Ratings based on 723 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
72% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from South Dakota, USA

Average hotel, decent location

Posted 17-Aug-2016
Pros: Hot water, friendly staff, reasonable price
My family of 5 only spent 1 night at this hotel. It was what you would expect from a hotel. Staff was friendly and food was the normal breakfast we had been eating everywhere else in England. Beds were not very comfortable but the rooms were clean. The hotel is a 10 minute walk to downtown. York is a BEAUTIFUL place and I wish we could have spent more time there.
1out of 5
by A verified traveller

Posted 14-Jul-2016
The room was not clean.. chairs and other stuff was so old. Bed and pillows are bad odour :(. Glass doors from bathroom were not working : Water was clogging in there.. terrible experience. Though free WIFI had good speed.
2out of 5
by A verified traveller from gateshead

Ok for quick stop

Posted 07-Jul-2016
Pros: Staff were nice.
Cons: Pillows and shower.
Location: Near racecourse so easily accessible for city centre. Moving house so no time for sightseeing.
Very limited car parking. Receptionists very nice. Hotel dated furniture peeling, stained but clean carpet, window had condensation between double glazing. Pillows really inadequate (might as well just put a pillowcase down as no support and thin I asked for thicker ones but was told this was the only type they had and extras unavailable) Shower very disappointing, difficult to change to shower from bath fill (very stiff) and then water either too hot or cool. Force of shower not good.
1out of 5
by Lee from Durham

Terrible if your in the old rooms

Posted 30-Jun-2016 on Hotels
What a terrible hotel, the rooms in the main building are more than tired, torn carpets, chipped and bubbled furniture, old and saggy mattress... what a let down. The bathroom was from the 70s and stunk of bleech it smelled like a bottle of Domestos which I am sure was to cover a bad room smell. We booked 4 rooms for some friends of ours for an event at the race course and 1 of the 4 got transferred to their new courtyard rooms which where on the opposite scale. Nice LED TV, brand new everything and very very pleasant indeed ! If you are considering on stopping here ensure you call and make sure your in one of the new rooms...
5out of 5
by Kathryn from Tyne & Wear

Hotel did what it said on the tin.

Posted 22-Jun-2016 on Hotels
I have not answered the above two questions as they did not apply. WiFi was free for half and hour £3 thereafter for 24 hours. Not much in the surrounding area, (McDonalds and a garage), however, the garage was handy for re-fuelling prior to journey home.
2out of 5
by A verified traveller

Good location. Uncomfortable matresses.

Posted 21-Jun-2016
Pros: Location
Cons: Replace old carpet, fix or replace water heater sistem. Replace matresses and pilows.
Location: Close to the centre with a 20 minutes walking distance
Good location with walking distance to York centre. Bad matresses and old installations. Problem with water heater and had to go to a different building across the road to take a shower. For this we have free breakfast.
1out of 5
by mo from Manchester

needs work

Posted 19-Jun-2016 on Hotels
damp smell throughout hotel, work was in progress, stayed in better quality places for half the price.
4out of 5
by A verified traveller

Posted 18-Jun-2016
Location: It was a 5 - 10 minute walk to the city centre, and all attractions were close by
Nice Hotel, parking was a bit limited, but once parked we didn't move the car until we booked out
3out of 5
by David from NOTTINGHAM


Posted 13-Jun-2016 on Hotels
Great place to base yourself if you are planning to see York and to travel further afield. Parking is a bit restricted though. Very friendly staff.
3out of 5
by A verified traveller

Posted 07-Jun-2016
Really close to the city. Easy walk. The room was large. Parking was a bit tricky however since you can walk to the city not a big problem. The bed materess was a bit uncomfortable however over all the hotel was fine.