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Reviews of The Grafton

5 out of 5
The Grafton
1-3 Franklin Mount, Harrogate, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 462 out of 642 reviews" "
Rating 8 - Good. 142 out of 642 reviews" "
Rating 6 - Okay. 29 out of 642 reviews" "
Rating 4 - Poor. 7 out of 642 reviews" "
Rating 2 - Terrible. 2 out of 642 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with partner
The hotel was nice but wasn’t a 5 star property clean and tidy slept well location was good
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Nice to go to a café for breakfast for a change. Clean comfortable and convenient. I will use the hotel again.
Stayed 1 night in Mar 2024

10/10 Excellent

JOANNE

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Paul, Ross on Wye

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Grafton is a pleasant and well appointed Guest House, convenient for the centre of Harrogate. We found it inconvenient because there was no "in house" breakfast, and our room, though spotlessly clean, was up four sets of stairs in a garret with not even room for one armchair. My wife and I are semi-disabled and struggled with the place. To be fair, I booked in a hurry through Expedia because of a family crisis, and had I booked direct I would probably have checked these things before going for it, but I didn't notice either on Expedia or on the Grafton's own website specific information about disabled access. If I missed it, I apologise to the management but we have been under some stress. We saw no-one apart from a lady checking us in, and a cleaner who spoke no English. No sign of the owners at all over two days. But for many people this would be a decent place to stay, and is certainly good value for money.
Stayed 2 nights in Feb 2024

8/10 Good

Tracey

Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Amenities, property conditions & facilities
Very clean check in no bother even though we were early short walk to centre Turkish baths worth the visit all good 👍 😊
Stayed 2 nights in Feb 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at The Grafton. The property was very modern looking, clean and comfortable. The staff were very friendly and welcoming, the room was lovely and clean, with bottles of water, tea/coffee making facilities. The bathroom had plenty of towels and a nice selection of toiletries. The location was only a short walk from the centre of town and parking was also really easy, the staff provided us with a disc to put in my car where I parked just outside the hotel. I would definitely recommend anyone looking for a nice, quiet stay in Harrogate to stay at The Grafton.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is lovely and clean and very well presented especially for the money paid. We felt the mattress on the bed was very hard but again this is only a personal opinion. Would certainly visit again.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great find in Harrogate close to everything and very comfortable rooms with free parking
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023

10/10 Excellent

NICOLA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely guest house! Had a very warm welcome from Mark the owner! He was most helpful and accommodating, helping with luggage and booking a taxi! The room was very cosy and warm and had a lot of lovely extras - which was a nice touch! Parking was good outside! Lounge also cosy! Would recommend a stay here!
Stayed 1 night in Dec 2023

10/10 Excellent

Grace, Worksop

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, lovely hosts, room amenities were fabulous as someone who doesn't really do hot water, it was lovely to have water and orange juice. Fantastic stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Janette

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning to The Grafton as we couldn't fault the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel very clean and area very quiet! Very close to town and helpful advice from gentleman who met us when we arrived at the hotel, how to get to town and lots of places to eat. Enjoyed our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Elaine

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Elspeth

Stayed 2 nights in Nov 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent two nights in one of the large rooms. Bed was really comfortable and room was spotless.

8/10 Good

D J

Liked: Cleanliness, property conditions & facilities
Room cleaning is a bit mystifying....
Nice quiet spot on the edge of town but convenient for everything!! Can't work out the logic around the daily cleaning of the room....the cleaners didn't come three times and the daily chess game around the bed cushions was a bit annoying!! Why put them on the bed for the first day then remove them to a plastic bag on top of the wardrobe for the rest of the time?? Also, there needs to be non-slip mat in the bottom of the bath - its lethal when its wet...
Stayed 9 nights in Oct 2023
Response from Mark on 17 Oct 2023
Thank you for your review.We are pleased to hear you enjoyed your overall stay.Maybe there was a misunderstanding, housekeeping confirmed on some of the days you requested the room not to be serviced. Sorry if this was the case, rooms are always serviced daily, unless guests request otherwise. We consider cushions are not really needed after first day, so put them away so they don't get dirty. Non-slip bath/shower mats are available on request.

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay clean and easy walking distance from town
Stayed 2 nights in Oct 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, and Convenient
Very friendly welcome at reception. Room is a reasonable size, comfortable bed. Exceptionally clean. We hadn't realized that there are no eating facilities and breakfast had to be found elsewhere; there is an agreement with a nearby hotel to provide breakfast for an extra charge. Parking permits are provided, but space can be limited in the evening. Easy walk to the city centre.
Stayed 3 nights in Oct 2023

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet with a wonderfully comfortable bed
Stayed 2 nights in Oct 2023

8/10 Good

neil

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and comfortable, no food or bar experience
Very quiet hotel, in fact so quiet hardly saw anybody else. However the rooms above had creaky floors. Getting round the bed was tight. The room was well apponted and the bed comfortable. I think the bathroom could have been smaller and given more bedroom space. The location was good and a short walk into town for breakfasts and meals.
Stayed 4 nights in Sep 2023

8/10 Good

Natalie

Travelled with partner
Liked: Amenities, property conditions & facilities
Great hotel if you just want a hotel room for the night in easy walking distance into town. Immaculate rooms providing all facilities required.
Stayed 1 night in Sep 2023

8/10 Good

Alexis

Stayed 1 night in Sep 2023

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
Nice property and good location for Harrogate shopping etc. However, for the price, with no breakfast included, we found there were better options in the same area.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

peter

Great night in Harrogate
Lovely clean and comfortable room and bed. Lady at reception very friendly and helpful. Hotel in a lovely area with a short walk to the town centre. Will definitely stop in the Grafton again.
Stayed 1 night in Aug 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
A fantastic place to stay. Large room with a very comfortable Super king bed Walk in shower and the bedroom and bathroom super clean. Brilliant location for walking to the town centre and ample on street parking. Stayed in the Crown Plaza the night before and only found the Grafton because there were no rooms available for a second nights stay. Grafton wins hands down.
Stayed 1 night in Aug 2023

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Martin, Sandown

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We had a great long weekend.
Stayed 4 nights in Aug 2023

8/10 Good

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The Grafton is very clean and in a very quiet location, but it’s very basic for what you pay. It’s basically just a bedroom, no food a bar that isn’t manned and only open 6-10 and was shut on the Saturday night. The bedroom was lovely and our bed was very comfy but unfortunately the review ends there! I don’t think it’s worth the money and unfortunately I wouldn’t recommend it to friends and family.
Stayed 2 nights in Aug 2023

8/10 Good

Paul Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent central hotel. Everything you need. Parking permits included.
Stayed 1 night in Aug 2023

10/10 Excellent

Amar

Stayed 1 night in Aug 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Spacious room, spotlessly clean, handy location
Stayed 1 night in Aug 2023

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Marie Celeste! We were checked-in by one of the cleaners and after that we saw no one, not even when we left - just a hand written note saying thanks for your stay. We were out and in several times over the two days and still saw no one. Very nicely appointed but would be better if it offered breakfast and a bit of human interaction!
Stayed 2 nights in Aug 2023

8/10 Good

Gursharanpal

Stayed 1 night in Aug 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay
Worth upgrading to a spacious superior room. Had touched of luxury. Quiet enough overnight to leave a window open. Easy walk into town centre. Missed having breakfast on site, but knew that before booking so we had made plans.
Stayed 1 night in Jul 2023

6/10 Okay

Sara

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Convenient Harrogate Gust House
Stayed 4 nights in Jul 2023

10/10 Excellent

Karen, Penrith

Business traveller
A great base for exploring Harrogate and working , lovely hosts
Stayed 1 night in Jul 2023

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Really loved this hotel. Staff went the extra mile to make it the perfect stay. Well done to all
Stayed 1 night in Jul 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel about 10 min walk into the centre of Harrogate. Clean and comfortable
Stayed 1 night in Jul 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Property conditions & facilities
Pleasant host, nice clean quiet room in quiet neighbourhood. Stayed only one night so didn’t utilise the facilities. Parking ticket was supplied for the street outside - no hassle at all. A few minutes from town centre - easy walk.
Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023