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Reviews of DoubleTree by Hilton York

4 out of 5
DoubleTree by Hilton York
St Maurices Road, York, England

Reviews

8.0

Very good

Rating 10 - Excellent. 382 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Fahad

Travelled with partner
Disliked: Property conditions & facilities
The air conditioning was not working the room was pathetic multiple lights were not working. It was struggle to sleep at night as it was so hot. Need to call room service multiple times as they never responded. Literally it was a struggle to live there.
Stayed 2 nights in Apr 2024
Response from Doubletree by Hilton York on 13 Apr 2024
Dear Fahad,I was sorry to hear of issues you have experienced during your stay . Please could advise us of which room you were staying in ? Please accept our sincere apologies.Kind RegardsManagement Team at the Doubletree by Hilton York

8/10 Good

DENISE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient for the centre of york and the tourist attractions. The room was nice and the bed was very comfortable. Everything is there, a bar, restaurant, coffee area. The staff were nice and helpful. We had a nice stay.
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton York on 7 Apr 2024
Thank you Denise We will make sure that your feedback is shared with whole team.We look forward to welcoming you back Kind RegardsDoubletree Hilton York

4/10 Poor

Robert

Travelled with partner, Travelled with group
Disliked: Staff & service
Room was very small for a double room, the room was very tired and not very clean. Breakfast was poor, waiting for food to be replenished, one of the waitresses was very rude and not to the standard required in this hotel. Stayed at this hotel quite alot however will need to improve for us to come back.
Stayed 1 night in Mar 2024
Response from Reservations on 19 Mar 2024
Thank you for sharing your feedback, this gives us the opportunity to improve our service. We hope to see you again soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Room was quiet so got great sleep whilst there. Nice bar and restaurant. The staff were very helpful every time we needed something. Would definitely recommend staying here
Stayed 3 nights in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you for your wonderful review, we're very glad that you enjoyed your visit to York. See you again soon!

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities
Restaurant was very poor, only one menu running when I booked the a la carte menu and no wine list, wine was also no cold when served
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
We're sorry that we did not manage to meet your expectations. Thank you for your honest feedback, we'll do better next time!

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for short stay close to town. Great king single beds in a twin room. Was travelling with my elderly mother so would always like to see a handrail in all showers.
Stayed 1 night in Mar 2024
Response from Jade on 9 Mar 2024
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Good for being close to York centre, but hotel is very tired looking could do with a major uplift especially windows all wooden and very damp causing mold when closed
Stayed 3 nights in Mar 2024
Response from Jade on 9 Mar 2024
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

6/10 Okay

Andrew

Liked: Cleanliness
Rooms off car park not safe for female clients alone. Needs more Car Park Facilities. Staff need to know layout better as initially gave wrong directions to room.
Stayed 1 night in Mar 2024
Response from Jade on 9 Mar 2024
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

8/10 Good

Alexander, LONDON

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff went above and beyond. The property itself was a bit dated and in need of a lick of paint. But our room (Family 2 room) was spacious and well designed just a bit in need of some love. Overall would stay again and, again, the staff are really the highlight
Stayed 1 night in Mar 2024
Response from Jade on 9 Mar 2024
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

6/10 Okay

Joe

Liked: Staff & service, property conditions & facilities
Average, value good considering location
Stayed 2 nights in Feb 2024
Response from Jade on 9 Mar 2024
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness
They had a problem with laundry and we had no bath towels the entire time.
Stayed 4 nights in Feb 2024
Response from Jade on 9 Mar 2024
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

4/10 Poor

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was clean and had everything we needed. We had originally booked a room with two twins but it was unavailable so we were given two double rooms next to each other which was nice, since we’re young friends travelling together. However our room was so far away that the WIFI didn’t work. We were only there for one night, so we didn’t complain. Would have bothered us if we were staying longer. We weren’t driving, but noticed that the parking there is very limited, and even our cab driver struggled to be able to get in and out of the lot. Location was very central, and we were able to walk to everything we wanted to see. Staff were wonderful and they had great recommendations on things to see.
Stayed 1 night in Feb 2024
Response from Jade on 13 Feb 2024
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 Good

Marie

Travelled with partner
Nice hotel lovely bar and plenty of places to sit and relax room was fine comfortable bed and very clean.
Stayed 2 nights in Feb 2024
Response from Jade on 8 Feb 2024
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 Excellent

Violet

Travelled with family
Liked: Staff & service, property conditions & facilities
Comfy, cozy, and an excellent restaurant, with delicious food right in the facility. Amazing English breakfast and old York is right across the street and the wall. Tons of shopping restaurants, you name it everything is right there.
Stayed 6 nights in Jan 2024
Response from Jade on 8 Feb 2024
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy staying at Double Tree York. The staff are always welcoming and friendly, rooms comfortable and clean, you can’t go wrong
Stayed 1 night in Jan 2024
Response from Jade on 8 Feb 2024
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Brilliant friendly welcome
When we arrived at the hotel, early, I went in and spoke to the lady on reception, Hazel, she was fantastic. Friendly and so helpful. I asked if it was ok to park in the car park and pay for the parking straight away. She checked and said our rooms were ready if we would like to check in early. Hazel was so helpful. Our room was clean and comfortable, but one thing, it was so dark with no lights at the dressing table area. I could not believe there is no light at the bottom half of the room. Not a major issue, but if the hotel would like to look into it, room 226, the lighting, especially at this time of year is an issue.
Stayed 1 night in Jan 2024
Response from Jade on 8 Feb 2024
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

10/10 Excellent

Angela, North Vancouver

Stayed 2 nights in Jan 2024
Response from Jade on 8 Feb 2024
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Jade on 12 Jan 2024
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jade on 7 Jan 2024
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

6/10 Okay

Taniya

Liked: Staff & service
Disliked: Property conditions & facilities
All that glitters is not gold
Also, while I’m on sayings, you get what you pay for. Friendly efficient staff in the superficially glitzy hotel entrance. However, beyond the foyer the shabbiness starts to appear, revealing flaws not apparent In the marketing photography. The bedroom stank oppressively of cheap, overly-fragrant cleaning materials. Communal areas beyond the foyer were decidedly shabby in appearance. Bathroom lights, toilet roll holders were not working or falling off. The shower gel was empty. And the gym equipment was not as shown in the web site photograph (no rowing machine and only one of each piece of equipment there was). All small things, but all combining to take the sheen of what we thought was going to be a really lovely hotel. On the plus side - great location, good value and friendly staff. So all in all recommended - just don’t expect what you see in marketing photographs.
Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec 2023
Hi Taniya,Thank you for your review.We're expecting a refurb of some of our rooms and public areas in the very near future. I really hope that you'll be able to see the improvements made the next time you stay.Best wishes

10/10 Excellent

Petrina

Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec 2023
thank you for your review

8/10 Good

Jutika, Watertown

Liked: Staff & service, property conditions & facilities
Great location, nice staff.
Stayed 1 night in Dec 2023
Response from Guest Services on 28 Dec 2023
Hi Jutika, Thank you for your kind words. Best wishes,

10/10 Excellent

Hena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jade on 26 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nights stay
We always enjoy the hotel clean and comfortable great location and pleasant
Stayed 1 night in Dec 2023
Response from Jade on 26 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 Good

allen

Incompetent
Problem at reception. My booking couldn't be found. Gave booking number. Still a problem. Then all of a sudden it turned up. Went to my room and it hadn't been cleaned. I have never met such incompetence in a chain hotel. Breakfast next morning. No record of my booking. 'They always get it wrong at reception.' I was informed. Hmm...
Stayed 1 night in Dec 2023
Response from Jade on 26 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel just on the edge of the city centre, with friendly helpful staff. Perfect for a visit to this beautiful city.
Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

6/10 Okay

Deb

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average
The hotel was nice but felt for the money it wasn’t particularly special. The staff were polite but not overly friendly. The breakfast was fine. There was no soap or shower gel in the dispensers, which was poor. I can’t really complain about anything but nothing to shout about either. Sorry 😕
Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jade on 24 Dec 2023
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

6/10 Okay

Reg

Travelled with group
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 Excellent

Kenneth

Travelled with partner
Liked: Amenities
The staff were very friendly and attentive. The room was very nice and warm.
Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really not the best value for money and it feels like they’re trying to squeeze service and facilities to the bare minimum to make as much money as possible!! I won’t hurry back. I’ve stayed in other places in York for much lower rates and much better quality and there are so many places to choose from if rather find somewhere better than Double Tree Hilton
Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

6/10 Okay

Verified traveller

Very average
There seemed to be a lot of confusion when we arrived, booking eventually located we were given our key cards. I had to ask for directions to our room, after several loops of the first floor we went back downstairs to be told our room was actually outside. Room was small and run down. Marks on the carpet and walls, heater/air con not working so a small heater provided. Gave a very average impression of the hotel, definitely wouldn’t go back for the price
Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

4/10 Poor

Joanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

2/10 Terrible

JAMIE

Stayed 2 nights in Dec 2023
Response from Jade on 24 Dec 2023
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jade on 24 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jade on 24 Dec 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager

2/10 Terrible

Kirsty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jade on 24 Dec 2023
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service
Small room on two floors. Bathroom on the bottom and bedroom on top floor. Narrow staircase. No place to put bags. Not worth £250 per night.
Stayed 2 nights in Nov 2023
Response from Jade on 24 Dec 2023
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

10/10 Excellent

Delveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services on 21 Nov 2023
Thank you for your kind score

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One nighter
Very nice hotel got a free upgrade on the room but the parking a bit steeply priced but handier than a local cp
Stayed 1 night in Nov 2023
Response from Guest Services on 21 Nov 2023
Hi Stephen, Thank you for taking the time to leave a review

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
It was conveniently situated for the castle walls and everything inside of them
Stayed 2 nights in Nov 2023
Response from Guest Services on 21 Nov 2023
Thank you David for your kind words

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on 21 Nov 2023
Thank you Janet for your lovely score.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, room comfort
Christmas shopping experience
Christmas shopping in York, we found we were on the doorstep of great shops and lovely reataurants. On areival staff were very accommodating and we got a parking space right outside the door (limited availability but public parking less than 100 metres away). Rooms were large and comfortable. Breakfast was brilliant, really good range and plenty of food which was regularly replenished by the hard working kitchen staff. Overall delighted and will be returning for our annual Christams shop next year to this great hotel.
Stayed 2 nights in Nov 2023
Response from Guest Services on 12 Nov 2023
Hi Tim,Thank you for your lovely review. Make sure you visit us towards the end of the month next year so you can see the wonderful York Christmas Market!Best wishes,Jake

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Love the area the hotel is located. 2min walk to the Minster. Awful carpark with hardly any room so you have to pay for the local car park, which costs a fortune if staying a few days. Our room was on the 1st floor and the corridor was very busy footfall and we could hear ever step which woke us during the night and early mornings. I appreciate it is a older building but the rooms need shound proofing. Our toilet bowl also leaked which we had to use and exta towel to mop up each each time and the shower ran hot/cold. Staff are polite and the breakfast is reasonable.
Stayed 2 nights in Nov 2023
Response from Guest Services on 12 Nov 2023
Hi Helen,Thank you for taking the time to share your feedback. I'm sorry you weren't able to find a space in our very limited car park - we do suffer from having only 16 parking spaces. The MonkBar carpark is only a minute's walk away, however.We are very glad that you enjoyed your breakfast.Best Wishes, Jake

10/10 Excellent

Alp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Services on 31 Oct 2023
Thanks Alp for your review!

6/10 Okay

Nicola Jane

Liked: Cleanliness, staff & service
Lovely building but very squeaky floorboards above our room. Parking expensive on site. Restaurant food nice but very few trimmings. Location excellent and bar area lovely. Would stay again
Stayed 2 nights in Oct 2023
Response from Jade on 28 Oct 2023
Thank you for the constructive feedback, we really appreciate you sharing your thoughts. Kindest regards - Jade Seal, Front Office Manager

8/10 Good

Lee

Stayed 1 night in Sep 2023
Response from Jade on 28 Oct 2023
Thanks for the kind feedback, we are delighted you had a great stay. Kindest regards, Jade Seal - Front Office Manager