Ratings based on 1,057 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Cayman Islands

Posted 19-Jul-2016
All staff very helpful. Given free drink as room not ready for 40 minutes.
5out of 5
by A verified traveller from Surrey

Great location in a beautiful city

Posted 18-Jul-2016
Location: Great location which was easy walking distance of the station and all the sights of York
Staff were extremely helpful with some medical issues during our stay. Nothing was too much trouble.Lovely rooms.
5out of 5
by A verified traveller

Fabulous time.

Posted 13-Jul-2016
Loved this hotel, staff very welcoming, warm and friendly. Great location to all shops bars restaurants. Will definitely return.
5out of 5
by A verified traveller from Woking, Surrey

Great building with NER history, good location

Posted 13-Jul-2016
Pros: The Grand certainly is a grand hotel. Very well appointed with attentive staff. Used the spa which was excellent. Excellent concierge staff to
Location: Great location for the NRM, Minster, river, city centre and city walls. plenty to do, ran out of time
The Grand certainly is a grand hotel. Very well appointed with attentive staff. Used the spa which was excellent. Learnt a lot of Roman and medieval history and spent a lot of time in the Minster
5out of 5
by A verified traveller from Lakewood Ohio USA

Beautiful hotel in york

Posted 09-Jul-2016
From the moment we walked in to The Grand we were pampered by the staff. The hotel is a quick walk from the York train station. The staff took care of our carry on luggage since we arrived early in the day. They also worked with the airline to help us get our missing luggage delivered. The room was beautiful. One of the most comfortable beds ever. The turn down service was great. The tub is luxurious and the rainfall shower was very refreshing. The hotel provided much needed umbrellas for our many walks around York.
5out of 5
by A verified traveller

Great location!

Posted 29-Jun-2016
The hotel is lovely and in a great location. A few minutes walk from train station and a few minutes walk to shops, restaurants and attractions. Room was very good with a huge bathroom. The staff were all excellent - although Allan (porter) was the star!
5out of 5
by A verified traveller from Dubai

Overnight stay in a great hotel

Posted 28-Jun-2016
Pros: Professionalism of the staff, location and charm of the building.
Cons: Nothing
Location: Close to the old city walls and 5 minutes from York Minster
From arriving at the Hotel and being superbly greeted and looked after by Alan at the door (a great character) we enjoyed this Hotel very much. I cannot fault anything. Great friendly and helpful staff, clean and superbly appointed room and excellent breakfast in the morning.
5out of 5
by A verified traveller from Kent

Elegant hotel with great style

Posted 23-Jun-2016
Pros: Good location and facilities. Excellent service by all staff.
Cons: I can't think of anything as it was all so good
Location: Good central position close to city shops and restaurants. Only 5 minutes walk from the station.
Lovely hotel with friendly helpful staff. Nothing too much trouble and they aim to make your stay the best. I will certainly visit the hotel again and have already recommended it to a friend. I was impressed with the extra special touches that had been made to make the stay as enjoyable as possible.
5out of 5
by A verified traveller from Midlands

A Treat....

Posted 21-Jun-2016
....Celebrating my birthday and a baby moon, our last time together before our baby makes an appearance. The Grand Hotel is exactly what we needed, total luxury and relaxation. The staff at the Grand could not do enough for us, from the doormen to the receptionists and all the staff surrounding them, they were so friendly and helpful, their customer service is exceptional. The hotel itself is stunning and our room did not disappoint either...the bathroom was beautiful! We were kindly upgraded to mark our celebrations which really made our stay extra special. Being heavily pregnant, the staff made sure my every need was catered for and always checking we had everything we needed. Such kind and considerate staff, they are a credit to the hotel. The location is great for the city centre...close to the minster and lots of places to eat. We will definitely be staying at The Grand Hotel York again and will recommend to friends and family. Thank you again to all at The Grand, you made our last trip together so memorable.
5out of 5
by A verified traveller from houston texas

5 star without the stuffiness. Concierge excellent

Posted 17-Jun-2016
All the staff make it their business to get to know you so you feel very welcome. Will definitely go back.