Ratings based on 1,138 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from London

Posted 24-Oct-2016
Pros: The spa facilities and treatments were lovely.
Location: Short walk to station and all sight seeing.
Only one criticism, all of the breakfast buffet should be included in b&b not half of it incurring extra charges.
5out of 5
by A verified traveller from Norwich

Perfect break away

Posted 23-Oct-2016
Pros: The room and service by the staff were excellent. Little extras such as the turn down service made the stay feel special.
Cons: The spa area needs a little updating, such as tiles in Jacuzzi but this didn't detract at all. Lovely to have the spa to use and relaxed environment.
5out of 5
by A verified traveller from Seattle

Top Grade Hotel

Posted 11-Oct-2016
Pros: Everything! Staff, room, amenities are fantastic!
Cons: Spa facilities could use a refresh. For a 5* hotel it doesn't match the rest of the facility.
Location: Great location! Close to walking distance of all the top York sites but across the bridge so you don't hear the late night bar noises.
This five star hotel lives up to it's ratings. From the room to the staff everything was fantastic. I've travelled a lot and the helpfulness of the concierge staff cannot be beat – great team of folks! My only nit is the spa facilities are in need of a refresh and they are constructing a new extension so expect a very small amount of construction noise until that completes. I would definitely book this place again.
4out of 5
by A verified traveller from Musselburgh, UK

Lovely hotel in a great location

Posted 09-Oct-2016
Pros: Location, room, staff, amenities.
Cons: Maintenance. Replace the standard chairs with more of a comfortable armchair you can spend the evening sitting it. These were quite hard, not comfy.
Location: In the heart of the city so everything is close by.
The hotel is a few minutes' walk from the station and York Minster. It's a stunning traditional building which has been tastefully decorated. Our standard room was more than adequate in terms of size, comfort and cleanliness. We had a problem with no cold water that, despite being reported twice, they didn't manage to rectify. However we would certainly stay there again and recommend it.
5out of 5
by A verified traveller from Hampshire

proper 5 star welcome

Posted 07-Oct-2016
Pros: quiet, excellent facilities and room excellent and knowledegable staff
Cons: breakfast let it down a bit.
Location: Everything York has to offer, 5 minutes from york Minster,very close to museums and shops.hours drive from Whitby. 15 minutes drive from Castle Howard
excellent hotel , staff very attentive, room faultless very close to the centre
5out of 5
by A verified traveller from Gu34

Absolutely superb

Posted 05-Oct-2016
Pros: Everything. The pool and spa is top knot have. The decor and attention to detail is excellent.
Cons: Absolutely nothing!
Location: So much to see and do in York and most things within walking distance of the hotel. Plenty of history and beautiful architecture. Fascinating
From the moment we arrived the hotel staff couldn't do enough for us. From the valets, reception, room staff, bar and restaurant everyone couldn't have done better. Jordi the concierge was brilliant and his local knowledge second to none. A truly 5 star place with 5 star employees
5out of 5
by A verified traveller

Best stay ever!

Posted 04-Oct-2016
Pros: We were treated like royalty. Exceptional customer service including turn-down service at night.
Cons: Nothing could have been better. It was AWESOME!!!
Location: York is a beautiful city with lots of historical places to visit. The city streets are fun to shop and felt safe at night.
5out of 5
by A verified traveller from Wigan

Excellent hotel, luxury comes as standard

Posted 02-Oct-2016
Booked this hotel as part of a celebration, it did not disappoint. Booked for my mothers birthday and to celebrate my new job. Staff were extremely welcoming and left a birthday card for my mother and two free glasses of champagne. Wayne who was in the front door gave excellent recomandations for trips and places to eat whilst being friendly and welcoming. Was a delight to stay there and look forward to returning!
5out of 5
by A verified traveller from West Sussex

Lovely hotel 5 minutes walk from town centre.

Posted 27-Sep-2016
Pros: Very comfortable lounges, and blissful bed.
Cons: The bath! Very difficult for anyone 5' 3" or under or with any mobility problems.
Location: Very central.
An excellent hotel well worth its 5 stars. The only criticism is that the bath was extremely difficult to get in and out of - very high with a broad strip of marble around the rim.
4out of 5
by A verified traveller from TOKYO


Posted 26-Sep-2016
Pros: 部屋が快適、設備がよい。細やかなホスピタリティ。
Cons: ・チェックイン時の受付の対応が、人によって差がある。14時に到着し、15時チェックインタイムではあるが、先にチェックインの手続きをして部屋の準備ができたら入れてもらえないか頼んだら、手続きも15時までできないと断られた。昨年や他のスタッフは対応してくれたのに。・必要な情報にすぐにアクセスできないHP
Location: 駅から5分程度。観光、ショッピング、飲食店も徒歩圏内。