I sent the following email to the Fox and Hounds I gave them the opportunity to reply sadly no reply:
I would have liked the opportunity to discuss this in person, however, as reception was unmanned it was not possible.
I booked and paid for a classic double room, I informed you I was bringing my dog. What we got was room 6 a standard double. If I remember correctly the standard was £132 for the 2 nights, we paid £143 for the classic double room. Reason for the classic was an armchair to sit in and a bit more space. Your receptionist requested an extra £20 for the dog for 2 nights, I assume for extra cleaning, no cleaning was done after 1st night. The bed was very uncomfortable the neighbouring rooms noisy, the floor creaked and the wardrobe rattled every time you walked past it. Unrestful night was had.
I understand that not all rooms are dog friendly but surely if we cannot have the room requested you should have refunded the difference?
I look forward to your reply prior to my review submission.
However the Retriever Bar next door was fabulous food and service - they have nothing to do with the hotel side. So Buyer beware and make sure tou have a room in the main building as I am sure they would be much better!