Ratings based on 740 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
73% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Toronto Ont

Pretty

Posted 20-Nov-2016
Nice entrance, room was nice, although not a close as I would have liked to downtown. About 30 min walk and driving was frustrating because it was so busy and lights change to quickly and stay red for a very long time.
4out of 5
by A verified traveller from US

Accommodating

Posted 13-Nov-2016
Pros: It was in a very good location and easy to get to.
Cons: We stayed during the first of November and the room was very cold, water was about lukewarm for taking baths/showers but all in all nice. I would suggest adding a better heater to the room/bathroom
Location: We did not do much right in the area but did enjoy walking from the hotel down the street to food and shopping one day. The hotel was close enough to
4out of 5
by A verified traveller from London

Lovely new rooms

Posted 24-Oct-2016
Pros: The room was lovely.
Cons: The friendliness of the receptionist.
Location: A nice stroll into the city centre...approx a mile. Quiet location. Lots to do in York. Beautiful City.
Hotel with a mix of styles and features We had a superior double room and it was out at the back of the hotel. Brand new stylish and relaxing room. However if you are looking for room service they don't provide this to the outside rooms. Domestic staff very friendly however the receptionist was not welcoming or friendly on arrival or departure. Could perhaps engage in some customer service training! Breakfast was pleasant enough self service, no choice of eggs and no bacon or mushrooms though and no vegetarian option mentioned. Would recommend as it is so much cheaper than the city hotels and is only a short walk into the city centre.
4out of 5
by A verified traveller from Manchester

Very convenient location with free parking.

Posted 23-Oct-2016
Pros: Location was good
Cons: In middle of refurb in the part we stayed in, but very cheap price so fine.
Good value for money. Refurb taking place, so sure it'll all look great soon. 10 min walk from centre of York.
3out of 5
by A verified traveller

Posted 20-Oct-2016
The cleaning of room is fair. The hot water in the old tower is small.
3out of 5
by A verified traveller

Good location but less than expected for price

Posted 17-Oct-2016
Pros: Location
Cons: Shoot the cat
Location: 10 min walk to town centre
Great location as it's just a few minutes walk from the town centre. No noise from the traffic , mattress comfortable ...But very basic, floorboards creak as people walk past your door, breakfast expensive so eat near a local cafe ..walls paper thin as you can hear a lot going on in the rooms next door. It was OK for 1 night but over priced for what it was
3out of 5
by A verified traveller from South Dakota, USA

Average hotel, decent location

Posted 17-Aug-2016
Pros: Hot water, friendly staff, reasonable price
My family of 5 only spent 1 night at this hotel. It was what you would expect from a hotel. Staff was friendly and food was the normal breakfast we had been eating everywhere else in England. Beds were not very comfortable but the rooms were clean. The hotel is a 10 minute walk to downtown. York is a BEAUTIFUL place and I wish we could have spent more time there.
3out of 5
by Ruth

This traveller left a rating score only Posted 10-Aug-2016 on Hotels
5out of 5
by Russell from Tipton

Quality

Posted 02-Aug-2016 on Hotels
It was great hotel was perfect
1out of 5
by Helen

Worst I've stayed in for a long time. AVOID.

Posted 01-Aug-2016 on Hotels
This one of the worst hotels that I have every stayed in. The room was dank and dirty. There was mildew in the bathroom. The decor was cheap, tired and worn. None of the furniture matched. The fabric on the one seat in the room was ripped. The furniture was old and chipped. There were stains on the old frayed carpets and the base of the beds. Instead of a double it had two singles pushed together with making sheet over it. The problem was that the springs in one of the beds were broken, leaving it creaky and lumpy. There was a terribly whining high pitched noise all night that messed with my tinnitus, giving me a disoriented feeling. I had a terrible night's sleep. At £110 per night it was an utter rip off. There was insufficient parking so we were directed to park on another street. I HATED this awful hotel. Do yourself a favour and pay the same for a travelodge or premier inn - it will give you a better room, closer to town for less money.