Ratings based on 995 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Best hotel

Posted 26-May-2016
The hotel was beautiful and we were greeted and welcommed straight away by the friendly staff. The room was perfect and very relaxing. Highly recommend this hotel and spa. We will deffinately be returning.
5out of 5
by A verified traveller from derby uk

one night stay for a special birthday celebration

Posted 23-May-2016
Pros: everything we went by train
Cons: a longer stay - but that was our fault runny poached eggs at breakfast instead of firm
Location: easy walking distance of the station and city centre
we chose to stay at the grand as a one night stay for my brothers belated 50th birthday treat - two couples the building looked lovely from the outside and fully lived up to our expectations on the inside there was lots of my favourite colour - purple decor was opulent yet homely we were made to feel special yet at home all the staff were very friendly and knowledgable restaurant food excellent
5out of 5
by A verified traveller from San Jose

Very nice hotel and convenient

Posted 20-May-2016
Pros: Beautiful building. Walking distance to where we wanted to go. Beautiful and huge rooms and bathrooms. Great staff!
Cons: Clearer instructions in description of where to pull in car upon arrival and where the entrance is.
Location: Easy walk to York Minster and Shambles along with lots more shops and restaurants.
There were 5 of us traveling together and accommodations were wonderful for all. Super large rooms. We were not familiar with York so at first not easy to locate entrance until we saw someone pull into what looked like sidewalk. Other than that, the doorman was so helpful and welcoming that helped our frustration. The valet parking was a plus.
5out of 5
by A verified traveller from Sheffield

Day at the races

Posted 15-May-2016
Excellent hotel with helpful friendly staff. Great location.
5out of 5
by A verified traveller

Wonderful hotel

Posted 08-May-2016
Great hotel, walking distance to shops and restaurants.
5out of 5
by A verified traveller from Belper

Lovely hotel

Posted 06-May-2016
Booked this hotel as a birthday treat for my partner. The staff were very helpful and friendly and the room was of a high standard. Everywhere was so clean I can't wait to return .
5out of 5
by A verified traveller

Next to station and amazing hotel

Posted 04-May-2016
It was a fantastic hotel, really nice, very luxurious
4out of 5
by A verified traveller

Beautiful hotel

Posted 21-Apr-2016
Stunning hotel with a wonderful welcome right from the greeting with doormen. The hotel is ideally situated and is magnificent inside. We had an issue with our heating not working which i addressed with the front desk. I was back in the room seconds before maintenance arrived and fixed the problem. We really couldn't have been happier. The rooms are large and beautifully laid out with all the amenities. The only let down is the construction work going on through the week. It started about 9am and could be heard clearly throughout the hotel, our only saving grace was we checked out on Monday morning and so did not have to endure the noise for too long
3out of 5
by A verified traveller from york

very convenient for shops etc

Posted 18-Apr-2016
Pros: The convenience for the train sights & shops
Cons: The breakfast could be improved for £15 per person for a continental it was quite poor. Not everything that was listed was out & things kept running o
Location: The location was great & easy to walk everywhere
We had a lovely stay.....the staff were extremely polite
5out of 5
by A verified traveller from Barnsley

good location

Posted 17-Apr-2016
Pros: Whole experiance
Cons: Food expensive- nice but tiny portions left you hungry
Location: Nice walk on walls although they stop at cliffords tower and no signage to show restart.
Nothing too much trouble, information on local facilities readily given.