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Get an overview of this hotelFamily-friendly hotel with 5 restaurants and full-service spa

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Location

Set in Sun City, this family-friendly hotel is 0.4 mi (0.7 km) from Lost City and 9.6 mi (15.4 km) from Pilanesberg National Park. Mogwase Shopping Center is 13.8 mi (22.2 km) away.

Hotel Features

5 restaurants, a full-service spa, and a golf course are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, a free area shuttle, and a free casino shuttle. Additionally, a casino, free water park access, and an outdoor pool are onsite.

Room Amenities

All 335 rooms offer free WiFi, 24-hour room service, and TVs with cable channels. Other amenities available to guests include minibars, separate bathtubs and showers, and coffee makers.

The Palace of the Lost City

Sun City Resort Sun City North West 0316

Renovations & Closures

The hotel will be renovating from 05 February 2016 to 30 November 2016 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Dining venue
  • Meeting facilities
  • One of the dining venues
The hotel will be renovating from 05 August 2016 to 18 August 2016 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Swimming pool
Guests will have access to the following alternate facilities during the renovation:
  • Outdoor pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, The Palace of the Lost City features a golf course and a complimentary water park. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at one of the 3 coffee shops/cafés. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary high-speed wireless Internet access.

This 5-star property offers access to a business center and meeting rooms. 10 meeting rooms are available. This luxury hotel also offers a casino, an outdoor pool, and a health club. Parking is available onsite for a surcharge.

The Palace of the Lost City is a smoke-free property.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Business center 
  • Safe-deposit box at front desk 
  • Total number of rooms - 335 
  • Hair salon 
  • ATM/banking 
  • Babysitting or childcare 
  • Number of floors - 8 
  • Shopping on site 
  • Bar/lounge 
  • Casino 
  • Number of coffee shops/cafes - 3 
  • Free newspapers in lobby 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Full-service spa 
  • Free casino shuttle 
  • Gift shops or newsstand 
  • Health club 
  • Designated smoking areas (fines apply) 
  • Designated smoking areas 
  • Pool umbrellas 
  • Billiards or pool table 
  • Grocery/convenience store 
  • Tours/ticket assistance 
  • Free WiFi 
  • Free water park access 
  • Children's club 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Meeting rooms 3 
  • Multilingual staff 
  • Nightclub 
  • Valet parking (surcharge) 
  • Garden 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Conference center 
  • Outdoor tennis courts - 2 
  • Self parking (surcharge) 
  • Free area shuttle 
  • Number of restaurants - 5 
  • Number of meeting rooms - 10 
  • Golf course on site 
  • Pool sun loungers 
  • Sauna 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Steam room 
  • Supervised childcare/activities 
  • Outdoor pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Water park access (complimentary)  
  • Outdoor pool  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Area shuttle (complimentary)  
  • Grocery/convenience store  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Ceiling fan 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • In-room childcare (surcharge) 
  • Desk 
  • In-room safe 
  • Television 
  • Cable TV service 
  • Free WiFi 
  • Room service (24 hours) 

Where to Eat

A complimentary buffet breakfast is served each morning between 6:30 AM and 11 AM.

Crystal Court - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

The Grill Room - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Plume - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Tusk Bar & Lounge - This piano bar specializes in African cuisine and serves light fare only. Open daily.

Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

Guests can experience the thrill of a safari, and enjoy recreation facilities including a golf course, outdoor tennis courts, and a health club. In addition to an outdoor pool, other recreational amenities include a complimentary water park and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Segway rental/tour on site 
  • Personal motorized watercraft on site 
  • Ecotours on site 
  • Golfing on site 
  • Hiking/biking trails on site 
  • Motor boating on site 
  • Mountain biking on site 
  • Parasailing on site 
  • Playground on site 
  • Racquetball/squash on site 
  • Volleyball on site 
  • Water skiing on site 
  • Game viewing on site 
  • Game drive on site 
  • Safari on site 
  • Ziplining on site 
  • Boat tours on site 

Spa Services

The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Deep tissue massage 
  • Reflexology 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Aromatherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is 11 AM

Payment types

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking fee: ZAR 65 per night
  • Valet parking fee: ZAR 65 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • LOST CITY PALACE
  • LOST PALACE
  • PALACE LOST
  • PALACE LOST CITY
  • PALACE LOST Hotel
  • PALACE LOST Hotel CITY
  • Palace Lost City Hotel Sun City
  • Palace Lost City Hotel
  • Palace Lost City Sun City
  • The Palace Of The Lost City Hotel Sun City
  • The Palace Of Lost City

We should mention

Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property. Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.


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