View from property

Reviews of Ambassador Rooms

3 out of 5
Ambassador Rooms
36-38 Esplanade, Scarborough, England

Reviews

7.2

Good

Rating 10 - Excellent. 159 out of 678 reviews" "
Rating 8 - Good. 234 out of 678 reviews" "
Rating 6 - Okay. 164 out of 678 reviews" "
Rating 4 - Poor. 73 out of 678 reviews" "
Rating 2 - Terrible. 48 out of 678 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

MR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Maria

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2020

2/10 Terrible

Tracy, Lancashire

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Understand Covid is present but the room was dusty and smelt floaty. When booking there was no explanation about the breakfast. £149 was a lot of money for the standard of this room. Website didn’t really match reality. The young staff were great and very friendly. One of the older staff didn’t even speak!! Was underwhelmed!
Stayed 1 night in Aug 2020

4/10 Poor

andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
an awful lot of money for value deserve some refund !!!
Stayed 2 nights in Aug 2020

8/10 Good

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Great Location, Tired Decor
The hotel decor is tired and shabby and could do with refreshing. The cliff top location is lovely. Due to Covid-19 restrictions breakfast is a pre-ordered bacon or sausage roll in a bag with a yogurt, biscuit and pastry, to be taken to your room or eaten elsewhere.
Stayed 3 nights in Aug 2020

2/10 Terrible

Sue, Sheffield

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Good location and view but hotel is grim. No hot water in the evening after a long day out, unpleasant breakfast in a paper bag and tin foil wrapper with supermarket style pre-packed croissant and breakfast biscuit, coffee/chocolate machine not working at breakfast, wifi didn't work, room extremely hot and walls in great need of painting, communal areas unwelcoming with a variety of home made signs. Overall extremely bad value for money and I would never stay again.
Stayed 1 night in Aug 2020

4/10 Poor

Julie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not the best
Hotel looks shabby from the outside. The advertised “free parking” is actually on road parking so you could be parking some way from the hotel! Check in was dreadful the young man on reception didn’t have a clue and could even tell me whether we needed to make reservations at nearby restaurants as he “usually eats at McDonalds”! The room was shabby - Premier Inn now advertise that they change their shower curtains after each guest - goodness knows how often this hotel changes its shower curtain but it’s certainly not after each guest! Beds are uncomfortable and although we could see the sea From the room this was marred by a dirty flat top roof immediately outside the window. To top it off although I had pre-paid for my stay with Hotels.com the hotel receptionist also required payment so now I am left with the inconvenience of arranging a refund. Very overpriced for what it is.
Stayed 1 night in Aug 2020

4/10 Poor

Ben

Paid for seaview never got it.
On arrival we was greated well and on 1st loom the hotel looked very clean and tidy. We paid for a sea view and this is where the hotel failed. We was in room 205 an the room is not sea view. You jave to stick your head out the window to see the sea. The double bed was 2 single beds slapped together. The breakfast was in a bag not a buffet like it states on here. Room was ok for cleanliness but did have the housekeeping knock every day to clean. All in all its an ok place to stay just wish we never paid the £50 extra for a sea view because we never got one.
Ment to be sea view room 205
ment to be sea view room 205
Stayed 3 nights in Aug 2020

8/10 Good

Bradie, Scunthorpe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very lovely place and the rooms are spacious, my only issue was the TV didn't work and the WiFi wouldn't connect ,but apart from that the beds, food and quality of the hotel was really nice
Stayed 2 nights in Aug 2020

10/10 Excellent

Isabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend break and times of COVID
Excellent room with sea view. Staff very helpful and friendly. All processes complying with COVID safe measures. Masks must be worn in common areas. Hand sanitiser all over the place. Breakfast delivered in individual bags. Social distancing in the restaurant. Very clean place. Highly recommended.
Stayed 2 nights in Aug 2020

4/10 Poor

Stephen

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2020

2/10 Terrible

valerie

Disliked: Staff & service
Arrived after a ten mile walk to find no hot water in shower and ‘nothing they could do’! At 9 30 I was offered another room! Didn’t move as just wanted to go to bed by then. Breakfast in a bag, horrible tho juice and tea ok. Every other hotel I stayed at that week offered a fresh cooked breakfast despite covid. No bar or restaurant and no where round about to eat as everywhere fully booked. A miserable stay.
Stayed 1 night in Aug 2020

10/10 Excellent

Jake&Lyn, scunthorpe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional and helpful, cleanliness was up to standard, bathroom was up to standard with plenty of hot water-don't believe everything you read in some negative reviews
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Was in room 306 one of the lights didn't work, and the bathroom light often flickered on random occasions,. The walk in shower had electric wires coming from the ceiling. A The beds bases, for a double bed were at different heights and one mattress was super soft, as though the springs had gone, therefore we slept at different levels. There was a strong,, drain smell through the night coming from the bathroom. The place seriously needs updating,, and maintaining, not worth the money 😳
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2020

8/10 Good

Emma

Liked: Staff & service
Stayed 1 night in Aug 2020

8/10 Good

Aimee

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice
Lovely stay, amazing location. Room and facilities were clean enough. A little dated and rough around the edges.
Stayed 2 nights in Aug 2020

6/10 Okay

Kelly, Tipton

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked the people who ran the business they couldn’t do enough for you, very Approachable. The views were amazing. However I didn’t like breakfast in a bag sausages were cold so was the bap it came in for what I paid for the accommodation I would have excepted a lot better breakfast, my room was very big so happy with that,but cleanliness could do with improvement cob webs on the ceiling spider on the sink,
Stayed 3 nights in Aug 2020

8/10 Good

Toni, Warwickshire

Travelled with partner
Liked: Cleanliness, staff & service
Thoroughly enjoyed our stay, bed really comfortable and had a eonderful nights sleep. Not all amenities available due to the pandemic, but hey, we were greatful to get away at all and found the rules and/or restrictions pretty well organised.
Stayed 1 night in Aug 2020

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ambassador hotel
Really nice and friendly staff. I accidentally left my wallet at reception and didn’t realise the lady at reception came and knocked our door to give me my wallet which contained all my bank cards and holiday money I would have been lost without it. Trust worthy and friendly staff. In a beautiful location will definitely be stopping again. Thank you
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Break
The hotel is well located. The staff are friendly but there were few of them - not complaining just giving everyone a heads up. Room was clean and well decorated. Breakfast was a choice of takeaway bap brought to you in the socially distanced breakfast room at a time of your choosing together with a sealed croissant and self served piece of fruit. Self served hot and cold drinks makes this for us a five star breakfast under the circumstances. Give this hotel your custom - they deserve it.
Stayed 1 night in Jul 2020

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2020

2/10 Terrible

bridget, hull

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked 2 rooms but they booked us on different floors the reception managed to place us on same floor but right next to the fans out side that kept us awake all night and then no hot water for 2 night they said they was waiting for a repair man . The breakfast was miserable an they tried to say the government would only allow them to serve up the very dry bread with no butter The night staff were rude and very unhappy that we had brought a pizza in to eat and said u better not make a mess in there its all been cleaned for the morning , i kindly reminded him that 1 the rooms are far to small to eat as a family in and no hot water to clean to say the least , It was advertised as a hotel but was told when we arrived its a bnb but sorry it was not even that there was no one to comlpain to as the staff where rather rude or just did not care
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Tired
Hotel was very tired bathroom had lots of black mould and dirty cleaners are a joke bew was poorly made cleaning substances were left lying arround
Stayed 5 nights in Jul 2020

10/10 Excellent

Emma, Nottingham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with my 2 young children. Very friendly welcome and room was great. Comfy beds and Seaview,
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
B/fast not good due to covid but may stay again .
Great quiet location. Due to Covid the pool wasnt open, we had our temp taken as we booked in. The breakfast wasnt a buffet as stated, but breakfast in a bag. Which was a bacon or sausage muffin, a peice of fruit and a croissant with a small bottle of pure fruit juice. Serve yourself hot drinks. Staff friendly, room cleaned daily . Great views over the sea . The room were too warm for me , could have been my age though 😁 park on the road but you get a free pass from the hotel . A lot of steps down to the beach or a slope but its just over the road .
Stayed 2 nights in Jul 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!!
Bed was uncomfortable Too hot and couldn’t turn radiator off Window opened but kept falling back down - very dangerous Couldn’t change temperature of the shower Rubbish around the room from previous occupants Didn’t get breakfast order right even though it was preordered
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely building, great sea views, lovely swimming pool, excellent breakfast. Rooms are a little dated, plumbing needs attention. But overall a great place to stay. We have been before and will be back again.
Stayed 1 night in Mar 2020

8/10 Good

Ajay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming, friendly and always happy to help, spa is lovely , clean , and water like stepping into a bath. Complementary breakfast is lovely, room was sufficient for our needs , just for the two of us , could of been warmer , radiator wasn't on ,but we were on very top floor bathroom.clean and modern,
Stayed 2 nights in Mar 2020

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Room was nothing like the photos - the bed was barely even a double and we asked to change rooms but it was “fully booked”. Even though there was still rooms available on the website.
Stayed 1 night in Mar 2020

2/10 Terrible

Chelsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Terrible hotel staff not helpful at all hotel needs a good revamp!
Stayed 1 night in Feb 2020

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Staff excellent, however the mattress isn't
Bed was horrible and there was heat coming out of the radiator and the fan in the toilet sounds like a hoover, so turned of the fan with the power switch, we only stayed a night, and we went out for food and a few drinks so we didn't realise any of this till we got in, thme matter caves in in the middle and the sides are highh and we got no sleep but the gentleman on reception was warm and welcoming, the young lad who replaced him when we got back greeted us and was very nice and the best morning he was there and excellent and the breakfast which is free was good as always its the 4th time we have stayed there and the staff are excellent, it's clean and friendly, and despite the bed we will return and also when it's cold need to be able to turn heat on radiators, I heard other guest complain aswell about it
Stayed 1 night in Feb 2020

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great get away stay
Lovely breakfast and really comfortable in the room, really quiet so a perfect place to stay for us for work. Easy to check in, friendly staff and in the perfect location just away from the hustle and bustle, but within walking distance to the beach front, and with great views
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Breakfast was ok and hot, and the sea view was nice but the rest of the experience was not so good, we had to wait a while for a member of staff to check in. The decor of the hotel didnt look like it had been painted since the 1980's, disappointing there was no bar and no heating in the room, it was like spending the night in a fridge. The hotel needs a complete refurb. Im afraid I won't be staying at this hotel again. It was more like a 2* than 3.
Stayed 1 night in Nov 2019

6/10 Okay

JB, Lichfield

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location and sea view. Good TV and comfortable bed. Overall the room and building was tired. Kettle was dirty. Stained toilet seat. Swimming pool lockers not great. Breakfast was average.
Stayed 3 nights in Nov 2019

8/10 Good

Andrew

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ameneties were top class, esp shower room. Quilt to sleep on which kept us very warm in bed. Breakfast and breakfast room top class. Well done Ambassador. I would rate you 5 star.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Would not stay there again. No coffee or tea. Kettle in the room. Walk in wet room which once u had a shower could not reach the toilet without swimming to it.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019