Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Very nice hotel

Posted 22-Jul-2015
Good hotel and quite comfortable. Rooms and ensuite bathrooms are a good size. Convenient location to the motorway with quite access to Lake District and Yorkshire area.
3 out of 5
Recommended
for Everyone
by A verified traveller

1 night stopover

Posted 17-Jun-2015
Pros: Convenient location, modern decor, spacious bar and dining area, comfortable, clean, ensuite accommodation.Friendly, efficient staff and manager.
Cons: Check that lighting/fans etc. are all working daily and fix as necessary.
Location: Ideally located for breaking long journey from southeast to Northumberland/ Scotland.
Our experience was mostly good, the room clean and comfortable,however we had asked for a quiet room on arrival, which we did not get . Two lights were not working,neither was the bathroom extractor fan,but we did not know this until we retired for the night. The staff and service was friendly and efficient,we enjoyed a well cooked and presented evening meal in pleasant surroundings. Breakfast was equally good with ample choices. When we were asked about our stay,the staff and manager were very considerate and concerned to put things right. We felt that we were listened to and very fairly compensated for the problems we had had. We would definitely recommend and use this hotel again.
5 out of 5
Recommended
for Getaway With Friends
by steve from Cheshire

Elegant hotel

Posted 25-May-2015 on Hotels
Great hotel and comfortable stay. The staff were good and breakfast was lovely. Rooms quiet and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton

Great hotel, can't ask for more.

Posted 23-May-2015
Stayed for one night on business, great location. Friendly staff and good food. The rooms were clean and comfortable
2 out of 5
by A verified traveller from Manchester

Rude staff and too noisy

Posted 11-May-2015
The staff were rude and unwelcoming, the hotel had a party and didn't care about the guests who had to endure the noise level. The breakfast was cheap food and not worth the price
5 out of 5
Recommended
for Couples
by KEITH from London

Very impressive

Posted 11-May-2015 on Hotels
What a find .Looks really impressive from the moment we stepped into reception.Warm welcome ,very friendly .First class room .Delicious ,varied breakfast .Faultless ,will return again and would recommend to anyone .
1 out of 5
Recommended
for Business Travellers
by muitulai from Welling, Kent

Bad Service

Posted 11-May-2015 on Hotels
When I arrived to check in. I was allocated a room that has not been cleaned from a previous visit. When I complained the attendant offered me a room designed for a disable individual. That sums it up. Very dissatisfied with their service. I will definitely not be staying at any Holiday Inn in the future.
4 out of 5
Recommended
for Business Travellers
by Stuart from Brighouse

Midweek Newcastle area

Posted 30-Apr-2015 on Hotels
Good midweek stay.
4 out of 5
Recommended
for Personal Event
by Julie from Shipley

excellent hotel but choose room location carefully

Posted 22-Apr-2015 on Hotels
Avoid room 127 or any others overlooking flat roof as the constant hum of some kind of vent/extraction fan means little sleep. Excellent hotel otherwise. (Id requested a quiet room on booking) i was assured on check out they could have changed my room but i wasn't aware of the noise until i was all unpacked, had got into bed, lights out and switched air conditioning noise off. shame because the beds are to die for. So comfy. Leisure club is immaculate, steam room heavenly. Just check on timings for childrens' swimming lessons that take place there if you want a peaceful swim. I passed the time in the lovely quiet gym until the pool was quiet.
5 out of 5
Recommended
for Getaway With Friends
by Joy from Sheffield

Excellent all round

Posted 21-Apr-2015 on Hotels
Not really too bothered about location as we had plans but it was situated perfectly for the plans we had straight off A1 perfect.