimoune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

James

Disliked: Staff & service
Close to Costco, close to freeways
Stayed 1 night in Jun 2023
Response from Hotel Management on 22 Jun 2023
Dear James, We love knowing how pleased you were with our location and appreciate the easy access to Costco. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely,Hotel Management

2/10 Terrible

Faisal

Business traveller
Disliked: Cleanliness, property conditions & facilities
Cleanness is the key word, not clean at all very poor condition
Stayed 1 night in Jun 2023
Response from Hotel Management on 13 Jun 2023
Dear Faisal, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

4/10 Poor

Deanna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Did not have second room of our reservation available. Took quite while to figure out. Desk clerk was working all alone so was pretty confused. Needed to call and be walked through. She did her best but it was 11:30pm and we were tited. Room felt overall grimy and smelled moldy. Bathroom floors definitely gross.
Stayed 1 night in Jun 2023
Response from Hotel Management on 13 Jun 2023
Dear Deanna, We sincerely apologize for any inconvenience you may have encountered during your recent stay, particularly the confusion surrounding your reservation and the condition of your room. Your feedback is highly appreciated, and we will take the necessary steps to address these issues with our team. We understand your disappointment, and we hope to provide you with a better and more comfortable experience in the future. We appreciate your bringing these matters to our attention.Sincerely,Hotel Management

2/10 Terrible

Nyma

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and unclean hotel
Poor cleaning job, dirty room, black mold in bathroom, dust all around, unclean door, door knobs, broken shower curtain rod. Bed sheets and towels very old. Overall hotel condition was poor. Dust everywhere.
Stayed 1 night in May 2023
Response from Hotel Management on 30 May 2023
Dear Nyma, Please accept our apologies for not meeting your expectations during your recent stay with us. The condition of your suite you describe is unacceptable and not representative of our quality standards. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

2/10 Terrible

Same

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I ended up not staying at this property. The first room had peeling along the whole edge of the counter. I was moved to a room that had a horrible smell of some sort of urine. I was unable to bear that smell and I resfused to be moved to another room. I ended up staying at the embassy suites in Tyson's corner. I wouldn't recommend anyone stay here. It's dirty and the customer service was horrible.
Stayed 1 night in Apr 2023
Response from Hotel Management on 25 Apr 2023
Dear Same, We sincerely apologize for the inconvenience you encountered during your time with us. We follow strict industry standards regarding the cleanliness and upkeep of our property. The issues you have described and the difficulties with our associates are not typical of our usual services. We take feedback like yours very seriously and have shared your concerns with the appropriate team to ensure such issues do not repeat in the future. Please do revisit us for a much-improved experience.Sincerely,Hotel Management

6/10 Okay

Jamie

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Outside around the property was dirty. Cigarette buts were everywhere and the landscaping needed to be attended to. The hotel was just ok overall.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 7 Apr 2023
Dear Jamie, Thank you for your comments about your recent stay. It is glad you had a pleasant time. However, we are very disappointed that we did not meet your expectations. Your feedback is important to us and would have welcomed the opportunity to address your concerns while you were still here. Please give us another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

10/10 Excellent

Lucia M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Nancy

Stayed 1 night in Mar 2023

8/10 Good

binod

4/10 Poor

Lynn

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and rundown. Breakfast was instant oatmeal and stale muffins. I wouldn’t recommend this place to anyone.
Response from Hotel Management on 8 Nov 2022
Dear Lynn, Thank you for taking the time to post your review. Our guests' comments and opinions are important to us; hence we apologize for not meeting your expectations and regret the inconvenience caused. We have shared your feedback about breakfast with our team for improvement and hope you will consider giving us a chance to provide you with the service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Amazing Place to stay, only complaint was there were some cracks in the ceiling and walls.
Stayed 3 nights in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Martin

Stayed 1 night in Jun 2022

6/10 Okay

Christine

Travelled with family
Towel rack and bathroom door handle were broken. Someone had propped open the back door - not safe.
Stayed 1 night in Jun 2022
Response from Hotel Management on 28 Jun 2022
Dear Christine, thank you for staying with us. We are sorry to read that maintenance issues in your bathroom inconvenienced you. Our maintenance team takes great pride in ensuring everything works properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience, and we look forward to having you back with us in the future. Sincerely, Hotel Management

6/10 Okay

Wendy

Business traveller
Disliked: Cleanliness, property conditions & facilities
Avoid at all costs
The sign at the check-in which informed me that all my info would be turned over to police, shoyld have been my forst clue that this wouldn't be my most comfortable stay. Thete was a huge scratch across my door-it looked like it was from a large knife of some sort. All yhe facia on tje kitchen counter had been peeled off. The utensils and microvave were dirty. All the light switches felt sticky. Lamp shades wete dusty. Overall the room just felt dark, dingy, and like a former crime scene from a B-movie. There were black hairs in the shower (I am blonde, so i know they weren't mine.) The faucet dripped and the towels were very worn. The only positive comment I can make is that there was plenty of hot water in the shower.
Stayed 1 night in Jun 2022
Response from Hotel Management on 14 Jun 2022
Dear Wendy, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and maintenance team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing, Perfect for what we needed
This was a perfect hotel for us. We didn’t need anything over-the-top as we just needed a place to rest after a concert. Hotel is located in a very nice area with plenty of food options and shopping centers close by within minutes.
Stayed 1 night in Jun 2022
Response from Hotel Management on 22 Jun 2022
Dear Kayla, thank you for choosing Extended Stay America for your recent stay. We are glad that you have enjoyed most aspects of our hotel and also pleased you enjoyed the excellent location. We are fortunate to have so many choices for shopping and dining nearby. Thank you again for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management

6/10 Okay

L. Edward

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2022

6/10 Okay

Dnasia

Disliked: Cleanliness, property conditions & facilities, room comfort
Eh.. for $100
Loud airplane noises(expected) rooms not clean, mold on walls, stains in tub, room had 3 lights out, found hair in sheets , guests loud all through the night. “Breakfast” was a stale muffin with watery coffee and a granola bar. Room smelled heavily, outdated appliances with stains all over.
Stayed 1 night in May 2022
Response from Hotel Management on 22 Jul 2022
Dear Dnasia, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

2/10 Terrible

premal

Stayed 1 night in May 2022

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
This hotel rating should really be at least a 7. They have a friendly staff and the hotel was clean.
Stayed 1 night in May 2022
Response from Hotel Management on 17 May 2022
Dear Jason, on behalf of our entire team, thank you for posting such wonderful feedback about Extended Stay America. We are thrilled to receive your thoughtful review on our staff being friendly and the hotel being so comfortable and completely spotless. We will be sure to share this review with our entire team. We hope to welcome you back soon! Sincerely, Hotel Management

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2022
Response from Hotel Management on 12 Apr 2022
Sally, we appreciate you taking the time to leave your four-star rating regarding your visit to Extended Stay America. It is a pleasure to know you enjoyed your time with us. Your feedback is essential to us! We appreciate your patronage and look forward to having a chance to serve you again in the future. Sincerely, Hotel Management

2/10 Terrible

Rajan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ended our stay early!!
Our hotel room did not have any cookware-dishes, empty kitchen. Also we killed 3 bugs/beetles from the curtains (everything was clean and neat) and we heard noise all night long! The manager was very understanding and offered a different room but we asked for a refund for the second night and we rushed out of there!
Stayed 2 nights in Jan 2022
Response from Hotel Management on 19 Jan 2022
Rajan, we are discouraged to know that you had to leave us earlier than expected. We want our guests to have a comfortable time with us, and we apologize for the cleanliness issue. We will share your comments with our housekeeping and pest control teams for their review and action. We are also sorry for the disturbance your experienced and that you were not informed about our kitchenware policy. Please know that dishware is made available at the front office and provided upon request. We will utilize your comments to enhance our guest experience and hope to serve you again. Sincerely, Hotel Management

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Rudis

Liked: Room comfort
Stayed 5 nights in Oct 2021

6/10 Okay

Julia

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2021
Response from Hotel Management on 4 May 2022
Dear Julia, we hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Look forward to welcoming you back soon. Sincerely, Hotel Management

4/10 Poor

Robert

Business traveller
Disliked: Staff & service
HUGE FAIL...!
This place was a HUGE FAIL!! Not even a glass so that I can rinse my teeth! When the guy told me that I could call to get plates and silverware, I at least expected a glass to rinse out of; nope...! And even worse, I had a 7am flight, which meant getting up at 4:30. And not even a coffee maker! C'mon, those are just basics...!
Stayed 1 night in Oct 2021
Response from Hotel Management on 12 Oct 2021
Thank you Robert for staying with us during your visit to this area. Please accept our apologies for not meeting your expectations. We regret the inconvenience and the frustration you must have had and value your patience in such a delicate matter. We have taken note of your comments and will discuss them with our team. We hope you will choose us again the next time you are in DC. Sincerely, Hotel Management

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Hotel Management on 4 May 2022
Dear Anonymous, thank you for leaving a rating regarding your stay with us. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope you will give us another opportunity to show you our attentive hospitality and that we truly value your patronage. Sincerely, Hotel Management

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Smoke detectors hanging loose, no coffee and no indication of reduced services at time of booking.
Stayed 1 night in May 2021
Response from Hotel Management on 13 May 2021
Thank you for your review. Our guests' safety and security are of utmost importance to us, so we appreciate you alerting us about the smoke alarm in your room. We are sorry if this has negatively impacted your experience. We regret your disappointment with our grab-and-go breakfast not being available during your visit. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

6/10 Okay

Antoine

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Ok
Roaches
Stayed 2 nights in Dec 2020
Response from Hotel Management on 29 Dec 2020
Antoine, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we are sorry for the insects you encountered. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management

8/10 Good

Jasmine

Stayed 1 night in Nov 2020
Response from Hotel Management on 3 Dec 2020
Jasmine, all of us at Extended Stay America appreciate your four-star rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, room clean, staff friendly and location amazing close to shopping center and airport
Stayed 4 nights in Aug 2020
Response from Hotel Management on 31 Aug 2020
Thank you for choosing Extended Stay America and for the wonderful comments. We are thrilled you enjoyed not only our spotless accommodations and courteous associates but also our terrific location. We will be sure to share your kind compliments with our team. Thank you for being our guest, and we look forward to seeing you again soon for another memorable stay! Sincerely, Hotel Management

2/10 Terrible

Takesha

Disliked: Cleanliness, property conditions & facilities
Not good
Stayed 2 nights in Jun 2020
Response from Hotel Management on 7 Jun 2020
Takesha, thank you for evaluating your stay. Your review indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2020
Response from Hotel Management on 12 May 2020
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The lady at the front desk was rude untill I started speaking spanish then she kind of change her attitude. I had a hard time booking the room to begin with and then she ddnt help with her attitude. My husband stays at this hotel becuase of his company . So I went to visit since hes out of town. The room they gave me stink when I walked in. And ive never been to a hotel where they clean your room once a week. I had to clean my husbands room and take out the trash and go put it in the trash room. He says he has to go get his own towels and toilet paper during the week. He works sometimes 7 days a week and is tired. Yall need to hiring more cleaning prople.
Stayed 3 nights in May 2020
Response from Hotel Management on 10 May 2020
Thank you for posting a review of our hotel. We are very sorry for the unpleasant experience you had with one of our front desk staff. Your comments will be discussed with our team to ensure we are more consistent in our service delivery going forward. Also, please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and we regret your disappointment. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management