Ratings based on 405 Verified Reviews

3.2 out of 5
59% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4out of 5
for Everyone
by A verified traveller from Leeds

Great location

Posted 17-Dec-2016
Very convenient for town. Great views. Very pleasant staff. Charming old building. Main staircase inside was beautifully decorated for Christmas.
2out of 5
by A verified traveller from Cumbria

we will never stay there again

Posted 13-Dec-2016
Pros: the entertainment was good
Cons: learn them how to serve a nice cooked meal
Location: plenty good shops,lots to do and see
we had to park our car in a private car park in town, this cost us £10.50, the breakfast was almost inedible, grossly over cooked hard eggs bacon sausage, no internet available for the3 days stay, overall a bad experience, they should send their staff to Newcastle airport Britannia for a training session as every thing there is superb .
4out of 5
for Everyone
by A verified traveller from Woking

old charm hotel

Posted 07-Nov-2016
Pros: The exquisite staircase.
Cons: The additional cost to use the swimming pool
Location: Great location right in the centre and five minutes walk from Scarborough railway station
This was a lovely old fashioned hotel with a beautiful sweeping staircase and friendly staff. It is in need of some repair and the reception area was literally squeezed into a tiny corner causing a lot of congestion during check in. They have a swimming pool however use of which is at an additional cost (£4 + £1) which I thought was wrong so didn't use it on principle. The majority of residents were older and I think it is best suited to that clientele but anyone wishing to stay there will be comfortable. Location was good. It lies literally off the main high street and is five minutes walk from the station.
4out of 5
for Everyone
by A verified traveller

An Enjoyable Experience

Posted 21-Oct-2016
Pros: Comfortable clean room and lounge areas. Overall, a good hotel in a good location.
Cons: No complaints at all
Location: Town centre and sea front just a few minutes walk àway but quite a climb down to sea level. There is a lift nearby though so not a problem.
We only stayed one night at the Royal Hotel but wish we had been able to stay longer. The staff were very polite and helpful and our room was lovely and very spacious. Breakfast was very nice with lots of choice. We will certainly stay here again in the future.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Oct-2016 on Hotels
1out of 5
by A verified traveller

Posted 24-Sep-2016 on Hotels
On arrival looked good, opened door to room not so good. Dated furniture tired decor carpet had more waves in it than sea, bathroom o.k. on information it stated room service but room had no phone!! Won't be staying here again.
3out of 5
by A verified traveller from Rosewell, Scotland

a wee break to explore

Posted 20-Sep-2016 on Hotels
tired hotel in areas but all in a good place
3out of 5
by A verified traveller


Posted 20-Sep-2016 on Hotels
The floor in our room 243 sloped that much it felt like we were drunk, and falling out of bed, breakfast was ok , very noisy
3out of 5
by A verified traveller

Nice images shame about reality

Posted 18-Sep-2016 on Hotels
Hotel is tired, staff. Are helpful, room OK, paid for superior. Room so got nice view.. Breakfast not enjoyable. Always. Out of tea coffee. Fruit juices plates. And bowls, plus toaster out the stone age, parking a nightmare, won't be back.
3out of 5
by Frank from eindhoven

algemene indruk ...matig

Posted 29-Aug-2016 on Hotels
hotel aan vernieuwing toe...oude grandeur...personeel was zeer vriendelijk...entertainment was wel gezellig