Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from BR3

Terrible bar and restaurant service.

Posted 14-Mar-2016
15 minute queue at the bar! Restaurant food very over priced. Kids eat free but barman had added it on then seemed annoyed that I had queried it. Ice cream was served with our mains!!! Again when we asked to have it after it seemed a trouble to them. Breakfast was excellent!!!!!
2 out of 5
by A verified traveller

Not worth the cost

Posted 10-Feb-2016
Pros: Good shower.
Cons: Upgrade your rooms or at least clean the carpets and get the heating working.
Location: I was there for work, not leisure.
Over £200 for two nights in a gloomy, cold room with grubby walls, curtains and a stained carpet. The only redeeming feature was a nice bathroom - you badly need to upgrade your rooms to this standard. Can't describe the noise the machine supposed to be a heater made. The hotel offered additional heaters but for this money they shouldn't need to do that, the rooms should be up to scratch. I'm a regular hotel user and this was the worst experience I've had for a long time. £78 per night for a hotel room overlooking the LHR runway was much quieter, warmer and much more comfortable as a complete contrast. Won't be staying here again.
2 out of 5
by Ian from Bristol, UK

Not somewhere I would stay again

Posted 30-Jan-2016 on Hotels
Staff arguing both at reception and particularly in the restaurant. So unprofessional. The worst radiators I've ever seen in a hotel. They rattle like crazy, have wobbly sockets and are useless. They offered to provide separate individual plug in ones, but that shouldn't be necessary. I wouldn't stay here again for sure.
3 out of 5
by Abby

This traveller left a rating score only Posted 26-Jan-2016 on Hotels
4 out of 5
by Michael from Guildford

Good, big, relaxing

Posted 26-Jan-2016 on Hotels
Great room, big and relaxing. Lovely bathroom which looked brand new! Very good stop over hotel.
4 out of 5
by A verified traveller

Posted 15-Jan-2016
Pros: Location
Location: N/A
Good location for Saturday night party in area. Room was clean. Staff were friendly. Nigth staff when we returned were very pleasant.
2 out of 5
by Dave from Newcastle

Posted 03-Jan-2016 on Hotels
Heating noisy and useless
4 out of 5
by Lisa from Bolton

Nice hotel, good location, great breakfast!

Posted 31-Dec-2015 on Hotels
On the plus sides the hotel was very nice. It was fairly easy to find, in a convenient location and the staff were very pleasant. The breakfast was also really good (we didn't have any other food). The down sides - we asked for extra pillows before going out for the evening and when we returned they hadn't been left. Also, the wifi was impossible to connect to. They were fairly minor annoyances though and we would stay again.
5 out of 5
by Mark

This traveller left a rating score only Posted 22-Dec-2015 on Hotels
4 out of 5
by Admiral

Good stay

Posted 20-Dec-2015 on Hotels
Disappointed as I booked with breakfast, yet in the morning someone was standing in the dining room guiding guests to what they could and could not have. This should have been pointed out at the booking stage. First time I've ever experienced this unless stated at the outset. Hotel was clean and tidy with ample parking.