Nice staff, but hotel needs some improvement...
We recently stayed at Aldwark Manor folowing a 25th Anniversary party.
The grounds are lovely and the hotel looks great on approach.
Check in was fine, and the staff were very friendly and welcoming.
As we were travelling with our 4 month old child, we planned to check in and then go for a swim before getting ready for the evening. We immediately found a few issues with the room.
The room temperature was astronomical. The room was also very very small and we struggled to even get the push chair in the room so that we could close the door. The windows in the room were wide open, so the hotel.obviously knew the room was hot, but opening the windows had filled the room with flies and spiders.
There was a travel cot set up next to the bed, but there was no mattress. Instead, there was just a sheet wrapped around the collapsible hard Base of the cot.
We immediately had to ask for cushions to fashion a Base for the cot, a fan to try and cool down the room and a hairdryer (as it was missing).
The room itself was tired and the bathroom needed replacing. The enamelast on the bath was all chippeday and there was no surface space in the bathroom at all. Definitely not as spacious and modernised as the website would lead you to believe.
Room aside, the rest of the the hotel seems in good condition. The pool area was good and the bar comfortable. Staff were again very polite and helpful.
We did encounter some accessibility issues as stairs block the entrance to the spa area.
Comment from Hotel Management
09-Aug-2016 by Christophe Gitton, Hotel Management
Thank you for your review following your recent stay with us.
I am sorry to hear about the issues you had with regards to the room and cot. Our family rooms are quite spacious and there should have been plenty of room for a pushchair, I am sorry that you had difficulties with this. your constructive comments have been taken on board and I will liaise with the teams concerned.
I hope that we will have the opportunity to welcome you back again soon and we can look at finding a more suitable room to meet your requirements.