Ratings based on 728 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
72% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 20-Oct-2016
The cleaning of room is fair. The hot water in the old tower is small.
3out of 5
by A verified traveller

Good location but less than expected for price

Posted 17-Oct-2016
Pros: Location
Cons: Shoot the cat
Location: 10 min walk to town centre
Great location as it's just a few minutes walk from the town centre. No noise from the traffic , mattress comfortable ...But very basic, floorboards creak as people walk past your door, breakfast expensive so eat near a local cafe ..walls paper thin as you can hear a lot going on in the rooms next door. It was OK for 1 night but over priced for what it was
3out of 5
by A verified traveller from South Dakota, USA

Average hotel, decent location

Posted 17-Aug-2016
Pros: Hot water, friendly staff, reasonable price
My family of 5 only spent 1 night at this hotel. It was what you would expect from a hotel. Staff was friendly and food was the normal breakfast we had been eating everywhere else in England. Beds were not very comfortable but the rooms were clean. The hotel is a 10 minute walk to downtown. York is a BEAUTIFUL place and I wish we could have spent more time there.
4out of 5
by Michael from Hong Kong

Weekend in York

Posted 19-Jul-2016 on Hotels
Parking space was an issue had to park 2 blocks away
1out of 5
by A verified traveller

Posted 17-Jul-2016 on Hotels
관광중심지와 멀고, 주위에 편의시설이 없고, 낡고, 깨끗하지 않고, 불친절하다. 화장실 또한 오래돼서 굉장히 불편하다. 다시는 이용하고 싶지 않다.
1out of 5
by A verified traveller

Posted 14-Jul-2016
The room was not clean.. chairs and other stuff was so old. Bed and pillows are bad odour :(. Glass doors from bathroom were not working : Water was clogging in there.. terrible experience. Though free WIFI had good speed.
4out of 5
by Carole from Scottish Borders

Elm bank by the knavesmite

Posted 11-Jul-2016 on Hotels
We chose hotel for race meeting. We loved the friendliness of the staff and the new amenities of the accommodation. There is still a bit to be done on the refurbishment however please don't strip away the obvious history of the building as it is beautiful. We hope to visit again and will recommend to our friends and family
2out of 5
by A verified traveller from gateshead

Ok for quick stop

Posted 07-Jul-2016
Pros: Staff were nice.
Cons: Pillows and shower.
Location: Near racecourse so easily accessible for city centre. Moving house so no time for sightseeing.
Very limited car parking. Receptionists very nice. Hotel dated furniture peeling, stained but clean carpet, window had condensation between double glazing. Pillows really inadequate (might as well just put a pillowcase down as no support and thin I asked for thicker ones but was told this was the only type they had and extras unavailable) Shower very disappointing, difficult to change to shower from bath fill (very stiff) and then water either too hot or cool. Force of shower not good.
1out of 5
by Lee from Durham

Terrible if your in the old rooms

Posted 30-Jun-2016 on Hotels
What a terrible hotel, the rooms in the main building are more than tired, torn carpets, chipped and bubbled furniture, old and saggy mattress... what a let down. The bathroom was from the 70s and stunk of bleech it smelled like a bottle of Domestos which I am sure was to cover a bad room smell. We booked 4 rooms for some friends of ours for an event at the race course and 1 of the 4 got transferred to their new courtyard rooms which where on the opposite scale. Nice LED TV, brand new everything and very very pleasant indeed ! If you are considering on stopping here ensure you call and make sure your in one of the new rooms...
5out of 5
by Kathryn from Tyne & Wear

Hotel did what it said on the tin.

Posted 22-Jun-2016 on Hotels
I have not answered the above two questions as they did not apply. WiFi was free for half and hour £3 thereafter for 24 hours. Not much in the surrounding area, (McDonalds and a garage), however, the garage was handy for re-fuelling prior to journey home.