Ratings based on 1,339 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Posted 09-Oct-2017
Pros: Quiet neighbourhood. Easy drive to shops, restaurants etc
Cons: Need number of reception put on or near room phone. Reception unattended when I walked around to ask a question.
Location: Suburban locale, shops and facilities easy drive away
Hotel handy to family. Clean, easy parking. Large facility so noise at times could be an issue for some.
Comment from Hotel Management
12-Oct-2017 by Suzie, Hotel Management
Good morning Tina, Thank you for taking the time to review the Hotel. Our apologies for not being able to contact reception, our new compendiums are on the way. thank you again Tina and we look forward to welcoming you back to Tall Trees Canberra Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Oct-2017
Perfect location close to cbd, shops. Staff's friendly. Room's clean
Comment from Hotel Management
07-Oct-2017 by Suzie, Hotel Management
Hello, Thank you for the lovely review! We will pass this on to the team at Tall Trees Canberra and hope you will come back again! Kind regards,
3 out of 5
by A verified traveller from Australia

Just ok

Posted 29-Sep-2017
In Canberra for business, basic hotel, thin walls so you can hear people walking around etc. close tp shops and maccas. What you pay is what you get kind of hotel. Wouldnt be back unless I had no other choice
Comment from Hotel Management
06-Oct-2017 by Suzie, Hotel Management
Hello Sorry to hear your stay was disappointing, and noisy! We do hope you come back to Canberra and would look forward to making your stay more memorable for all the right reasons kind regards,
2 out of 5
by A verified traveller from sydney

cold and characterless

Posted 17-Sep-2017
Curtains did not fit windows light and cold came in all night Could not get air con to work, no staff overnight even through hotel at capacity Phone did not work Had to use house phone at reception to contact off site night manager, phone rang out three time before being answered. (Off site night manger was helpful when contact was eventually made) Windows are filthy Walls are paper thin, neighbours were knocking on the wall when my 14 year old so. Had a shower at 10.30pm We were cold so packed up and left early
Comment from Hotel Management
05-Oct-2017 by Suzie, Hotel Management
Hello Liz Our apologies for your stay being less than expectations! We have recently had services done on some of the in-room reverse-cycle aircon units and do hope this has been rectified. This does not help with your stay and we do hope you can come back and stay and we can meet and exceed your expectations. Once again our sincere apologies for the disappointment Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from melbourne

Very nice and clean

Posted 21-Aug-2017
Staff was very friendly and room was clean and spacious
Comment from Hotel Management
05-Oct-2017 by Suzie, Hotel Management
Hello Rafiq, Thank you for the lovely review, will pass this on to the team. We hope to see you again in Canberra
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
Have stayed a number of times. Always efficient and fair value for money
Comment from Hotel Management
05-Oct-2017 by Suzie, Hotel Management
Hello, Thank you for staying with us and for taking the time to review the Hotel, a team will ready and waiting to welcome you again to the Hotel! regards,
1 out of 5
by A verified traveller from Sydney

Worst experience Ever

Posted 17-Aug-2017
They mentioned about microwave but there was no microwave in the room.The aircondition was not working.Even they charged $13.50 of one cold drink can from us which should be free.
Comment from Hotel Management
19-Sep-2017 by General Manager, Hotel Management
Hi Andy, Thank you for taking the time to review us online, I apologise for there being no microwave in the room especially if this was requested. I have addressed this with the staff involved. I also apologise for the additional charge and have addressed with the minibar staff. I hope you do chose to stay with us again and we will ensure we make it up to you. Kind Regards, Kristy Stanton
4 out of 5
Recommended
for Everyone
by A verified traveller from melborne

Good Cost-effectiveness for your money

Posted 25-Jul-2017 on Wotif
Good facilities. Central location. I have good overall experience in the hotel!
Comment from Hotel Management
07-Aug-2017 by General Manager, Hotel Management
Hi Erik, Thank you for your review and I agree we have a central location, good facilities and we are happy to hear you had a great experience with us. We hope you will come and visit us again soon. Warm Regards, Tall Tree Family
4 out of 5
by DjFam from Sydney

Would stay again

Posted 23-Jul-2017 on Hotels
was happy with this hotel. Check in easy, not moder. but rooms large and comfortable, had all the usual room amenities, lots of parking and good location when you have your own car. Only negative was under beds were really dirty which we only noticed as we pushed beds together and late check out was not communicated but these are little fixes. I would stay here again.
Comment from Hotel Management
07-Aug-2017 by Brook Paulka, Hotel Management
Hi DjFam, Thank you for your review, yes we do have large and comfortable rooms and all the amenities you need. We hope you will come and stay with us again soon. Warm Regards, Tall Tree Family
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth

Posted 21-Jul-2017 on Wotif
Pros: Handy to place visiting
Cons: Nothing
Location: Good for what wanted
Good for what I wanted ........................................................................................................