A great stay but could have been better
Posted 15-Jan-2016 on Hotels
New Year stay, lovely town, plenty shops, restaurants, places of interest.
Hotel room was lovely, hotel overall however a little disappointing. Please be aware that the hotel advertises an in hotel bar and lounge which doesn't exist. This is even advertised in the hotel booklet in the room.
This is a factor that would have impacted our choice of booking this hotel in the first place.
We had booked two rooms in the same booking which ended up in different sections of the hotel accessed by different external entrances. When asked if they had rooms nearer together, our request was met with a very disgruntled attitude by the receptionist.
The hotel also advertises tea and coffee making for the room on request. Unfortunately we could not get this as we were told for a hotel with in excess of 30 rooms there were only 12 kettles!
An exceptional restaurant attached to the hotel is what saves the hotel's bacon. We ate there every evening and was not dissappointed.
Also the rooms cannot be faulted and were cleaned daily.
Hotel is in excellent position for access to town