Executive Double Room, 1 King Bed, Accessible, Ensuite | Iron/ironing board, free WiFi
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Reviews of Scarborough Travel and Holiday Lodge

3 out of 5
Scarborough Travel and Holiday Lodge
33, Valley Road, Scarborough, England

Reviews

7.4

Good

Rating 10 - Excellent. 45 out of 213 reviews" "
Rating 8 - Good. 93 out of 213 reviews" "
Rating 6 - Okay. 52 out of 213 reviews" "
Rating 4 - Poor. 17 out of 213 reviews" "
Rating 2 - Terrible. 6 out of 213 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Phil

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The room which we were allocated was absolutely nothing like the photographs on the website which was very disappointing. The room was very small & the hangers were very dusty.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
February 2020 Two night stay
We really enjoyed our stay. Staff were very friendly, approachable and couldn’t do enough for us. Acted on our requests swiftly and without issue. Breakfast was good but would like a bit more choice of continental items. We stopped in superior rooms and they were excellent. Would definitely stay again. Good location. Free parking on site but limited spaces. Thank you To all staff for our lovely stay and making us feel welcome.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant. Although the young lady who was working on Saturday stole a dough nut off my son. Haha
Stayed 2 nights in Jan 2020

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Alan

Stayed 1 night in Dec 2019

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel in good location with free parking. Friendly helpful staff. Breakfast value for money. Will definitely be looking to stay here again should we return to Scarborough.
Stayed 2 nights in Nov 2019

8/10 Good

glenys

Liked: Cleanliness, staff & service, room comfort
Homely but too far out.
confusing because we thought it was part of the travel lodge chain. but it is a private b&b.they have afew in Scarborough so we actually went to the wrong one.so that cost us 2 taxi fayres. It was on valley road and no buses went past the hotel. so was a bit too far out if you haven't got transport. The room was much smaller than the web site.and the shower we didn't attempt for the same reason. The breakfast was very good although i did ask for soya milk but non was available.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking, great price and location, 10 min walk to Scarborough seafront Friendly staff Excellent breakfast
Stayed 1 night in Nov 2019

6/10 Okay

Viv

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Nicolas

Liked: Room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay with welcoming staff.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok.....
The room was clean and comfortable but there was a lot of noise just from other guests moving around, thin walls and creaky floors! The menu in the "bistro" was in the process of being changed apparently, so was very limited; breakfast was good though. The bistro area itself was very bright and not really very comfortable, in my opinion. Wi-fi was non existent anywhere in the building. The staff were pleasant which stopped the stay being a let down. The hotel is well placed but just seems to be missing something.
Stayed 1 night in Jan 2019

2/10 Terrible

ian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Last minute trip to see family
Well it was clean but they didn't make the room up after first night tiny room weird shower car park is a joke I got blocked completely and was fobbed off by reception staff saying the car blocking me in the owner was out then he appeared at a bedroom window clearly telling lies he insulted my wife By sayingt I will watch you out It would have not matter who stood there is was blocked in rude unhelpfull will not be staying again look elsewhere there's better for same money.
Stayed 2 nights in Jan 2019

8/10 Good

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Staff were very friendly and helpful, and our rooms had recently been refurbished and were clean, comfortable and well equipped.
Stayed 1 night in Oct 2018

8/10 Good

Liam

Liked: Staff & service, room comfort
Nice Hotel
An OK Hotel, dated in places. Photos need updating on sites, definitely out of date. The staff were very friendly and helpful, great bar and breakfast was lovely!
Stayed 1 night in Oct 2018

8/10 Good

Mr Keith

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2018

8/10 Good

Louise

Liked: Cleanliness, staff & service, room comfort
Lovely Staff
The staff were so lovely and helpful, so glad we stayed here. The room was decor was a bit dated and the shower cubicle could do to be replaced but the room was very clean. Breakfast was fantastic and it's served until 10am. The hotel offers an 11.30 checkout on a Sunday which was a nice thing to find out.
Stayed 1 night in Sep 2018
Response from HelenD on 8 Oct 2018
We really appreciate your positive feedback about our Hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call or visit us. Kind Regards

8/10 Good

DUNCAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

linzi

Ok
Quite a walk to centre and room was nothing like the picture you show we were in a separate building where the outside door key fit your room key which means all the rooms have the same key wouldn’t stay again
Stayed 1 night in Jul 2018
Response from paula on 26 Aug 2018
Dear linzi, Thank you for posting a review. I’m sorry to hear that your stay was not up to expectation. We are looking into your comments and take all feedback extremely seriously. I can assure you however, that even though our rooms keys are generic with regards to opening the front door, none of the keys can open other bedroom doors, so I am sorry that you thought that all keys fitted all locks. Kind Regards

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
pictures online are of recently refurbished rooms
Rooms shabby out dated furniture with plastic cubicle showers , a couple were being given a refund when we were checking in and the lady told me the room was dirty and smelt horrible. the pictures online look really nice, but we were told it was pictures from two rooms which have just been refurbished
Stayed 1 night in Aug 2018
Response from Helen Dean on 12 Aug 2018
Dear Sir/Madam, Thank you for posting a review. I’m sorry to hear that your stay was not up to expectation. We are looking into your comments and take all feedback extremely seriously. We do hope to welcome you again in the future, Kind Regards

6/10 Okay

MEL, LEEDS

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy
The hotel room was small but practical. You could hear noise all around you from other guests, which meant I did not get much sleep.
Stayed 1 night in Jun 2018
Response from Reception on 5 Jul 2018
Hello Mel, thank you for the review. We are glad you found the room clean and tidy but very sorry that it was a bit small for you. perhaps next time you would like to stay with us we could put you in a bigger room, Kind regards

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed are little break away Room was lovely, very clean and comfortable, Staff very friendly and helpful. Breakfast you had a wide choice of cooked and continental
Stayed 4 nights in Jun 2018
Response from Helen Dean on 3 Jul 2018
We really appreciate your positive feedback about our Hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call or visit us. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet and comfortable hotel and room with very pleasing decor.
Stayed 1 night in Jun 2018
Response from Reception on 9 Jun 2018
Hello and thank you for writing a review. We are glad you had a good stay Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room is so tiny apart from this everything is okay
Stayed 1 night in Jun 2018
Response from Reception on 9 Jun 2018
Hello, thank you for choosing our hotel, we apologise that the room was on the small side for you. Unfortunately these are standard size rooms, but glad that everything else was sufficient Kind regards

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
All good!
Stayed 1 night in May 2018
Response from Reception on 4 Jun 2018
Hello, thank you for your review. Hope to see you again soon Kind regards

6/10 Okay

Tee, Darlington

Liked: Cleanliness, staff & service
Booked for a double room but got a rather small twin, had to squeeze my way around the second bed to get to the kettle. The bathroom was extremeley hot with no ventilation. The bed was very comfortable but the pillows were a bit hard. The lighting in the room was rubbish, no good for putting makeup on.
Stayed 1 night in May 2018
Response from Reception on 4 Jun 2018
Hello Tee, I do apologise that you didn't have a good stay with us. We do pride ourselves on making sure all guests have a comfortable stay, had we known of the issues we could have rectified those problems or moved you to another room. I hope this hasn't deterred you from staying with us again Kind regards

10/10 Excellent

Roy, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities
If your looking for a decent clean hotel that’s perfectly adequate for the night with good parking on site and just a 10 min walk to the seafront book this hotel you won’t be dissapointed
Stayed 1 night in May 2018
Response from Reception on 2 Jun 2018
Thank you for choosing out hotel and for recommending us, We do hope you come stay with us again soon Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, close to all locations
Stayed 1 night in May 2018
Response from Reception on 2 Jun 2018
Hello and thank you for your review Kind regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Fab breakfast
One night visit. Great breakfast. Slightly disappointed with room. All a bit cramped, shower a squeeze. Hotel was not busy with it being Sunday to Monday. We have stayed before and the hotel has better rooms. Staff polite and helpful. Great location.
Stayed 1 night in May 2018
Response from Reception on 28 May 2018
Hello, thank you for your review. We strive to ensure all guests have a great stay, had we known of the disappointments with the room we could have moved you to a different one. Hope this doesn't deter you from staying again Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Reception on 28 May 2018
Thank you for choosing our hotel, hope you had a great stay and please do come stay again Kind regards

8/10 Good

Carol, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant 2day stay staff very helpful nice clean room would definitely stay again
Stayed 2 nights in May 2018
Response from Reception on 17 May 2018
Hello, thank you for writing a review. We are very glad you enjoyed your stay and hopefully will see you again soon Kind regards

8/10 Good

Claire, East Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel 10min walk to beach
Nice hotel, lovely comfy beds, good breakfast. Clean.
Stayed 2 nights in May 2018
Response from Reception on 11 May 2018
Hello and thank you for your comments, glad you had a good stay and enjoyed the fresh breakfast. Do come and see is again soon Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Reception on 11 May 2018
Hello thank you for your review, please do come and stay with us again Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice freindly hotel. Close to amenities.lovley breakfast
Stayed 1 night in May 2018
Response from Cheryl on 9 May 2018
Hello, Thank you for your review, glad you enjoyed your stay and hope to see you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most pleasant stay, good location, great breakfast and considerate staff.
Stayed 1 night in Apr 2018
Response from Cheryl on 2 May 2018
Hello, thank you for your review. We are very glad you had a good stay with us, hope to see you again sometime Kind regards Reception

10/10 Excellent

Sally, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We had a great 4 nights staying at this hotel. It is in great location close enough to walk to town and the beach. The staff where all really lovely and very welcoming and always went the extra mile. The room was also decorated really nicely and had everything we needed. It is also well worth paying for the breakfast it is amazing !! We would defiantly stay here every time we go to Scarborough.
Stayed 4 nights in Apr 2018
Response from Cheryl on 2 May 2018
Hello, Thank you for your review. We are very happy that you had such a good stay with us and the lovely breakfast we offer as well as the staff being friendly and accommodating. We would be glad to accommodate you at any chance you have Kind regards Reception

8/10 Good

Jilly, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely refurbished room
Good clean hotel with friendly staff and excellent breakfast. Although our room had just been refurbished there were just a few things needed like a hook behind bathroom door, a shelf in wardrobe and would have liked a couple of drinking glasses for water during night. A glass for tooth brushes also. The shower was super but no where to put toiletries so had to bend to floor for these. Not a complaint as such just a comment. We enjoyed our stay.
Stayed 2 nights in Apr 2018
Response from Cheryl on 2 May 2018
Hello, thank you for your review. We are happy you had a good stay with us, thank you for the suggestions for the new rooms which we will take into consideration. Kind regards Reception

8/10 Good

Di, Shipley

Liked: Staff & service, room comfort
Rooms are a bit dated unless you upgrade, en-suite was very small. Friendly staff, good value for money.
Stayed 2 nights in Apr 2018
Response from Reception on 11 May 2018
Hello and thank you for your review, apologies if the room wasn't to your standard. We are currently upgrading our rooms but it is a long process, we do hope you visit us again to see the improvements Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Number 16 3rd - 7th April
Room clean and airy. Bed extremely comfortable and so I slept very well. Service very welcoming and friendly. Breakfast was excellent. I would certainly stay again. Fantastic value for money.
Response from Cheryl on 2 May 2018
Hello, thank you for your review. We would be happy to have you stay with us again if you wish to. Kind regards Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Everything was very good had all we needed would stay here again
Stayed 1 night in Mar 2018
Response from Cheryl on 2 May 2018
Hello, thank you for your review. Glad you had a good stay and hope to see you again Kind regards Reception

4/10 Poor

Josephine

Disliked: Property conditions & facilities, room comfort
Disappointing
Very disappointing. We thought we were booking at a Travelodge Hotel due to the similarity of the name. We arrived at the local Travelodge only to find that we were at completely the wrong hotel, and we then had to walk a long way uphill in the rain trying to find the right place. The member of staff on reception was polite and friendly, but after that everything went downhill. The bedroom door was stiff and difficult to open, and the bedroom was freezing. On a cold, wet day, this was not we were expecting. I had to turn the radiator on myself and even then it was lukewarm. The thin curtains barely met, and the bathroom was cold and basic. The towel was poor quality, threadbare and scratchy. The television was tiny and so high up on the wall that it was practically hanging from the ceiling.
Response from Reception on 11 May 2018
Hello Josephine, thank you for your review. I apologise that this hotel was not the hotel you originally thought you had booked. Had we been aware of the disappointment you had with the room we could have offered you a different room and fixed the problems very easily. We do hope you give us the opportunity to redeem ourselves and show you this is a great place to stay Kind regards

6/10 Okay

trish

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Response from Reception on 11 May 2018
Hello and thank you for your comments, please do come and see us again soon Kind regards

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Really nice hotel good location and free car parking
Stayed 2 nights in Mar 2018
Response from Cheryl on 3 May 2018
Hello, thank you for your comments, hope to see you again soon Kind regards Reception

8/10 Good

Nicky, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean friendly hotel close to town
This is our second time of staying here, there were 4 of us staying in 2 rooms (2 couples), we love it here. The rooms are quite small but come with en-suite and are clean and fresh, we asked for rooms together when booking and we got this. The breakfast set us up for the day 10/10 for that. Its great to be able to park on site and about a 15 min stroll to the beach and town. You can sometimes hear the other guests in there rooms but thats not the hotels fault as the walls were solid in our room its just other inconsiderate guests. At the end of the day if you want 5* pay for 5*. We love scarborough in march and will be back again to visit Scarborough travel and holiday lodge. Thank you for a great few days
Stayed 2 nights in Mar 2018
Response from Cheryl on 2 May 2018
Hello, thank you for your review. We are glad you had a very good stay with us once again, we are very happy to accommodate for guests requests where possible. Hope to see you again Kind regards Reception

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
I planned a weekend in Scarborough for my daughter to do the sea life centre, museum and alpamare swimming baths, booked into the Scarborough travel and holiday lodge and was happy with what we got, clean comfortable room, friendly staff and a nice breakfast before we left... I have no complaints and would stay there again if I was going to stay over in Scarborough
Stayed 1 night in Feb 2018

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018