We have always favored Embassy Suites. This stay started to be perfect. On our check out day we discovered our rental vehicle had been towed!! They give you a parking ticket which we put on our dash nightly. The last night we came in late and out our ticket on the dash, I guess we must have brushed it with our jackets while getting out of the van. When we went to pick it up out of tow/storage, I asked to see the vehicle before we paid the $250 bill!
I went and took a picture, anyone could have looked in the window and see it landed in the center of the console plain as day. Embassy wasn’t apologetic but said they contract it out to keep outsiders Out. I showed tow company guy the picture I had just taken and he shook his head and said to take it up with Embassy, they can have the company reimburse or they will. Went back to Embassy and she said they don’t do that. I said well that’s not what the tow company said as apparently this happens often. I showed her the picture and she also seen it was BS! I’m waiting to hear back. I think it’s a racketing thing whoever is out patrolling for their next victim! Not only did it make us have to cancel a tour as this took a few hours to make the calls, get a Uber, wait for the tow company to help us and charge us. Made our almost perfect trip stressful.
Disappointed how the staff coldly handle this wiping their hands clean and not offering to have their Shuttle take us to tow company. At NO time were we told you could be towed!