Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from LUDLOW

great hotel great location.

Posted 17-Aug-2015
Pros: the food decor and the location. the room had plenty of varieties of hot beverages to choose from.
Location: the beach is walking distance. the castle is only 5 mins walk as is the town.
this accommodation is very good we couldn't fault it
5 out of 5
Recommended
for Couples
by A verified traveller from Wirral

A very good stay at Helaina Hotel

Posted 06-Aug-2015
We had a very warm welcome to the hotel. The room was very good and clean. The breakfast was first class with a good choice and excellent service.The rooms on the front have a very good view and the rooms at the back have no view. The hotel overall was first class and ideal for couples. Parking was ok and a pass was given to us by the hotel. We enjoyed our stay and would stay again at the Helaina.
4 out of 5
Recommended
for Everyone
by A verified traveller from North Vancouver BC Canada

Good location small room.

Posted 19-Jul-2015
We enjoyed our visit to the Helaina. The only downside was that our room was too small. Only one chair, a problem when there are two of you. Bathroom was very good and the room was very clean and well fitted out. If one was available the rooms at the front were much better, roomier with seats and a great sea view. Libby is a great asset to the hotel and went a long way make our stay pleasurable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nottingham

Beautiful hotel

Posted 13-Jul-2015
Pros: Breakfast! The clean rooms, the location with a beautiful view, super-friendly staff, the honesty bar...
Location: Located at the top of the cliff in Scarborough, offers a fascinating view over the North Bay. The South Bay with lots to do is in walking distance.
We had a lovely stay at the Helaina! Our room was well equipped and clean and so it was easy to feel at home. The staff were really friendly and helpful. We are looking forward to our next trip already.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Overlooking the bay

Posted 17-Jun-2015
Pros: Sense of care and commitment
Cons: Visitors should be aware that some of the rooms are accessed via quite a few stairs
Location: Would strongly recommend including a visit to Scarborough Castle into a local stay.
Charming and helpful staff gave the place a very warm feeling even in the teeth of pretty challenging weather. And then the weather improved too, and the views over the town's north bay came into their own. The hotel's knowledge of local restaurants was very useful and accurate.
5 out of 5
Recommended
for Personal Event
by A verified traveller

A great place to stay

Posted 23-May-2015 on Hotels
All the staff were extremely helpful, answering any questions about the area. The Helaina is well maintained, modern and in a great location for accessing the beach and other points of interest in Scarborough. The breakfasts had a wide range and highly enjoyable. I thought this was a wonderful place to stay.
5 out of 5
Recommended
for Couples
by william from Leicester

The helaina in May

Posted 08-May-2015 on Hotels
Lovely clean comfortable hotel staff are very friendly and helpful would stay here again
4 out of 5
Recommended
for Personal Event
by F.J. from B

Nice room, good and plentiful breakfast

Posted 07-May-2015 on Hotels
goede locatie aan de kust met een 'room with a splendid view'. zeer vriendelijke ontvangst en behulpzaam. Nette, schone kamer, wat aan de krappe kant. Uitstekend ontbeit. Al met al een goed hotel aan de kust
5 out of 5
Recommended
for Couples
by A verified traveller from Ilkeston

Excellent hotel

Posted 02-May-2015
Pros: Everything
Cons: Can't think of anything
Location: Plenty to do in Scarborough. Good shopping centre.
Chose this hotel because of it's TripAdvisor rating. Cannot fault this hotel. Clean and nicely decorated. Pleasant staff and lovely room (Room 4 king bed and sea view) Loads of complimentary teas, coffees etc and an honesty bar for refrigerated drinks. Nice breakfast choice and good free wifi.
5 out of 5
Recommended
for Couples
by Lorraine from Cambridgeshire

Storks

Posted 30-Apr-2015 on Hotels
We had a wonderful stay which was helped by the recommendations that we received from the hotel. We had wonderful views over the North Bay in lovely accommodation