Ratings based on 273 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Very Poor

Posted 08-Jul-2016
Cons: New duty manager. New policys.
The duty manager was rude and his behaviour was appalling. Due to unforeseen circumstances we were unable to make he first night. They cancelled the rest of the booking leaving me to find other emergency accommodation. Was a regular hotel guest until today, will not be using them again.
4out of 5
by A verified traveller from Weston Super Mare

No internet

Posted 12-May-2016
Pros: Location, Facilities, easy car parking, Italian restaurant and mainly very friendly staff
Cons: Breakfast waitress
Location: 30 minutes from Middlesbrough, just off A1, ideal spot to break up a journey from Southern England to Scotland's East Coast
Not hotel's fault. Road repairs on A1 had dug up BT cable so no internet for our stay and very poor EE phone reception Staff were excellent and would also have got a 5 star apart from couldn't care less breakfast waitress who got us gluten free bread but said you can only use it in contaminated toaster that gluten bread was used in. Did not have time to use excellent hotel leisure facilities including pool and gym. Plenty of free car parking and Easy to find just off the A1 but room was extremely quiet you would not know you were 200 metres away from A1. excellent Italian Restaurant where staff knew about being Gluten intolerant
3out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Apr-2016 on Hotels
4out of 5
by Tae woo from Changwon,Korea

The hotel is old. But the service was good with st

Posted 26-Apr-2016 on Hotels
The hotel is old. But the service was good with staffs.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Apr-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Apr-2016 on Hotels
4out of 5
by James M.

Very good stay thank you.

Posted 19-Apr-2016 on Ebookers
The rooms were nice & good value for the price but the staff made the stay, they could not have been more helpful & friendly
5out of 5
by A verified traveller from essex

Very comfortable accommodation

Posted 18-Apr-2016
Pros: cleanliness, quality of food, friendliness of staff
Location: will be easier to find when all roadworks are completed
Friendly reception and comfortable overnight stay. Will not hesitate to stay there again.
5out of 5
by A verified traveller

Posted 18-Apr-2016
Very comfy and friendly staff also the food is great
5out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Apr-2016 on Hotels