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Reviews of The Spa Hotel

3.5 out of 5
The Spa Hotel
Saltburn Bank, Saltburn-by-the-Sea, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 142 out of 283 reviews" "
Rating 8 - Good. 93 out of 283 reviews" "
Rating 6 - Okay. 30 out of 283 reviews" "
Rating 4 - Poor. 12 out of 283 reviews" "
Rating 2 - Terrible. 6 out of 283 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with fantastic view.
Stayed 1 night in Apr 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sea views
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
I booked through Expedia having been hijacked on Google Search when looking for the Spa Hotel, Saltburn. Expedia is poor at sending email confirmation. I recommend booking direct.
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
A beautiful gem! Thoroughly relaxed and enjoyed our stay. It’s a beautiful hotel, in a lovely location. Food was delicious and the staff were so friendly and helpful. The hotel room was so pretty, tall ceilings, beautiful decor and soft furnishings. Large lovely bathroom. Good hearing and also good air con. I’ll definitely return and recommend.
Stayed 1 night in Oct 2023

6/10 Okay

Andrew

Stayed 1 night in Oct 2023

6/10 Okay

Stella

Stayed 4 nights in Sep 2023

8/10 Good

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in an ideal area and we were impressed with the hotel in the main. Our only two issues were the bathroom wallpaper looked a bit scruffy and the food wasn’t brilliant. The outside seating area and views were great and the parking was easy.
Stayed 1 night in Aug 2023

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness
Builders still finishing the hotel!
Stayed 1 night in Aug 2023

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff make this hotel :-)
I had concerns when I arrived to find the workmen were still finishing off the hotel entrance, and experienced a dilemma on finding nowhere safe to park. There then followed an uncomfortable check in where my reservation was not what I felt I had originally booked through a third party. The room was large, clean and adequate, though not up to the standard of the newly renovated bar and restaurant. Here endeth my grippes, for the receptionist quickly addressed my booking to my satisfaction and showed me to my room. Drinks in the bar that evening were all served in the correct glasses, what a joy! Bottles of wine were reasonably priced and the choice on all alcohol fronts was more than adequate. Our evening meal was plentiful, and accompanied by the most amazing sea view. Breakfast the next morning was again served with a sea view, and a choice to satisfy any pallet. I had kippers which were lovely. But, the highlight of my stay was the service I received from one particular waitress who I believe to be called Tracy. She found me a table outside, chairs to listen to the music, and an enhancement for my bubbles. Over the two days she went above and beyond again and again. Good service can not be bought, it comes from the heart, and Tracy has a big, kind heart.
Stayed 2 nights in Aug 2023

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately I didn’t note everybody’s names to say thank you but Natalie, Tracey and the whole team were very welcoming and made sure we were looked after. My children loved the hotel and the surrounding area.
Stayed 4 nights in Aug 2023

8/10 Good

Erisher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Toni M

Travelled with partner
Liked: Amenities
An overall pleasant experience. Staff were excellent. The hotel is in the midst of renovations. It should be beautiful once completed. We would return.
Stayed 1 night in Aug 2023

6/10 Okay

susan

Liked: Staff & service
Disliked: Property conditions & facilities
Paying a premium for a seaview and not getting one
Shabby, needs upgrade. Bed uncomfortable. 40 min wait for food after ordering No window in breakfast room Should have reduced prices during renovations
Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in Jul 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly placed for the national road champs in which I raced, rooms very pleasant, a good selection of amenities and the breakfast was very good, although check when booking as although lists breakfast as available, this is not included in the price!
Stayed 1 night in Jun 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Steven the manager went sbove and beyond to correct our booking and accomodate my elderly disabled parents. I cant thank you all enough. We had a lovley time, and loved watching dawn break and the sun rise over the sea, surrounded by the dawn chorus. Breakfast was amazing, Thanks again.

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Husbands 77 birthday
Excellent staff Nice atmosphere Breakfast dismal
Stayed 1 night in Jun 2023

8/10 Good

Paul

Stayed 2 nights in Jun 2023

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service
Staff were really attentive and polite Building work ongoing but didn’t spoil our time The room was comfy, bright and clean. Only thing to make it better will be when the snagging is done in the rooms.
Stayed 1 night in Jun 2023

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view is brilliant, staff very friendly and the food was good
Stayed 1 night in May 2023

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
When I booked I was attracted by the photo. When we arrived the part of the building shown in the photo had been demolished and was a building site. There was no disabled parking. Entrance to the hotel was by an emergency exit at the back of the building. The room had recently been decorated but the bathroom was tiny to the extent there was not even space for a towel rail. Towels were on the bed. The bed mattress was lumpy, creaky and in need of replacement. We did not sleep well. The dining and bar were obviously a temporary placement due to the building work and the dining closed at 19.30. This hotel was expensive, no price concession was made for the building work and it was not worth the money. Avoid at least until the building work is complete. And even then the publicity shots need to be changed.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very upset that we were not made aware of any building works and didn’t feel we were in a hotel,no windows in breakfast room and the bar and loung were in the same room.The carpets were grubby in the hallway and all in all it was very expensive £410 for 2 nights and an extra £10 each for breakfast per day.We will not be staying at this hotel again
Stayed 2 nights in Apr 2023

6/10 Okay

ANITA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Beverly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Darryl

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel is currently undergoing renovations, hopefully that will extend to the rooms once complete. Rooms are just acceptable. I was charged an additional £25 to the stated cost because I added a guest to my room. No good reason given. I assumed it was a room rate. Overcharged for breakfast, when they finally got around to asking what we wanted. And tried to charge me again for breakfast on checkout. Lots to improve and hopefully they will resolve these minor issues.
Stayed 1 night in Apr 2023

10/10 Excellent

Darren

Stayed 1 night in Apr 2023

4/10 Poor

Claire

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Really dissapointed
I booked this for my parents who were visiting me as I live in Saltburn. I normally eat and drink in the Spa alot and have always had a good experience so it pains me to write this but the room cost me alot of money and they had alot of issues and left early to go home to bed. Firstly the hotel has been undergoing major renovations for some time which they are very open about but it does give the place a building site feel which isnt welcoming. Their room was very cold to the extent they went to reception to ask for the heating to be turned on. After being told it was turned off for the whole building and sitting in their coats on the bed for an hour they came back up to my house saying they couldnt stand it. It didnt help that the room was only single glazed. The next room also had a couple with a dog that was left in the room on its own for 5hrs which continued to bark. When the guests in the room the other side had a shower it made a massive racket which woke them up and they said sounded like loads of pipes shaking. Other little things they mentioned was that you couldnt lie down in the bath as the basin unit sticks out over it and when you turn the tap on water rushes out onto the floor. They left early the next day and instead of sticking around the next day returned home early to get some sleep. Im sad to say I wont recommend visitors stay here again.
Stayed 1 night in Apr 2023

8/10 Good

lyn

Liked: Cleanliness, staff & service
Little trip to the coast
We loved our stay and plan to go back in September. The reason for the lower marks were simply because of a refurb going on and we were in a bar/restaurant with no windows so no atmosphere etc. The staff couldnt have been nicer and the treatments were wonderful . Sue is an amazing therapist, thank you. Maybe at this time a discounted price could be offered 🤔 we paid 139.00 and were upgraded so we did have a nice room. I would stay here again. Breakfast is top notch. 😋
Stayed 1 night in Mar 2023

6/10 Okay

Andrew

Stayed 1 night in Mar 2023

2/10 Terrible

robert

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I stay in hotels on a regular basis but have rarely come across such poor value for money.I have stayed in many hotels with far higher standards for half the price. The location is good that is the only positive I can come up with.
Stayed 1 night in Mar 2023

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++++++
Beautiful room , quality hotel
Stayed 1 night in Mar 2023

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Front of premises is being refurbished so its a bit of a shock when you pull in car park. Only moan was that WiFi in room was garbage
Stayed 1 night in Feb 2023

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, room comfort
Our stay 24th to 26th Feb 2023
Room was cold on arrival, large windows single glazed. Eventually found how to use heater above door, the next day. Toilet roll holder not fixed properly and roll kept falling off. No towel rail in bathroom. Arrived 5.15pm, kettle, tea, coffee facility not well lit. Had to move a bedside lamp to help see. No long mirror in room. Breakfast excellent, with very large portions. Had to book out by 11am and train not till 5pm so we were able to leave luggage in reception. Sunday, the restaurant was very busy with Sunday lunches, with very few seats available for coffee or reading the paper due to no separate lounge, because of major alterations going on.
Stayed 2 nights in Feb 2023

6/10 Okay

Jackie

Travelled with partner
Liked: Cleanliness, staff & service
We didn’t know that there was building work and I presume the dining area was temporary. Having said that breakfast was good.
Stayed 1 night in Feb 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2023

10/10 Excellent

Kathryn

Stayed 2 nights in Jan 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
There was a welcoming atmosphere even in the middle of renovation work. Looking forward to visiting again when that has been completed.
Stayed 3 nights in Jan 2023

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The Hotel was doing renovations and they phoned me to ensure I knew and was OK with that. They did not want me to arrive and be disappointed. The staff were very friendly, typical northern hospitality. Room was comfortable, food was good bed was soft ( a bit to soft for my back). They will be seeing me again in the future.
Stayed 1 night in Jan 2023

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the sea is amazing. Parking was a problem as not too many spaces
Stayed 1 night in Dec 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the cliffs and sea.
Stayed 2 nights in Dec 2022

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Stephen

Stayed 1 night in Nov 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal couple’s getaway
A fantastic hotel which is perfectly situated for promenade/beach/pier walks or if you fancy a night out in town. The food was really tasty and the views absolutely perfect. Will definitely return.
Drinks with a view
Stayed 1 night in Oct 2022

6/10 Okay

Peter

Business traveller
No WiFi in the bedrooms, not great for using a laptop
Stayed 3 nights in Sep 2022

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very good, the staff were helpful,extremely friendly and professional.I would certainly return to this hotel.
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great. Hotel is great. Food good. Rooms good. Stayed 6 days ask for room to be serviced once and all they did was make the bed with old sheets and No new towels. Other wise all ok.
Stayed 6 nights in Sep 2022

10/10 Excellent

Peter

Stayed 4 nights in Aug 2022

4/10 Poor

Valdemar

Stayed 1 night in Aug 2022

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with deck chairs available to sit in and look at the beautiful view; restaurant was very good; service was exceptional; room was a little warm even with the windows open; bed was small.
Stayed 1 night in Jul 2022

4/10 Poor

Louise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Served meat in a vegetarian option. Overcharged.
Stayed 2 nights in Jul 2022