Ratings based on 1,464 Verified Reviews

4.5 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Lynchburg, VA

Staff make the difference.

Posted 18-Jul-2017
Pros: Staff was friendly, funny and helpful.
Cons: Room was damp and quite small.
Location: Nearby to National Railroad Museum and close short walk to York Minister.
Good location. OK facilities. Great, friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Limited space for unpacked clothing

Posted 02-Jul-2017
York was a great experience the hotel is ideally located to train station and attractions.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jun-2017
Great location, clean and comfortable!! Breakfast was awesome!
5 out of 5
Recommended
for Everyone
by A verified traveller from Guildford

Great central location.

Posted 23-Jun-2017
Friendly staff - helpful and service with a smile!
3 out of 5
Recommended
for Everyone
by A verified traveller from wales

Good hotel close to york centre,but expensive .

Posted 05-Jun-2017
Pros: Location
Cons: Room only option at a reduced price so you could have a stress free quality breakfast just up the road.
Booked this hotel based on it's location and inclusive breakfast even though it was dearer than other well known hotel groups.breakfast was very dissappointing,had to wait ages for a table then join in a massive free for all battle to get any food or drinks.breakfast was so stressfull we ended up walking 5 mins up the road to wetherspoons(the punchbowl) for our breakfast!what a difference -excellent full english breakfast and unlimited tea/coffee,plenty of free tables and quick service.i would recomend anyone staying at our hotel to go just up the road to wetherspoons for breakfast,perhaps the hotel management should try it to see how breakfast should be done!
5 out of 5
Recommended
for Everyone
by A verified traveller from tynemouth

Close to train station & York center

Posted 04-Jun-2017
Great hotel spotless great staff and good choice of drinks and foods A++++++
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Excellent hotel close to city centre

Posted 04-Jun-2017
Pros: Location was excellent. Staff were friendly and welcoming. Comfortable and clean room.
Location: Close to the railway station, York Minster, Micklegate Bar, the Shambles.
The location of this hotel was excellent, within a 5 min walk from the railway station and within a 10-15 min walk to city centre and all the tourist attractions. The room was clean and comfortable and quiet. Reception was friendly and welcoming upon check-in. Breakfast included a large variety of options. I highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from D

Close to city centre.

Posted 03-Jun-2017
Pleased with the quality of this hotel, excellent breakfast included, nothing too much trouble for the staff. Down side parking in NCP expensive, even with discount and a fridge in room would have been useful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Preston

Nice hotel in the city centre.

Posted 03-Jun-2017
Arrived and greeted by friendly staff. Very quick and easy check-in. Room was lovely; very clean, modern and comfortable. Walked into the city, only took 5 minutes, so great location. Spoilt for choice with excellent restaurants. Beautiful scenery. Lots to do. We returned to the hotel and had a drink in the bar, which was nice. Only issue that night was that the bed was too hard for us and only as we checked out were we told we could have asked for a mattress topper; nowhere in the room is this stated. Excellent self-service breakfast, something for everyone. Would recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Excellent location

Posted 22-May-2017
5 mins walk from rail station and City Centre so excellent location for seeing sights of York. No car needed, our was garaged for the whole stay, using nearby NCP car park which is expensive but 40% discount for hotel guests. Staff lovely. Hotel clean and efficiently run. Mattresses very firm.