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Reviews of Courtyard by Marriott Washington Dulles Airport Chantilly

3 out of 5
Courtyard by Marriott Washington Dulles Airport Chantilly
3935 Centerview Dr, Chantilly, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 436 out of 833 reviews" "
Rating 8 - Good. 267 out of 833 reviews" "
Rating 6 - Okay. 77 out of 833 reviews" "
Rating 4 - Poor. 31 out of 833 reviews" "
Rating 2 - Terrible. 22 out of 833 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location in a quiet area with excellent, quiet shopping center nearby.
Stayed 3 nights in Apr 2024

10/10 Excellent

Justine, Williamsburg

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Good place to stay since we came to NoVa for the weekend for a family gathering.
Stayed 1 night in Mar 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

raghavendar

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Tae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have excellent staffs!!!
Stayed 1 night in Feb 2024

6/10 Okay

Philip, Lanham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are super thin, and you can hear people talking. The breakfast, lunch and dinner options are expensive.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean very clean and a great desl

8/10 Good

kyoung, Newport news

Stayed 1 night in Jan 2024

10/10 Excellent

Carmen, Harrisonburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place to stay if your in the area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leonel

Stayed 2 nights in Dec 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great I would like to stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the customer service to the room it was superb Courtyard by Marriott that keeps on giving
Stayed 1 night in Nov 2023

2/10 Terrible

John

Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Never book through Travelocity, l paid $128 a night, while my friend paid $95 and received a breakfast voucher. we also needed to cancel without loosing our entire payment, Travelocity is not your friend.
Stayed 1 night in Nov 2023

10/10 Excellent

Cathey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
Good location
Stayed 2 nights in Oct 2023

6/10 Okay

Zubair

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Mariann

Liked: Cleanliness, staff & service, property conditions & facilities
I was particularly impressed with the staff. They were so helpful and respectful.
Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Emily, Powhatan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many other properties near by that looked like better options. Not the cleanest, non functional equipment such as ice makers and constant keycard problems. Would not recommend. Should get a refund but Since through Expedia I doubt that will happen. We had seniors that got locked out of rooms due to room key issues and not demagnetized issues either that had to be very inconvenienced going back and forth to check in..uggg Not a great place.
Stayed 2 nights in Sep 2023

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable rooms and accommodating service
Stayed 1 night in Sep 2023

10/10 Excellent

Min

Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to overnight before an early morning flight.
Stayed 1 night in Sep 2023

6/10 Okay

Newell

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Entrance door closest to our room was broken as was the ice machine. Had to enter by a farther entrance and go to the main desk for ice. Beds and room were fine. Staff friendly and cooperative.
Stayed 2 nights in Aug 2023

4/10 Poor

Hasan

Travelled with family
Liked: Room comfort
Disliked: Staff & service
I have a special child and they guided us to enter the hotel from the middle door from the parking lot. However, the entry using the key was not working. If I hadn’t mentioned, I would have understood. For my second entry, I said I will call the front office, but I was told, they may not be able to come and open the door. Not customer friendly staff.
Stayed 1 night in Aug 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up

8/10 Good

Shayne

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Brandi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Quick trip for a concert. Second time staying at this property. Would definitely stay here again. Clean room, comfy bed, friendly staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and check out - good breakfast friendly staff!
Stayed 1 night in Jul 2023

10/10 Excellent

THI HIEN

Stayed 1 night in Jul 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean, comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel option, shuttle service worked good, breakfast is paid separatelly bit affordable prices
Stayed 1 night in Jun 2023

10/10 Excellent

Eliy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
I barely slept. The toilet ran all night long. It was so loud!
Stayed 1 night in Jun 2023

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No daily housekeeping, even though the front desk said they do it. Only one time in 4 days after I complained.
Stayed 9 nights in Jun 2023

6/10 Okay

brendon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2023

6/10 Okay

Safa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I was first given a room with 9nly one king bed even though I booked and paid for room with king bed and sofa bed but when I talked to them and show them my booking they gave me another one as I booked and paid previously. One note the sofa bed was small on my 9 years son. But overall it was clean and good hotel easy to check in and check out. Also hope that their bus shuttle be quicker to pick up from the airport as I waited for 30 minutes or more and called twice for it
Stayed 1 night in May 2023

10/10 Excellent

Dineshkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and friendly. Excellent shuttle service to and from airport, especially when we had to use the metro to go into Washington DC.
Stayed 7 nights in May 2023

6/10 Okay

Michael

Travelled with family and small children
Disliked: Property conditions & facilities
In need of renovation - not living up to the Marriott standard. Holes in the walls at door stoppers, shower handles rusting and broken off, dirty and old carpet; smelly hallways and areas. Stained sofa cushions. Shuttle driver extremely rude and unprofessional. Front desk personnel were friendly. No continental breakfast.
Stayed 1 night in May 2023

10/10 Excellent

Uzomechine, Medford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently close to the airport with an available shuttle and the staff were friendly, knowledgeable and overall excellent
Stayed 1 night in May 2023

10/10 Excellent

Marie

Stayed 1 night in May 2023

10/10 Excellent

jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Fair stay, with minor issues
I got in late the night of my check-in, only to learn that the elevator was not working. I was not offered any help to carry my bag, only informed that it was out of order. Next day, I left first thing for my meeting, returning in the afternoon to see that my room had not been made. I was informed that I needed to request that service, which is the first time I have ever been told that at a major chain. The decor is fine, and the hotel is in line with other business-focused hotels, but the rooms need an update. For example, my bed was sagging all over the place, my balcony would not open (even though there was a chair and table outside), and there were other, albeit minor issues. The hotel can easily address these issues by making up in weak areas by offering better customer service. It is a well-sited location, the staff are nice, and there are other, expected amenities. However, given the abundance of choices and price point, I would have expected better.
Stayed 2 nights in Apr 2023

8/10 Good

Mark

Stayed 1 night in Apr 2023