Nice hotel, could be improved easily
The hotel is well within walking distance of York's city centre, and looks impressive from the outside, but the 'lodge' where we stayed is not the main hotel, and needs to be seriously upgraded in its look and feel. The bed wasn't hugely comfortable and the facilities were barely noticeable. Annoyingly the most though was that the couple who we went with, and paid the same amount as, had a much bigger, slightly more modern and better set out room - and the staff's response... the luck of the draw. In the hotel itself the staff were reasonably OK, we didn't ask for anything - but I wasn't impressed to find they'd debited by bank twice - apparently it's in the small print - but it would have been nice to be told as I'm stood in front of you. The city of York is 100% worth a visit, but stay at the Elmbank when there are so many others to choose from, I don't think so.