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Reviews of The Wild Pheasant Hotel & Spa

4 out of 5
The Wild Pheasant Hotel & Spa
Berwyn Road, Llangollen, Wales

Reviews

8.4

Very good

Rating 10 - Excellent. 202 out of 441 reviews" "
Rating 8 - Good. 150 out of 441 reviews" "
Rating 6 - Okay. 53 out of 441 reviews" "
Rating 4 - Poor. 24 out of 441 reviews" "
Rating 2 - Terrible. 12 out of 441 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk in shower had no anti slip mat and was quite dangerous,there was not a backup toilet roll in the bathroom not that it was needed but was expected. The staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from SD on 21 Apr 2024
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa. We hope to welcome you again soon. Kind regards The Wild Pheasant team.

2/10 Terrible

Sam

A split second mistake was made by myself on the booking and I phoned straight away to change to the next night and expected to pay more but my request was declined due to booking T&Cs - shame really because they could of had more money from us 😠
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and food. I thought the room (two singles as sharing with my son) was a little tired
Stayed 1 night in Apr 2024
Response from SD on 16 Apr 2024
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa. We hope to welcome you again soon. Kind regards The Wild Pheasant team.

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything. Spa occasionally too busy
Stayed 3 nights in Mar 2024
Response from SD on 6 Apr 2024
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa. We hope to welcome you again soon. Kind regards The Wild Pheasant team.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for the second year running for our wedding anniversary and we weren’t disappointed. The staff were helpful and friendly at check in. Our double room was comfortable, spacious and clean. The spa was £10pp for hotel residents that hadn’t booked direct but it was worth it. I also paid for a neck shoulder and back massage - would highly recommend Tracy! Dinner was in the Courtyard restaurant - we had 3 courses and a bottle of wine for under £100 and there were plenty of vegetarian options for us! The bed was comfortable and we slept for 9 hours! Check out was 11. We would have got breakfast if we hadn’t slept in! We hope to come back next year for our 3 year anniversary!
Stayed 1 night in Mar 2024
Response from SD on 6 Apr 2024
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa. We hope to welcome you again soon. Kind regards The Wild Pheasant team.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk into the town centre and decent hotel room. It wasn't made clear that use of the spa facilities was an additional cost of £10 per person per hour.
Stayed 1 night in Mar 2024
Response from SD on 6 Apr 2024
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa. We hope to welcome you again soon. Kind regards The Wild Pheasant team.

10/10 Excellent

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SD on 6 Apr 2024
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa. We hope to welcome you again soon. Kind regards The Wild Pheasant team.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Absolutely love it here. Will definitely be back ❤️
Stayed 1 night in Mar 2024
Response from SD on 20 Mar 2024
Thank you for choosing to stay at the Wild Pheasant Hotel and Spa. We hope to welcome you again soon. Kind regards The Wild Pheasant Team

4/10 Poor

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The only disappointment was that we were unable to use the spa. Not sure how that works that guests need to book a slot to use it. We were under impression that as guests we would be able to use it. Feel very let down unfortunately.
Stayed 1 night in Mar 2024
Response from SD on 6 Apr 2024
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa. We hope to welcome you again soon. Kind regards The Wild Pheasant team.

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel with great food, great staff and great facilities. I enjoyed the spa pool. We came for Spa facilities and there was no availability on dates and times we were there for treatments. So I would recommend booking way in advance.
Stayed 2 nights in Feb 2024
Response from Guest Services on 9 Mar 2024
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay, We hope to welcome you again soon. The Wild Pheasant Team

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay friendly welcoming staff good food very relaxing. Only issue we had was because we booked thru experia we could only use the spa facilities if we paid extra which was annoying
Stayed 3 nights in Feb 2024
Response from Guest Services on 9 Mar 2024
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay, We hope to welcome you again soon. The Wild Pheasant Team

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on 4 Feb 2024
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay with us. We hope to welcome you again soon. The Wild Pheasant Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 4 Feb 2024
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay with us. We hope to welcome you again soon. The Wild Pheasant Team

2/10 Terrible

Anna

Stayed 2 nights in Jan 2024
Response from Guest Services on 4 Feb 2024
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa, . We hope to welcome you again soon. The Wild Pheasant Team

8/10 Good

Yvonne

Stayed 2 nights in Dec 2023
Response from Lucy on 17 Jan 2024
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay with us. We hope to welcome you again soon. The Wild Pheasant Team

6/10 Okay

Steven

Travelled with group
Liked: Staff & service
Not as good as last year,
Stayed 1 night in Dec 2023
Response from Guest Services on 4 Feb 2024
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa, We hope to welcome you again soon. The Wild Pheasant Team

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Ok for one night
It was ok but wouldn’t stay here again. The breakfast was expensive for what it was.
Stayed 1 night in Dec 2023
Response from Guest Services on 4 Feb 2024
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa, We hope to welcome you again soon. The Wild Pheasant Team

2/10 Terrible

Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
Dated cold room
Wow this hotel needs to buy decent beds not the cheapest poor quality ones they have in room 203, I had the worse sleep I've ever had in a hotel.the room was absolutely freezing they turned the heating off in the early hours the bed a single one was poor quality more suited for a child the room was dated and had paint and dirt around the window.The only nice thing was the reception staff Melody who went out of her way to help me get extra blankets for the bed the hydro pool was very good.The bar was poor due to a wedding party the service was slow and the staff indifferent.I can't believe it was £200 pound for a room only stay this hotel is very dated in parts I wouldn't stay there again!!
Stayed 2 nights in Dec 2023
Response from Guest Services on 4 Feb 2024
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa, We hope to welcome you again soon. The Wild Pheasant Team

2/10 Terrible

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On arrival was allocated a room with mould on ceiling and walls, was then reallocated a fresh room of a much lesser standard. Was not allowed to use the facilities without paying an additional £10 per person due to the fact that we booked through a third party ie Expedia
Stayed 1 night in Nov 2023
Response from guest services on 9 Dec 2023
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa. We are sorry your package did not contain spa access, if you'd like one that does please book direct. We hope to welcome you again soon. The Wild Pheasant Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ve stayed here four times before and thoroughly enjoyed it. The room was nice, spacious and clean. Tea, Coffee and biscuits on hand. Parking is easy. Staff very friendly and helpful and in the bar will always have a chat and make you feel welcome if not busy. I think its great to be able to use the Spa as part of your stay for an hour. For longer stays room is cleaned at your request so don't get disturbed. Aldi and Home Bargains across the road. Nice 10 min walk into town along the river. My only things were I was in Room 110 and the WiFi didn't seem very constant maybe just need a booster. Also I ate at the Drinking Fountain twice and understand the cost of living but as nice and filling as the meal was I thought £38 for a two course meal, Steak being the main a bit pricey. Happy and look forward to staying again and strongly recommend.
Stayed 3 nights in Nov 2023
Response from Guest Services on 11 Nov 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for a night on 26/10. Lovely welcome. Staff were brilliant. Room was spacious, TV was one of the biggest I’ve seen in a hotel room. Bedding was ridiculously comfortable and the underfloor heating in the bathroom was fantastic!
Stayed 1 night in Oct 2023
Response from Guest Services on 2 Nov 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay and we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, short one night stay. Very nice venue, room and surroundings and a very short walk into Llangollen
Stayed 1 night in Oct 2023
Response from Guest Services on 2 Nov 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay and we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Carolyne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom was lovely and we really enjoyed the spa. Very friendly staff despite being short staffed. Thank you.
Stayed 1 night in Oct 2023
Response from Guest Services on 2 Nov 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay and we look forward to welcoming you again soon. The Wild Pheasant Team

8/10 Good

Keith

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice hotel
The hotel is lovely, staff are very friendly. But for a three day stay we never had housekeeping visit once, and we had to request things like sanitary products in the bathroom. For a 4 star hotel I would expect at least 1 visit in three days but overall the hotel is nice.
Stayed 3 nights in Oct 2023
Response from Guest Services on 2 Nov 2023
Thankyou for taking the time to leave us with your feedback, we do service bedrooms but at your request, if you don't have your bedroom cleaned we donate money to have tree's planted as part of our environmental policy. You can read about this, in our welcome letter, hotel info book and housekeeping signage in the bedroom. If you are staying with us again please just ask, it's no problem. We hope to welcome you again soon.

10/10 Excellent

Jenny

Lovely place
Lovely hotel. Spa is great. Had a facial and can’t recommend the lady enough.
Stayed 1 night in Oct 2023
Response from Guest Services on 2 Nov 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay and we look forward to welcoming you again soon. The Wild Pheasant Team

8/10 Good

John

Stayed 1 night in Oct 2023
Response from guest services on 9 Dec 2023
Thank you for choosing to stay with us at The Wild Pheasant Hotel and Spa. We are delighted you enjoyed your stay. We hope to welcome you again soon. The Wild Pheasant Team

10/10 Excellent

Kevan

Stayed 1 night in Oct 2023
Response from Guest Services on 2 Nov 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay and we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Mark

A excellent venu👍
Stayed 1 night in Oct 2023
Response from Guest Services on 2 Nov 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay and we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from Scott, lovely Spa and spacious bedroom. Whatever you do don't stop at the Chainbridge Hotel, it is appalling, stop here !
Stayed 1 night in Oct 2023
Response from Guest Services on 15 Oct 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay and we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Harley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on 15 Oct 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay and we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 9 Oct 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was very hard and had a dip in the middle not a comfortable stay 😞
Stayed 1 night in Sep 2023
Response from Guest Services on 2 Oct 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

8/10 Good

Sydney

Stayed 2 nights in Sep 2023
Response from Guest Services on 2 Oct 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

JAKE

Stayed 1 night in Sep 2023
Response from Guest Services on 2 Oct 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

6/10 Okay

Richard

Stayed 1 night in Sep 2023
Response from Guest Services on 15 Oct 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are delighted you enjoyed your stay and we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on 20 Sept 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

8/10 Good

Steve

Stayed 1 night in Sep 2023
Response from Guest Services on 19 Sept 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

8/10 Good

Aliyah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Last minute stay but was quite expensive for the room that you got, rooms could do with renovation as the rest of the hotel is really well kept. Breakfast was good but waited quite a while. Staff were also really friendly. Overall good stay but wasn’t so keen on the room.
Stayed 1 night in Sep 2023
Response from Guest Services on 18 Sept 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

6/10 Okay

John

Stayed 1 night in Sep 2023
Response from Guest Services on 13 Sept 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Services on 13 Sept 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services on 13 Sept 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disapponting
Stay here quite often but the rooms have been quite hit and miss the last two stays, mattress felt really old and worn. Staff lovely as ever.
Stayed 1 night in Aug 2023
Response from Guest Services on 31 Aug 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

8/10 Good

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hoel
A beautiful hotel , rooms were great .
Stayed 1 night in Aug 2023
Response from Guest Services on 29 Aug 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Sara

Stayed 2 nights in Aug 2023
Response from Guest Services on 30 Aug 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are so glad you enjoyed your stay, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2023
Response from Guest Services on 29 Aug 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel..staff friendly food was lovely. Would definitely go back..
Stayed 1 night in Aug 2023
Response from Guest Services on 29 Aug 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Martyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Lucy on 29 Aug 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice Hotel
Very nice hotel in a lovely setting with pretty gardens around it. Have been twice now and recommended it to a friend. Food is very good too and staff helpful and friendly.
Stayed 1 night in Aug 2023
Response from Guest Services on 26 Aug 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are so glad you enjoyed your stay, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. Stayed there a couple of times now and always had a good welcome.
Stayed 2 nights in Aug 2023
Response from Guest Services on 26 Aug 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are so glad you enjoyed your stay, we look forward to welcoming you again soon. The Wild Pheasant Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely garden area. I was at the back and it was very quiet. The room was comfortable and had a decent shower and nice toiletries. I would have liked to use the spa/pool but the hours seemed limited.
Stayed 1 night in Aug 2023
Response from Guest Services on 26 Aug 2023
Thank you for choosing to stay at The Wild Pheasant Hotel and Spa, we are so glad you enjoyed your stay, we look forward to welcoming you again soon. The Wild Pheasant Team