This is an old inn that has been extended considerably and is now a complete rabbit warren, with no elevator. Our room was the last available when booked, and turned out to be on the 3rd floor up a particularly steep staircase for the last floor - not suitable for everybody. Room was okay, and fire exits well designed (just as well 'cos there was a false alarm at 4.00 in the morning....) It is well located in the middle of Richmond, and the staff and food were very good.