Ratings based on 158 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from york

Lovely hotel with full use of the spar

Posted 29-Nov-2015
We both loved staff were very friendly and the food was very good and nice clean hotel
3 out of 5
by A verified traveller from Wotton under Edge

Little bit dated, not great customer service

Posted 24-Nov-2015
Pros: Some of the seating areas dotted about are really quirky and interesting which I liked. The reception staff were friendly and welcoming.
Cons: Basic customer service, room service food options.
Location: Good for the A1 - we were staying the night on a trip south from Newcastle to Bristol.
We chose this place hoping for a night of luxury with spa, swimming pool and fine dining. We arrived about 6pm, aiming to get to the the pool before having a late dinner. We were given the pool times which said it closed at 8pm, last entry 7.30pm. After getting to our room we phoned down to the spa area to check what we needed to bring in the way of towels etc. only to be told not to bother as they were closing at 7.15 - little bit disappointing as they don't open until 8am and we needed to hit the road early in the morning. After that we decided against spending lots of money in the restaurant and went for the lighter options available on the room service menu - I went for what was described as "brie and roasted red pepper with red onion in a toasted baguette." What I got was brie and some super garlicy hummus - not what I would have ordered given the choice and I've never been in the situation where what you order is just completely not what you get - not a roasted red pepper or red onion in sight! My partner went for a mozzarella and tomato sandwich - it arrived on slightly stale bread, with huge amounts of butter. We were glad we didn't go for the restaurant given the quality of such simple food choices. We ordered drinks at the same time which didn't arrive with the rest of the food and had to phoned for separately. All in all we left disappointed and glad we were only staying for a night. O
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice view around the hotel

Posted 02-Nov-2015
We went there to celebrate our anniversary, received a card from the hotel- that was a nice touch. The facilities was nice, especially the gym, swimming pool is quite a standard, shallow, short hotel size- but it was cleaned, the jacuzzi was nice too. Food was expensive, and you are not allowed to bring your own alcohol. Breakfast was nice too, and you can order from the menu if the buffet doesn't suit you. The room was a good size, although the deco might be too traditional to some people's liking. For some reason, the room that we were staying was very hot, even with the radiator off. Staff were very friendly, probably the best bit of the overall experience.
4 out of 5
Recommended
for Couples
by A verified traveller

A great stay in a great hotel!

Posted 30-Oct-2015 on Hotels
A wonderful hotel. We loved the big bed and how quiet the room was. We made the most of the fantastic spa facilities. We really enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Sep-2015
The hotel staff were very helpful and the hotel in general was a pleasant stay the only downside was the carpet in the room that was quite dirty although an attempt to clean it had been made having said that I would still recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cleveland

Nice hotel with spa, in beautiful countryside.

Posted 13-Aug-2015
Pros: Friendly staff.
Cons: Cooling system/air conditioning in bedrooms would be a welcome addition.
Location: Lots to do in York and surrounding area.
We had a very enjoyable two-night family get together. The rooms were nice and very clean, if a little too hot at night. The restaurant evening meals were excellent and all staff were friendly, approachable and helpful. The spa staff were well organised and treatments were excellent.
4 out of 5
Recommended
for Families
by A verified traveller

Nice quiet hotel

Posted 31-May-2015
Pros: The views around the grounds are lovely and the staff were all very friendly.
Cons: Some of the fixtures and fittings require attention they are tired and need updating.
Location: Close to the A19 and easy access to York. The park and ride options around the town are very convenient and good value for money.
My first impression was very pleasing, the approach was along a long driveway leading to the impressive manor. Check in was quick and easy. The room was small and had a fire escape outside the window, that and the roofs of the adjacent buildings blocked the view which was very disappointing. There wasn't a safe in the room which I would expect in a 4 star hotel. The wardrobe, desk and bedside tables were shabby and needed updating. The bathroom was big and nicely laid out. The leisure facilities were good however the female changing room needs attention, some of the lockers were broken.
5 out of 5
Recommended
for Couples
by A verified traveller

short break but worth it.

Posted 24-May-2015 on Hotels
only had one day but we thoroughly enjoyed it lovely setting with all the greenery.
1 out of 5
Recommended
for Couples
by david from london

give this one a miss i wish i did !!!!!!

Posted 20-May-2015 on Hotels
checked into room very dirty and dusty in fact the whole place is very dusty and full of cob webs even in reception areas and restaurant wanted to go home as soon as i arrived .only good thing very quite location
4 out of 5
Recommended
for Everyone
by A verified traveller from Wiltshire

Nice hotel shame about wedding party

Posted 16-May-2015
The only issue we had at the hotel was that there was a wedding there and the bar was shared with them, which engendered some looks from guests as we were in relaxed clothes rather than in 'wedding finery'. Otherwise the hotel and stay was lovely.