Ratings based on 384 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
59% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Lovely old hotel.needs a bit of tlc

Posted 03-Jul-2016
Enjoyable stay excellent breakfast.friendly staff
1out of 5
by A verified traveller from yorkshire

Worst night ever

Posted 03-Jun-2016
Pros: The grand entrance , LOOKS CAN BE DECEIVING .
Cons: All of it , the staff need training and the rooms need redoing I'm disgusted .
Location: Scar bough is a lovely place just the royal isn't !!!!
Saturday night was supposed to be special for me and my partner as I was going to propose , I hD booked a double superior room with sea view and I phoned them personally to confirm this and they told my yes it will have sea view on front of hotel , we checked in the entrance is majestic but that was it the corridors and carpet was mucky the walls were damp we went to our room and my heart sank I was gutted it looked shabby and mucky the curtain was hanging off one bulb worked out of 5 for the main light it was a twin room with 2 singles pushed together I went to complain and got dismissed by the staff as all she was bothered about was finishing work at 9 , I asked to be moved and they couldn't as she said they were full turns out lots of people had complained . We got ready and went to go out I went for a glass of water , I went to turn the tap on and it had a pressure surge and I got soaked so I took my suit of and went out in more clothes , the next morning I asked for a refund and she dismissed me again and give me a wrong email address to contact Britannia how nice of them , there were lots of people before us who had complained and got there room swapped someone ended up with ours and we got palmed off with one of the swapped rooms I'm totally disgusted and I'm in the middle of taking this further as the pictures on your site who I booke with are not what we got false advertising so I'm reporting it to everyone and will especially be writing to the tourist board .
3out of 5
by A verified traveller

Used to be so nice

Posted 09-May-2016
Contrary to reviews the woman on reception was excellent, chatty, helpful and pleasant. She was proud to tell us our budget room was one of the hotels refurbished rooms. First impressions of the room was that it is a loft conversion and you had to watch your head when getting in and out of bed, but it really isn't a problem. When we lifted the toilet lid however it hadn't been flushed! Contrary to Expedia website the free wifi is only in the lobby not in your room. I called back to reception to complain about the toilet and lack of wifi only for another young lady who was exiting the back office to jump into the conversation I was having with reception. The staff were going to see if we could change rooms but were told by this individual that the hotel was full and there was no point looking. Furthermore appeared to take great delight in informing us that the hotel website clearly stated ground and first floor for free wifi only. This turned out to be correct but an attitude like hers should not be customer facing. Disgusting. Nobody came to look at the toilet that did actually flush but did not remove the "products" unless operated 4 or 5 times. The sink was also very slow to empty. Every hotel has problems and it is not the fact you have a problem but how you deal with it that the customer remembers. We cancelled our table in the restaurant for the evening. We also found out that a bottle of house wine is £13.99 but in the sister hotel around the corner (The Grand) £9.99
3out of 5
by Susan

This traveller left a rating score only Posted 04-May-2016 on Hotels
5out of 5
by Yvonne from Roydon

Very good value

Posted 30-Apr-2016 on Hotels
We were very happy with both room and service. The staff were extremely pleasant and helpful. The meals were also very good.
2out of 5
by A verified traveller

Opulent entrance, sharp exit

Posted 27-Apr-2016 on Hotels
very tired room, long haul to the nearest car park, waited a long time to retrieve my key when I had left and returned to the hotel, hotel fire alarm went off twice around 4am in the morning, WIFI poor, would have been the best in its day, but its had its day, needs some investment, pleased that I booked another hotel for the second night in Scarborough
4out of 5
by A verified traveller

Posted 27-Apr-2016
The hotel was a lovely old building and very well positioned within the centre of Scarborough.
2out of 5
by june from kent

worst hotel

Posted 20-Apr-2016 on Hotels
was the worst hotel I ever stayed in unclean dirty plates dirty rooms staff hovered at 4 in the morning last night food on breakfast area asked 4 times for milk and tea for room in end I ended going down local shop to get my own .no parking had to pay 10 pound a day parking they don't tell u on booking girl on checking in was rude never would stay in hotel again
4out of 5
by Carol from Shotley Bridge

Lovely Old Hotel

Posted 19-Apr-2016 on Hotels
We stayed 2 nights last weekend and found the location very good, breakfast very tasty and plenty of food. Reception were helpful and although the hotel does not have car park they give you a ticket and this reduces the parking by 50%.
2out of 5
by Paul from Leeds

Below average

Posted 14-Apr-2016 on Hotels
There was a kettle and cups in the room but no tea or coffee We asked for some but none arrived. There are two windows in the room but only one had curtains up, there was rubbish under the bed empty plastic bag and tissue. We Could not have bath or shower as the water was not running away the maintenance man came and we were asked to shower in a room at the other side of the hotel We have stayed at this hotel in previous years, this is our 4th and each time we were disappointed but we thought we will give them the benefit of the doubt to see if things had inproved but no joy,That will be our last time at this hotel.