Ratings based on 535 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
84% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Nice grand old hotel.

Posted 24-Aug-2015
Pros: Dining available on site. Bus stop to town nearby. Peace and quiet.
Cons: Water pressure in shower.
Location: 15 min walk into town, lots of things to do in York.
Comfortable, quiet and beautiful architecture. Staff were very helpful. Enjoyed the warmth of the gas fire in the large drawing room of the hotel when we came in from a wet rainy day. Lovely leather couches to sit on.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bucks

Pleasant hotel not far from York.

Posted 24-Aug-2015
Pros: Loved the decor in the Lounge and on the staircase
Cons: Bathroom could do with ventilation.
Location: Easy walk to all York City attractions
Very pleasant hotel and staff so friendly. Ideally situated for York City Centre and the race course should you be there at that time.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to main entrance to York - Micklegate Bar.

Posted 22-Aug-2015
Convenient for walking to York centre, Railway Station etc. Quiet. Rather short on parking space. 'Full English Breakfast' did not offer fried eggs or that Northern staple, Black Pudding. Some standard items not present in room, e.g. box of tissues, folding stand for holding suitcase at desk level for ease f access to contents. Wash basin in bathroom drained very slowly, even after reporting it to reception.
5 out of 5
Recommended
for Everyone
by A verified traveller from hudds

Stylish hotel

Posted 18-Aug-2015
Pros: Staff brilliant.
Location: Close to centre about 10 Min walk.
Excellent hotel, reminds me why you need to avoid chain hotels and stay in one of a kind places like this.
2 out of 5
by A verified traveller from cleveland

Don't go there

Posted 18-Aug-2015
Pros: The shower room was ok
Cons: The windows , curtains, furniture, needs a headboard . The outlook from room 230 !!
Location: 10 minute walk into the city
The worst hotel I have ever stayed in . The place is outdated shabby and in need of major refurbishment!! The TV on the wall was lopsided . The curtains were filthy and all threads hanging from the bottom . No headboard. The list is endless
4 out of 5
Recommended
for Couples
by A verified traveller

Amazing decoration bar and lounge.

Posted 17-Aug-2015
Pros: Unusual decor and downstairs rooms.
Location: Good walking access to York city centre - 25 mins.
Friendly and welcoming staff. Amazing decor in downstairs public rooms. Bedroom clean and comfortable. Welcome fires on cold rainy August evening.
1 out of 5
by A verified traveller from London

Avoid this hotel.

Posted 08-Aug-2015
Pros: Free wi fi
Cons: The whole place needs refurbishing and updating
Location: Close to the centre of York with all its historical sights
This supposed to be a 3 star hotel but the annexe I was put in is more like a student hostel. It was scruffy and dirty with chipped paint and cheap doors. The so called double room was tiny with basic, dated, cheap furniture, an uncomfortable bed, pillows that seemed to be stuffed with straw, curtains that didn't keep out the light and a cracked sink in the equally small bathroom. There was no way to ventilate the room as the only window that could open seemed to be stuck and would anyway have provided easy access to the room as it was on the ground floor at the back. My advice is do not go it is not worth the money.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Aug-2015
We stayed 6 days at the hotel. We were very happy with the hotel. We didnt have any meals at the hotel so cannot give any opinion on this.
4 out of 5
Recommended
for Everyone
by A verified traveller

Quiet hotel close to Royal Mile

Posted 04-Aug-2015
The best thing about this hotel was the breakfast, everything from fresh berries to haggis. The room was very small and the ensuite rather spartan and Edinburgh is so fascinating we only used the room to sleep. There isn't a lift and when the staff saw we were seniors they moved us to the first floor.
3 out of 5
by A verified traveller from bellevue Wa USA

Posted 02-Aug-2015
It was adequate and clean for the rate charged but extremely old and in need of upgrade. wifi is free but very spoty and often did not work.