Ratings based on 253 Verified Reviews

4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller from lincolnshire

Fantastic place ,lovely sea views

Posted 22-Mar-2018
The helaina, This place has everything,lovely welcome on arrival,perfect comfortable stylish clean rooms,sea view of north bay Breakfast ,best breakfast ever ,very well presented We have stayed here 3 times and have already booked for next year
5 out of 5
by a verified traveller

Short break in Feb'18

Posted 27-Feb-2018 on Hotels
Loved The Helaina, fabulous breakfast, wonderful people will definitely stay again.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 19-Feb-2018 on Hotels
5 out of 5
Recommended
for Everyone
by a verified traveller from guildford, surrey

lovely hotel close to my friends hotel

Posted 04-Oct-2017
Pros: The cleanliness, the welcome from staff member. It was an attractively decorated hotel with lovely pictures etc
Cons: I would have liked a room with a sea view!
Location: It was a family trip to meet others so we just did our own thing and went to restaurants who could accommodate a fairly large group. Great weather!
Lovely place, kind considerate staff, delicious breakfasts.
5 out of 5
by Angela

Fabulous place to stay

Posted 05-Sep-2017 on Hotels
Stayed here before, great location, friendly staff, lovely room. We will definitely be returning.
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 05-Sep-2017
very friendly and helpful staff and lovely breakfast.
5 out of 5
Recommended
for Everyone
by a verified traveller from carlisle

Nice quiet hotel

Posted 30-Aug-2017
Pros: Friendly staff, good breakfast, and a comfortable bed, the honesty bar was a nice touch for a quick beer, nice views over north bay.
Cons: Can't reallly improve much, parking is street parking, so you are competing with other residents, but it is free if you find a space
Location: Handy for most places, about 20 minutes walk to most things.
Nice hotel, with friendly staff, and lovely views over the north bay, managed to get parked right outside, and didn't use our car again during our stay, plenty of local knowledge of local amenities, and some nice walks around the hotel. Very quiet location and a 15 minute walk into town, Scarborough has improved a lot since we were last there, and the shopping, bars and restaurants a good. We used the local buses and the transport links are good, we went to Whitby for the day, but you can go all over the coast if you fancy a day out. As we booked late the hotel was full, so we got a small en suite room, it had all the facilities, tea and coffee, hairdryer, and TV, and we managed ok during our 3 night stay, but it was a bit cosy, but we enjoyed our stay.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 31-Jul-2017 on Hotels
4 out of 5
by Pat

This traveller left a rating score only Posted 31-Jul-2017 on Hotels
5 out of 5
by Elizabeth

Deluxe sea view room

Posted 20-Jun-2017 on Hotels
Spent an amazing two days in Scarborough enjoying the seaside and the beautiful summer weather. The view from our first floor room was spectacular.