Ratings based on 795 Verified Reviews

2.9 out of 5
50% of guests recommend
3.2 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3out of 5
for Everyone
by A verified traveller from lancashire

Affordable stay in very Grand Hotel

Posted 16-Jan-2017
Pros: The antiquity and decor of the building, 150 years old this year. The hotel is prominent from a distance.
Cons: Measures should be in place to stop guests discarding rubbish over the balcony onto grassed area at front of hotel.
Location: Location excellent with beach and shops nearby.
Lovely building and very grand as hotel name suggests, rooms are a little dated but comfortable. Dogs allowed which allows us to come on short breaks. We upgraded our rooms to sea view and were not disappointed. The rooms were spacious and views spectacular.
3out of 5
by A verified traveller from Retford


Posted 10-Jan-2017
Pros: Clean white sheets and towels don't let dogs into the hotel
Cons: New carpets
Location: Good location but trouble finding a near by parking spot
Flood outside the main door due to a leaking pipe ran out of bitter on the Sunday night l am not a dog lover but a lot of guests had dogs with them in the hotel
5out of 5
for Everyone
by A verified traveller from sussex

Lovely location

Posted 09-Jan-2017
Pros: location
Cons: all good
Location: seafront walks, local park, harbour, castle
I had a budget room with a dog and we were both made to feel welcome. Parking a pain, but i was able to park for 24hrs for £10 with NCP Hotel and staff very friendly and comfortable in this wonderful old seaside town.
3out of 5
by A verified traveller

Britannia Grand Hotel

Posted 09-Jan-2017
The Britannia Grand Hotel, it has seen better days. To be fair, all I wanted was a bed and a roof for the night as I was passing through Scarborough, and I got a reservation here last minute, and pretty cheap, via the internet. I wasn't after luxury and could live with the peeling wallpaper in the room. But, I did choose this place over others as it listed free wi-fi was available in the room. It wasn't. At best, intermittent wi-fi was available in the foyer. I was hoping to do a bit of work that evening, but couldn't due to this issue.
5out of 5
for Everyone
by A verified traveller

Beautiful old hotel

Posted 09-Jan-2017
Little tatty round the edges but at 150 years old, survived 2 wars and costal weather battering it's doing ok, it all adds to the character, staff were pleasant and helpful and breakfast was hot and delicious! Had a wonderful weekend there!
3out of 5
by A verified traveller from Liverpool

You get what you pay for!!!!

Posted 07-Jan-2017
Pros: The Breakfast and entertainment was really good. We did not have any other meals as we spent most of the day out and about.
Cons: The room we stayed in was in need or a good painting. (Painting weekends might be a good feature for the hotel!!)
Location: Scarborough is a lovely place, and you cant beat seaside Fish and Chips. Lots of places to see and drive to.
Hotel is very close to the town centre which is good, but the room we stayed in (425) was disappointing. The room was in need of a good coat of paint, and the shower was running hot then cold. But we were only in the room for a few hours a day, as we spent most of the time out and about. The room we had is not on the Gallery on the main web page, otherwise we would not have chosen that hotel. The entertainment is really good, the singers and dancers put on a really good show and entertaining. If we had to go back to this hotel, I would defiantly call them first and ask for a better room.
5out of 5
for Everyone
by A verified traveller from loughborough

Miss sold room by Expedia

Posted 01-Jan-2017
We arrived to check in & had to queue for 30 mins, that wasn't too bad but Expedia sold us a room with a sea view which we didn't get, we then had to queue again for 40 mins to complain. Apparently Expedia do this a lot but fortunately the hotel receptionist was lovely & managed to get us a room with a sea view, they say Expedia do this a lot which is a bit naughty!!
2out of 5
by A verified traveller from thirsk

hotel needs better management

Posted 20-Dec-2016
Pros: good location
Cons: mostly, staff that know there jobs better,better heating in reception lobby, jacusie bath that works.clean windows so that we could see the sea.
Location: location good ,
we checked in, to be told a virus was affecting some clients so we were offered a room that hadn`t been used for a while, so fortunately we were able to gain early check in. we needed to book a taxi, the girl on reception called a taxi firm and proceeded to tell them details that we hadn`t given her i e, wrong day / wrong time / wrong destination / etc. ok she finally got it right, i then asked for to organize someone furnish our room with towels for 2 people, by checking out the following day we never recieved any.we shared one bath towel, very dissapointed,
2out of 5
by A verified traveller from North west

The Grand it is definitely not

Posted 12-Dec-2016
Pros: The building itself is impressive. There was no disturbance from other guests and the bed was comfortable
Cons: Everything....
Location: Seafront is beautiful at night with all the Christmas lights...shopping is reasonable.
Staff were reasonably helpful but make sure you put a do not disturb on the door as the cleaning staff just walked in as I had just got out of the shower which wasn't too clean. We were in -2 sub basement so no phone connection and I had to keep going up to ground floor to receive voicemails and emails so not recommended for a business trip. The air conditioning banged and tapped all night as well as cooing pigeons so not restful. The green fire light glowed all night too so we ended up having to cap it with a wine bottle top and a towel to dull the light. The carpets are dirty and it generally needed a good lick of paint and a deep clean. It's a shame...it could be magnificent if the owner spent a bit of money on it!!
3out of 5
for Everyone
by A verified traveller from leeds

Hotel next to beach

Posted 19-Nov-2016
Nice hotel but needs updating we found a lot of cobwebs on light's ceilings the cleanliness really needs looking at