Paseo de las Glorias No 1, Colonia Antigua Explanada, Puerto Peñasco, SON
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 484 out of 1001 reviews" "
10 - Excellent
484
Rating 8 - Good. 264 out of 1001 reviews" "
8 - Good
264
Rating 6 - Okay. 124 out of 1001 reviews" "
6 - Okay
124
Rating 4 - Poor. 70 out of 1001 reviews" "
4 - Poor
70
Rating 2 - Terrible. 59 out of 1001 reviews" "
2 - Terrible
59
8.4/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Irene
Travelled with family, Business traveller, Travelled with group
We really enjoyed our stay. We arrived right after spring break and it was quiet and nice. Mario (front desk) and Giovani (parking) were amazing hosts. Our waiters at the restruant Francisco and Ramon were very attentive and brought us amazing food. All staff and ammenitiies were superb. We had an amazind 2 day getaway.
I love this place! Location is great and staff very helpful.
I will say I had no hot water for my showers and I feel like the food could be a little more authentic and more choices on menu. Overall, I will return and hopefully have hot water!
The room had a poor view to the ocean. 2 day the water was not hot in the morning.
They clean the room did not leave shampoo toilet paper or waters and no clean cup.
The food was not good and expensive
Response from Peñasco del Sol Hotel on 15 Sept 2023
Dear Evelyn.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Response from Peñasco del Sol Hotel on 10 Sept 2023
Dear ElizabethWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Response from Peñasco del Sol Hotel on 10 Sept 2023
Dear VeronicaWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
This was an amazing stay with amazing people and food
Jennifer
Stayed 4 nights in Jul 2023
Response from Peñasco del Sol Hotel on 1 Sept 2023
Dear JenniferWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Response from Peñasco del Sol Hotel on 28 Aug 2023
Dear WillieWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.For us it is very important to know the opinion of our guests.We have known that your stay was not entirely pleasant, so we would like to know a little more about the opportunity areas we have to improve and be able to offer the service our guests deserve. It has been a pleasure for us to be your hosts in your visit to Puerto Peñasco. We are sure that, on your next stay with us, we will cover all your expectations.Thank you in advance and we are at your service any time
Response from Peñasco del Sol Hotel on 25 Aug 2023
Dear Connie.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
6/10 Okay
Matthew
Travelled with partner
10 Aug 2023
Liked: Cleanliness, amenities
Right on a beautiful and safe beach area. The pool and swim up bar were very nice and clean. The hotel lobby was also very immaculate.
Our room wasn't quite as nice as the pictures looked though. We had a balcony room, where the balcony was tiny with no furniture, furthermore the rooms upstairs AC was directly above the balcony so it was dripping onto us.
Our biggest issue though, was the mundane policy that they wouldn't allow any outside food/beer or coolers into the hotel, even after their bars were closed.
Overall, the price is a bit high for the hotel for what it is, but because of the outside food/beverage policy, I wouldn't stay here again.
Matthew
Response from Peñasco del Sol Hotel on 11 Aug 2023
Dear Matthew.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL, for us it is very important to know the opinion of our guests.We have known about the inconveniences to enjoy your stay with us; for that reason, we are contacting you in order to offer our sincere apologies. Let you know that we are working in our opportunity areas to offer our guest the service they deserve. Let us the chance to be your host in the next visit to Puerto Peñasco, we are sure we will cover all your expectations. Thank you in advance and we are at your service any time
8/10 Good
Jose
2 Aug 2023
I like that is pet friendly but it's a dirty beach they need staff to clean beach daily
Jose
Stayed 2 nights in Jul 2023
Response from Peñasco del Sol Hotel on 5 Aug 2023
Dear José.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
I liked the view. I did not like that there was no hot water.
Yolanda
Stayed 3 nights in Jul 2023
Response from Peñasco del Sol Hotel on 5 Aug 2023
Dear Yolanda.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
10/10 Excellent
Laura
31 Jul 2023
Laura
Stayed 3 nights in Jul 2023
Response from Peñasco del Sol Hotel on 20 Aug 2023
Dear Laura.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Dear mAYTE.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
The vacation was awsome we had really great services throughout our entire stay from reception to dining in the hotel and waiting staff.
Rafael
Stayed 3 nights in Jul 2023
Response from Peñasco del Sol Hotel on 25 Jul 2023
Dear Rafael.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
4/10 Poor
Christine
24 Jul 2023
Christine
Stayed 3 nights in Jul 2023
Response from Peñasco del Sol Hotel on 13 Aug 2023
Dear Cristine.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.For us it is very important to know the opinion of our guests.We have known that your stay was not entirely pleasant, so we would like to know a little more about the opportunity areas we have to improve and be able to offer the service our guests deserve. It has been a pleasure for us to be your hosts in your visit to Puerto Peñasco. We are sure that, on your next stay with us, we will cover all your expectations.Thank you in advance and we are at your service any time
10/10 Excellent
Victoria
19 Jul 2023
Liked: Cleanliness, staff & service
Victoria
Stayed 3 nights in Jul 2023
Response from Peñasco del Sol Hotel on 21 Jul 2023
Dear Victoria.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
8/10 Good
Maria, Ednonds
10 Jul 2023
Maria
Stayed 2 nights in Jul 2023
Response from Peñasco del Sol Hotel on 31 Jul 2023
Dear María.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
We did get an upgrade with additional cost. The upgrade was SO WOTthe view
Cari
Stayed 3 nights in Jul 2023
Response from Peñasco del Sol Hotel on 9 Jul 2023
Dear CariWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
This is great for families with children!!!! Our little kids enjoyed the pool and beach so much! They also loved the restaurant breakfast!
Natalie
Stayed 2 nights in Jul 2023
Response from Peñasco del Sol Hotel on 9 Jul 2023
Dear Natalie.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Dear Loalina.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Apreciable Sr. José.Agradecemos sus comentarios referentes a su reciente estancia en PEÑASCO DEL SOL HOTEL.Es un gran gusto saber que disfrutó plenamente de su visita. Valoramos el tiempo que nos regala para postear su reseña. Por favor regrese pronto, le estaremos esperando para consentirle nuevamente.Gracias de antemano y estamos para servirle
6/10 Okay
Mike
Travelled with family
5 Jul 2023
Liked: Property conditions & facilities
Disliked: Cleanliness
Mike
Stayed 2 nights in Jul 2023
Response from Peñasco del Sol Hotel on 9 Jul 2023
Dear Mike.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.For us it is very important to know the opinion of our guests.We have known that your stay was not entirely pleasant, so we would like to know a little more about the opportunity areas we have to improve and be able to offer the service our guests deserve. It has been a pleasure for us to be your hosts in your visit to Puerto Peñasco. We are sure that, on your next stay with us, we will cover all your expectations.Thank you in advance and we are at your service any time
8/10 Good
Sandra
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
I realy like the feeling and area. I like the fact that they have a kids area and a NO kids area but my only negative/positive is that the hotel take the dollar price higher that the price point however i did notice that they take the liberty to round the price to the higher price for example if something is 38 pesos = $2.11 they will round it to 3dll
Sandra
Stayed 2 nights in Jul 2023
Response from Peñasco del Sol Hotel on 5 Jul 2023
Dear SandraWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL, for us it is very important to know the opinion of our guests.We have known about the inconveniences to enjoy your stay with us; for that reason, we are contacting you in order to offer our sincere apologies.Let you know that we are working in our opportunity areas to offer our guest the service they deserve. Let us the chance to be your host in the next visit to Puerto Peñasco, we are sure we will cover all your expectations. Thank you in advance and we are at your service any time
Absolutely great stay. The three guys at the front desk and bells hops were super accommodating and prompt. They went above and beyond. Because we're silver members, we got 2 free breakfasts which were very good. Of course, we generously tipped the waiter, but we did have 2 bloody marys. :)
Our room had a balcony with a pool view. The staff constantly cleaned. The grounds were immaculate. Definitely would stay again. Im typically very picky when giving reviews but theres not 1 thing negative. We only stayed 1 night due to having an airbnb for the night.
Mark
Stayed 1 night in Jul 2023
Response from Peñasco del Sol Hotel on 5 Jul 2023
Dear MarkWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Great service and room was really clean. The only bad thing about the room is that the bathroom had a bad sewer smell
Verified traveller
Stayed 2 nights in Jul 2023
Response from Peñasco del Sol Hotel on 4 Jul 2023
Dear Guest.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Dear Juan.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Dear YeniczaWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Apreciable Guadalupe.Agradecemos sus comentarios referentes a su reciente estancia en PEÑASCO DEL SOL HOTEL.Para nosotros es muy importante conocer la opinión de nuestros huéspedes. Hemos sabido que su estadía no fue del todo grata por lo que nos gustaría conocer un poco más las áreas de oportunidad que tenemos para mejorar y poder ofrecer el servicio que nuestros huéspedes merecen. Para nosotros ha sido un placer poder ser anfitriones de su estancia en Puerto Peñasco. Estamos seguros que en su próxima estancia con nosotros cubriremos sus expectativas.Gracias de antemano y estamos para servirle
Dear DeanWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
2/10 Terrible
Blanca
Travelled with family, Travelled with pets, Travelled with group
Rooms do not meet price and expectations, limited food variety, limited adult beverage selections to not allow outside food and/or drinks, pool bar closes at 6pm, outdoor areas are closed at 10pm, not pet friendly, no hot water, lights kept failing, light on balcony too dark, room service not throughly clean, big roach on room, etc. will not return.
Blanca
Stayed 3 nights in Jun 2023
Response from Peñasco del Sol Hotel on 29 Jun 2023
Dear Blanca.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL, for us it is very important to know the opinion of our guests.We have known about the inconveniences to enjoy your stay with us; for that reason, we are contacting you in order to offer our sincere apologiesWe are very sorry to hear that you had the unfortunate experience of finding a cockroach in your room, however, it is important to mention that in this hot season, this type of bugs, usually come out all over town, however, we do not justify the appearance of them in your room.Please note that we have a fumigation program throughout the hotel, which is carried out weekly. That is why the cockroaches end up dying in the rooms. Unfortunately, when we inspected the rooms before they were delivered to each of our guests, we did not find anything at all.We thank you again for taking the time to share your experience with us and we hope you give us the opportunity to have you at home again.
We stayed for 5 nights. The room was clean but we had to kill 3 roaches in our room and when I told the front desk she just gave a little laugh and apologized.
It was nice that we had a kitchenette which had some dishes but there were NO utensils of any kind a dish towel or paper towels or dish soap to wash the dishes.
Rosa C.
Stayed 5 nights in Jun 2023
Response from Peñasco del Sol Hotel on 29 Jun 2023
Dear Rosa.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL, for us it is very important to know the opinion of our guests.We have known about the inconveniences to enjoy your stay with us; for that reason, we are contacting you in order to offer our sincere apologies.We would like to comment that we do not have the service of utensils in the rooms, because we have the restaurant service enabled to consume their food, because as you well know, external food and beverages are restricted in the hotel. We have left the dishes that you found in the rooms as a courtesy, because many times you prefer to eat your food in a ceramic plate than in the plate offered by the restaurant. On the other hand, the maid is in charge of washing the dishes in case they have been used in the room, for that reason, we do not have soap in the rooms, since we are categorized as a hotel and not as condominiums.Let us the opportunity to be your host in your next visit to Puerto Peñasco, we are sure we will cover all your expectations.Thank you in advance and we are at your service.
10/10 Excellent
Irene
26 Jun 2023
Irene
Stayed 1 night in Jun 2023
Response from Peñasco del Sol Hotel on 17 Jul 2023
Dear IreneWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
10/10 Excellent
Rosa
26 Jun 2023
Rosa
Stayed 1 night in Jun 2023
Response from Peñasco del Sol Hotel on 17 Jul 2023
Dear Rosa.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Response from Peñasco del Sol Hotel on 27 Jun 2023
Dear MiltonWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
6/10 Okay
Emmanuel
Travelled with family
22 Jun 2023
Emmanuel
Stayed 2 nights in Jun 2023
Response from Peñasco del Sol Hotel on 23 Jun 2023
Dear Emmanuel.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.For us it is very important to know the opinion of our guests.We have known that your stay was not entirely pleasant, so we would like to know a little more about the opportunity areas we have to improve and be able to offer the service our guests deserve. It has been a pleasure for us to be your hosts in your visit to Puerto Peñasco. We are sure that, on your next stay with us, we will cover all your expectations.Thank you in advance and we are at your service any time
Response from Peñasco del Sol Hotel on 20 Jun 2023
Dear NoraWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
10/10 Excellent
crystal
20 Jun 2023
crystal
Stayed 1 night in Jun 2023
Response from Peñasco del Sol Hotel on 10 Jul 2023
Dear Crystal.We appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.It is a great pleasure to know you thoroughly enjoyed your visit. We value the time you give us to post your review. Please come back soon, we will be waiting for you to offer you our best service.Thank you in advance and we are at your service any time
Response from Peñasco del Sol Hotel on 23 Jun 2023
Dear HugoWe appreciate your comments regarding your recent stay at PEÑASCO DEL SOL HOTEL.For us it is very important to know the opinion of our guests.We have known that your stay was not entirely pleasant, so we would like to know a little more about the opportunity areas we have to improve and be able to offer the service our guests deserve. It has been a pleasure for us to be your hosts in your visit to Puerto Peñasco. We are sure that, on your next stay with us, we will cover all your expectations.Thank you in advance and we are at your service any time