Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
82% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Essex

Lovely hotel conveniently located

Posted 18-Nov-2016
Beautifully decorated hotel conveniently located for both city centre shopping and entertainment venues and National Railway Museum
4out of 5
by A verified traveller

Posted 15-Nov-2016
Well situated. Lovely breakfast. Room well comfortable if a little small. Staff very helpful
5out of 5
by A verified traveller from San Diego, California

Charming Hotel with Excellent Location

Posted 04-Nov-2016
Cons: Bigger closets and dressers are needed in the rooms
Location: One of the great things about the hotel is that so many of the town's great historical attractions and restaurants are within easy walking distance.
The hotel is a charming old building in a great location that's been recently remodeled. The room I stayed in was very attractive and modern. My only negative comment is that there was only a tine closet and no dresser to place clothing. For a person traveling with lots of clothes and shoes, this would be a big challenge. Perhaps other rooms are different from mine.
5out of 5
by A verified traveller from kent

wonderful stay in the heart of York

Posted 13-Oct-2016
Pros: everything. location great.
Cons: nothing
booked this for my Mum and Dad's golden wedding anniversary present. on top the extra touches I had requested, the hotel made a real fuss of my parents - glass of champagne, congratulatory hamper, chocolate writing on their plates etc. they have come back raving about it, a really memorable experience.
5out of 5
by A verified traveller from Alachua, Florida

Elegant and convenient

Posted 04-Oct-2016
Pros: The decor is beautiful. Their pub, the Chapter House is also elegant.
Cons: A ramp or lift for the few steps up to the lobby would be helpful to travelers with bulky or heavy luggage.
Location: A short walk to everything in York proper. Great shops, restaurants and attractions. The Fairfax House is a well preserved Georgian mansion.
Adjacent to the train station and right outside City walls it is perfect for any traveler without a car. Beautifully appointed. Very comfortable and enjoyable experience.
5out of 5
by A verified traveller from Goathland

Beautiful, sumptuous hotel

Posted 28-Sep-2016
Pros: The position in York and the very grand decor. Excellent for a special occassion.
Cons: Thought it was a little expensive for the room
Location: Everything you will need is at hand.
So well placed for either the Railway Station or York Centre. Disappointed in the size of the room seeing this was a superior double. However it was very clean and the bed was very comfortable.
4out of 5
by A verified traveller from East Sussex

Stunning hotel

Posted 27-Sep-2016
Pros: The design
Cons: Room size and car park size
Location: You can see York Minster from the hotel which is well worth a visit.
Beautiful hotel with stunning interior design. We booked a standard room in the main hotel which was incredibly small for the price, however the room and bathroom design was so lovely we couldn't complain! Try to request a room on the opposite side to the train station as we were right next to it which was very noisy, you could hear trains and announcements very clearly. The breakfast at the hotel was nice but a little on the cold side. The car park was very small considering it is such a large hotel. The location of the hotel is perfect, only a 5 minute walk to all the shops/restaurants in the city.
5out of 5
by A verified traveller

Posted 14-Sep-2016
Wonderful hotel had complimentary upgrade to junior executive suite which was fab. Breakfast was fantastic
5out of 5
by A verified traveller from Sheffield

Amazing hotel with friendly staff

Posted 12-Sep-2016
Wonderful stay in this beautiful hotel. Staff couldn't do enough for us. We will definitely be returning.
5out of 5
by A verified traveller from wallsend

Lovely hotel

Posted 06-Sep-2016 on Ebookers
Been be for to this hotel it was so close to railway great the room was very comfortable