Ratings based on 688 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
73% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from scarborough uk

Good location

Posted 03-Feb-2016
The whole of Scarborough is run down and the hotel as well needs an up date
3 out of 5
by A verified traveller from Huddersfield

Beautiful exterior but shabby inside

Posted 03-Feb-2016
Pros: The staff helped by moving us to a more suitable room.
Cons: The interior needs serious work, some of the other guests were extremely rude to us for no reason and we weren't offered any help with bags.
We've stayed in many hotels and have never felt quite as unwelcome as in this one. Firstly, the hotel looks beautiful from the outside; the exterior certainly deserves the name 'grand'. However, the interior is dated, shabby and quite uninviting. The staff were patronising and unapologetic when I had to pay twice for a parking permit because, despite admittedly being my fault, they hadn't explained that the permit should be carefully scratched because scratching the wrong date would invalidate it and be non-refundable. Anyone wishing to park outside this hotel, please be aware of this because it was a costly mistake. I'd booked to stay here to work from my laptop while my husband was working nearby but unfortunately the WiFi is only accessible in public areas - much too noisy for working - and the basement room I was put in had absolutely no phone signal - a deal-breaker because I was expecting several important phone calls. One of the staff found a new room for me, fortunately a much nicer one this time with basic phone signal. The new room had a beautiful view of the sea and was generally comfortable apart from the constant banging from the window being blown against its ill-fitting frame. Overall, our experience was mediocre: the interior was extremely dated and we didn't feel welcome but we did appreciate the staff moving us to a better room on account of there being no signal at all in the original room. Business travellers, this is probably not a hotel for you.
5 out of 5
Recommended
for Couples
by A verified traveller from Salzburg

Mein Lieblingshotel!

Posted 22-Nov-2015
Obwohl etwas in die Jahre gekommen ist das mein absolutes Lieblingshotel! Waren schon öfter dort und werden sicher wieder kommen um das besondere Flair dieses Hotels zu genießen. Although it is old this is my favorite hotel! We have stayed there several times and I'm sure we will be back to enjoy the special atmosphere of this place.
4 out of 5
Recommended
for Everyone
by A verified traveller from durham

Nice hotel

Posted 11-Nov-2015
Pros: Very close to all amenities and it had character
Cons: Earlier entertainment slot too much bingo
Location: It's very close to town centre and the beach ideally situated
Only stayed one night bnb n food was excellent room was very clean n comfortable will defiantly go back
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 08-Nov-2015 on Hotels
Really enjoyable and great value for money. I had a great view from my room too.
5 out of 5
Recommended
for Couples
by katie L from Huddersfield

Good stay but not as clean as it could have been

Posted 04-Nov-2015 on Hotels
We had a getaway together for Halloween, the hotel staff were ace but it does need a refurbishment in the larger dining room, we had woodlice all over the curtains next to our table & our room needed the surfaces whiping down, it could have been cleaner. We would stay again, but I will be taking my own cleaning fluid with me next time.
3 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 03-Nov-2015 on Hotels
3 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 01-Nov-2015 on Hotels
4 out of 5
Recommended
for Couples
by Roger from Gävle

Posted 30-Oct-2015 on Hotels
Ett helt fantastisk hotell och område
2 out of 5
Recommended
for Business Travellers
by Karin

This traveller left a rating score only Posted 26-Oct-2015 on Hotels