Ratings based on 719 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
72% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from South Dakota, USA

Average hotel, decent location

Posted 17-Aug-2016
Pros: Hot water, friendly staff, reasonable price
My family of 5 only spent 1 night at this hotel. It was what you would expect from a hotel. Staff was friendly and food was the normal breakfast we had been eating everywhere else in England. Beds were not very comfortable but the rooms were clean. The hotel is a 10 minute walk to downtown. York is a BEAUTIFUL place and I wish we could have spent more time there.
1out of 5
by A verified traveller

Posted 14-Jul-2016
The room was not clean.. chairs and other stuff was so old. Bed and pillows are bad odour :(. Glass doors from bathroom were not working : Water was clogging in there.. terrible experience. Though free WIFI had good speed.
2out of 5
by A verified traveller from gateshead

Ok for quick stop

Posted 07-Jul-2016
Pros: Staff were nice.
Cons: Pillows and shower.
Location: Near racecourse so easily accessible for city centre. Moving house so no time for sightseeing.
Very limited car parking. Receptionists very nice. Hotel dated furniture peeling, stained but clean carpet, window had condensation between double glazing. Pillows really inadequate (might as well just put a pillowcase down as no support and thin I asked for thicker ones but was told this was the only type they had and extras unavailable) Shower very disappointing, difficult to change to shower from bath fill (very stiff) and then water either too hot or cool. Force of shower not good.
2out of 5
by A verified traveller

Good location. Uncomfortable matresses.

Posted 21-Jun-2016
Pros: Location
Cons: Replace old carpet, fix or replace water heater sistem. Replace matresses and pilows.
Location: Close to the centre with a 20 minutes walking distance
Good location with walking distance to York centre. Bad matresses and old installations. Problem with water heater and had to go to a different building across the road to take a shower. For this we have free breakfast.
4out of 5
by A verified traveller

Posted 18-Jun-2016
Location: It was a 5 - 10 minute walk to the city centre, and all attractions were close by
Nice Hotel, parking was a bit limited, but once parked we didn't move the car until we booked out
3out of 5
by A verified traveller

Posted 07-Jun-2016
Really close to the city. Easy walk. The room was large. Parking was a bit tricky however since you can walk to the city not a big problem. The bed materess was a bit uncomfortable however over all the hotel was fine.
3out of 5
by A verified traveller from Nottingham

Nice hotel, could be improved easily

Posted 02-Jun-2016
Pros: Good position for a stay - not where I'd stay again though.
Cons: Rates for individual rooms, rooms décor, WIFI connection was poor, no lift or room service in the lodge, only 'facility' was TV & hair-dryer...
Location: York city centre is 10-15 minutes walk, the racecourse the other direction. Loads to do in York!
The hotel is well within walking distance of York's city centre, and looks impressive from the outside, but the 'lodge' where we stayed is not the main hotel, and needs to be seriously upgraded in its look and feel. The bed wasn't hugely comfortable and the facilities were barely noticeable. Annoyingly the most though was that the couple who we went with, and paid the same amount as, had a much bigger, slightly more modern and better set out room - and the staff's response... the luck of the draw. In the hotel itself the staff were reasonably OK, we didn't ask for anything - but I wasn't impressed to find they'd debited by bank twice - apparently it's in the small print - but it would have been nice to be told as I'm stood in front of you. The city of York is 100% worth a visit, but stay at the Elmbank when there are so many others to choose from, I don't think so.
1out of 5
by david from Coventry

Poor standard

Posted 24-May-2016 on Hotels
Technically it wasn't a stay as I refused to stop there. If you are away for work and just need a bed for the night that is cheap for the area then this hotel is fine. If you're taking your partner away for the weekend then this hotel is in an awful state. I stop in lots of hotels and have never previously walked away from one.
5out of 5
by A verified traveller from nottingham


Posted 09-May-2016
Booked this hotel as a last minute weekend treat. Staff were lovely place was great and clean. Room was huge. Very oldie worldie but it was so lovely. Highly recommended.
5out of 5
by john from Crook, Co. Durham

Posted 19-Apr-2016 on Hotels
Staff very helpful, clean basic room, quiet stay, food delicious, good walk into city centre.