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Reviews of Ramada Plaza by WyndhamWrexham

4 out of 5
Ramada Plaza by WyndhamWrexham
Ellice Way, Wrexham, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 371 out of 783 reviews" "
Rating 8 - Good. 279 out of 783 reviews" "
Rating 6 - Okay. 83 out of 783 reviews" "
Rating 4 - Poor. 26 out of 783 reviews" "
Rating 2 - Terrible. 24 out of 783 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ISSA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good customer service.
Stayed 4 nights in Feb 2024
Response from Stuart on 10 Feb 2024
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Great to see a score of 5 out of 5 and your positive feedback regarding our customer care. I trust we welcome you back sometime in the near future.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stuart on 26 Jan 2024
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Always very pleasing to see a score of 5 out of 5 but rest assured we continue to work hard to ensure we get another 5 on your return visit to us.

10/10 Excellent

Elizabeth

Stayed 3 nights in Jan 2024
Response from Stuart on 9 Feb 2024
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Always very pleasing to see a score of 5 out of 5, but rest assured we will be working hard to ensure we get the same score when we hopefully welcome you back sometime in the future.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely facilities and helpful staff and helpful to be close to the wrexham ground thank you
Stayed 1 night in Jan 2024
Response from Stuart on 15 Jan 2024
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to see a score of 4 out of 5 and your positive feedback regarding the facilities and our staff. We will continue to work hard to hopefully get a 5 on your return visit to us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff
Stayed 1 night in Dec 2023
Response from Stuart on 23 Dec 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Delighted to see a score of 5 out of 5. Especially pleased to read your very positive feedback regarding our staff. Rest assured we will be working hard to achieve another 5 on your return visit to us hopefully sometime in the near future.

8/10 Good

Steven

Stayed 2 nights in Dec 2023
Response from Stuart on 14 Dec 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Pleasing to see a score of 8 out of 10. Rest assured we will be working hard to hopefully achieve a 10 when you return to us sometime in the future.

2/10 Terrible

Gemma

Stayed 1 night in Dec 2023
Response from Stuart on 14 Dec 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Disappointing to see a score of 2 but unfortunately I cannot comment further as no feedback left.

10/10 Excellent

Beth, biloxi

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel
Stayed 1 night in Dec 2023
Response from Stuart on 8 Dec 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to see a score of 5 out of 5 and your kind comment about the Hotel – ‘a lovely hotel’. I trust we will welcome you back again sometime in the future.

8/10 Good

Kevin

Stayed 1 night in Nov 2023
Response from Stuart on 23 Dec 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Pleasing to see a score of 4 out of 5. Rest assured we will be working hard to hopefully achieve a 5 on your return visit to us hopefully sometime in the near future.

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, really comfortable.
Stayed 1 night in Nov 2023
Response from Stuart on 30 Nov 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Always very pleasing to see a score of 5 out of 5. Also, very pleased to see your feedback regarding your overall stay and our staff. We look forward to welcoming you back again, sometime in the future.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the staff and a good room. Building and area just around unremarkable but very convenient if you need to be Wrexham. Only thing that could have been a bit better was the coffee at breakfast.
Stayed 1 night in Nov 2023
Response from Stuart on 20 Nov 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to read a score of 5 out of 5 and your positive feedback regarding the staff and our bedroom offering. Hope we get to welcome you back sometime in the near future.

10/10 Excellent

Richard

Stayed 4 nights in Nov 2023
Response from Stuart on 18 Nov 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Always very pleasing to see a score of 10 out of 10. But rest assured we will continue to work hard to ensure we get another 10 on your return visit hopefully sometime in the near future.

10/10 Excellent

Katherine

Stayed 1 night in Nov 2023
Response from Stuart on 18 Nov 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to see a score of 10 out of 10 and rest assured we will be working hard to ensure we get the same score when we hopefully welcome you back sometime soon.

2/10 Terrible

Russell

Business traveller
Disliked: Cleanliness, staff & service
The room was comfortable but the carpets had definitely not been vacuumed before my arrival as I stood on a woman’s false finger nail which had been left on the floor, when I got out of the bed. This was reported to reception on checkout but nothing other than “sorry” was offered.
Stayed 1 night in Nov 2023
Response from Stuart on 15 Nov 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very disappointed to read your review especially regarding the poor standards you found in our housekeeping department. I can only apologise for this happening but please rest assured action will be taken to ensure no repeat. As can be seen from our other reviews this is not the usual standards our customers experience. I can only once again apologise and trust this will not deter you from returning to us sometime in the future.

6/10 Okay

Les

Fine for what I needed
Stayed 1 night in Nov 2023
Response from Stuart on 13 Nov 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Rest assured we will be working hard to hopefully get a 5 on your next stay with us.

8/10 Good

Joseph

Stayed 2 nights in Oct 2023
Response from Stuart on 4 Nov 2023
Many thanks for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to see a score of 8 out of 10. Rest assured we will be working harder to hopefully get a 10 on your return visit to us hopefully sometime in the near future.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, short walk to the race corse grounds cutting through the park and a small neighborhood.
Stayed 1 night in Oct 2023
Response from Stuart on 30 Oct 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham, Wrexham. Very pleasing to read your feedback and see a great score of 5 out of 5. Look forward to welcoming you back sometime in the future.

2/10 Terrible

mark

Stayed 1 night in Oct 2023
Response from Stuart on 31 Oct 2023
Thank you for your review. Unfortunately, giving a one word review leaves it impossible to address the issues you had. I makes me wonder sometimes about the validity of some reviews. To put such a negative feedback review and not back it up with substance does make you wonder as it does not match the vast majority of the feedback we receive.

10/10 Excellent

J

Stayed 1 night in Oct 2023
Response from Stuart on 27 Oct 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham, Wrexham. Always pleasing to read such a possible score. Rest assured we will continue to work hard so we get another 10 on your next stay with us.

8/10 Good

Joyce

Stayed 2 nights in Oct 2023
Response from Stuart on 24 Oct 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Pleasing to see a score of 8 out of 10. Rest assured we will be working hard to hopefully get a 10 on your return visit to us sometime in the future.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Stuart on 18 Oct 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Pleasing to see a score of 8 out of 10. Rest assured we will be working hard to hopefully achieve a 10 on your next visit to us.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Stuart on 16 Oct 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to see a score of 4 out of 5. But rest assured we will continue to work hard to ensure we get a 5 when we hopefully welcome you back sometime in the near future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stuart on 16 Oct 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to see a score of 10 out of 10. Rest assured we will continue to work hard to ensure we get the same score when we hopefully welcome you back sometime in the near future.

8/10 Good

SL

Stayed 2 nights in Sep 2023
Response from Stuart on 3 Oct 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Pleasing to see a score of 8 out of 10, rest assured we will be working hard to hopefully achieve a 10 when we get the chance to welcome you back.

10/10 Excellent

Cerith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. Evening meal and breakfast was excellent. Staff were an absolute credit and so very helpful and polite. An all round lovely stay.
Stayed 1 night in Sep 2023
Response from Stuart on 2 Oct 2023
Many thanks for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to read such positive feedback especially regarding the food and our staff. Be assured your review will be forwarded to all departments in the Hotel. We shall continue to work hard to ensure we get the same score the next time we welcome you back.

2/10 Terrible

Lee

Stayed 1 night in Sep 2023
Response from Stuart on 25 Sept 2023
It is always disappointing to get a score of 2 out of 10 but is concerning is that no reason is given as to why such a score was given. I wonder why, says is all really when you compare the vast majority of our feedback scores..........

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Stuart on 25 Sept 2023
Thank you for your review. Always pleasing to see a score of 5 out of 5. Rest assured we will continue to work hard so we hopefully get the same score when we next welcome you back.

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Stuart on 16 Oct 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to see a score of 5 out of 5. Rest assured we will continue to work hard to ensure we get the same score when we hopefully welcome you back sometime in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Stuart on 22 Sept 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to see a score of 5 out of 5. Rest assured we will be working hard to maintain this score when we hopefully welcome you back sometime in the future.

6/10 Okay

LORRAINE

Liked: Cleanliness
Disliked: Property conditions & facilities
I booked because the hotel was closest to the medical facility my partner & I needed. A traumatic procedure was booked involving fasting for 24 hrs before it so we were looking forward to a nice dining experience afterwards. Because of a block booking, apparently by a coach party, ( 1 COACH ), were told there wasn't room for any other hotel guests. Though bar meals were available the setting wasn't exactly comfortable, no prior information had been extended either. The room had a complimentary shower gel, ( dispenser was empty, ) & a drinks bar with nothing in it, though the fridge continually dripped water all over it's cabinet. Could have informed reception but don't think I should have to & figured they probably knew anyway. Facility was clean, bed was comfortable, though the aircon struggled & the staff were friendly & helpful apart from 1 exception. Wouldn't stay again unless had to.
Stayed 1 night in Sep 2023
Response from Stuart on 15 Sept 2023
Thank you for your review following your recent stay with us. Disappointed to read your overall feedback and sorry to hear you would not return. Will address the issues listed thank you.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few more toiletries ready available would of been nice like a shower cap as by the time I realise you don’t supply them and to ask I was just about to get in the shower so not practical to go to reception and too tired. Also, decaf tea and more milk please. The rest was perfect really nice staff.
Stayed 1 night in Sep 2023
Response from Stuart on 14 Sept 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to see a score of 5 out of 5 but we have taken on board your valuable feedback. We look forward to welcoming you back sometime in the future.

2/10 Terrible

Mark

Stayed 1 night in Sep 2023
Response from Stuart on 15 Sept 2023
Disappointed to see a score of 2 but with-out any actual feedback I really cannot comment. You do wonder with such reviews...............

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Stuart on 14 Sept 2023
Thank you for taking the time to review the Hotel after your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Very pleasing to see a score of 10 out of 10. Rest assured we will continue to work hard to ensure we get another 10 on your next return visit.

6/10 Okay

Virendra

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Stuart on 11 Sept 2023
Thank you for your review following your recent stay with us. Rest assured we will be working hard to improve our score on your next visit to us.

8/10 Good

damien

Stayed 2 nights in Sep 2023
Response from Stuart on 4 Sept 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Pleasing to see a score of 8 out of 10 but rest assured we will be working harder to hopefully achieve a 10 on your return visit.

10/10 Excellent

R

Stayed 1 night in Aug 2023
Response from Stuart on 29 Aug 2023
Thank you for your review and great to read a score of 10 out of 10. Please be assured we will continue to work hard to achieve another 10 on your return visit to us.

6/10 Okay

Dianne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Air con. Cleanliness. Lifts. All good. Not enough choice on menus and no vegetables except chips and salad greens.
Stayed 2 nights in Aug 2023
Response from Stuart on 12 Aug 2023
Thank you for your review following your recent stay with us. Please to read your positive feedback and on the Restaurant menu vegetables are listed as an extra. Saying that, just ask and Team member next time and vegetables are always available. Hope to welcome you back sometimes soon.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Aug 2023
Response from Stuart on 12 Aug 2023
Many thanks for your review following your recent stay with us. Pleasing to see a score of 4 out of 5 and rest assured we will be working to hopefully achieve a 5 on your return visit.

4/10 Poor

Pankaj

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service
Cleaning is not good. i stayed two days but room cleaning not change towel, bedsheet, water bottle which is basic service of any hotel. same repeat breakfast, not worth against the cost of stay, even after multiple reminder no service attendant come to check.
Stayed 2 nights in Aug 2023
Response from Stuart on 11 Aug 2023
Just to clarify a number of points raised in this review. It states no towel change took place – the towels we hung on the towel rail and there is a sign in the bathroom stating if you do NOT want fresh towels, please hang them on the towel rail. Bedsheets are not changed daily unless guest’s asks for this to be done, only stayed 2 nights. 2 bottles of water and a bottle of orange juice were in the room on day of arrival, 2 bottles of water placed when room was serviced. Sometimes there are two very different sides to a review.

10/10 Excellent

brian

Stayed 4 nights in Jul 2023
Response from Stuart on 5 Aug 2023
Many thanks for your review. Very pleasing to see a score of 5 out of 5. Look forward to welcoming you back in the future when your next in the City of Wrexham.

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Basics not working.
Nice room, quiet. Expect basics to be working though. Engineer came promptly but TV had intermittent sound problem which was not fixed just had to be dealt with and engineer could not get safe to function. Offered a change of rooms on return after day out if latter could not be fixed, but too tired on return to be so inconvenienced. Receptionist busy on phone when returned and phone engaged later when tried to ring and engage with him. Overall clean except two drawers under the fridge unit, very dirty when wet wiped.
Stayed 3 nights in Jul 2023
Response from Stuart on 11 Jul 2023
Thank you for taking the time to write your review following your recent stay with us here at the Ramada By Wyndham Hotel, Wrexham. I appreciate your feedback and only by such feedback can I address the Team and focus on areas which require our attention. I trust this will not deter you from returning sometime in the future when you will find all these issues have been addressed.

10/10 Excellent

Philip

Stayed 1 night in Jul 2023
Response from Stuart on 5 Aug 2023
Many thanks for your review. Very pleasing to see a score of 5 out of 5. Look forward to welcoming you back sometime in the future when your next in Wrexham.

10/10 Excellent

Graeme

Stayed 1 night in Jul 2023
Response from Stuart on 7 Jul 2023
Thank you for your review following your recent stay with us. Great to see a score of 10 out of 10. We will continue to work hard to ensure we achieve the same score on your next visit to us.

10/10 Excellent

Tori

Stayed 1 night in Jul 2023
Response from Stuart on 4 Jul 2023
Thank you for your review following your recent stay with us. Great to see a score of 10 out of 10. Rest assured we will continue to work hard so we get the same score on your next stay with us.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were visiting someone in hospital so was good as just around the corner
Stayed 2 nights in Jun 2023
Response from Stuart on 29 Jun 2023
Thank you for your review following your stay with us. Fantastic to see a score of 5 out of 5. Rest assured we will continue to work hard and hopefully achieve the same score on your next visit to us.

10/10 Excellent

Will

Stayed 1 night in Jun 2023
Response from Stuart on 29 Jun 2023
Thank you for your review following your stay with us. Fantastic to see a score of 10 out of 10. Rest assured we will continue to work hard so achieve the same score hopefully on your return visit to us.

10/10 Excellent

Darryl

Stayed 1 night in Jun 2023
Response from Stuart on 5 Aug 2023
Many thanks for your review. Very pleasing to see a score of 5 out of 5. Look forward to welcoming you back sometime in the future.

8/10 Good

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Stuart on 26 Jun 2023
Thank you for your review. Very pleasing to see a score of 8 out of 10. Rest assured we will be continuing to aim higher on your return visit sometime in the future.

8/10 Good

A

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Lovely service, hotel in need of renovation.
My stay was comfortable but the hotel itself needs some renovation in the rooms. The carpet was disheveled in places and furniture looked very worn. Also, the bathroom was relatively clean and surfaces was were partly okay in the bedroom but the lamps were covered in dust. The service in the bar area was lovely, bar staff were accommodating and there was a nice place to sit outside the hotel to eat and drink. I enjoyed a nice pizza for dinner as well! I think it was suitable for a business trip but I wouldn't return for another stay until there were some renovations, especially for the price.
Stayed 1 night in Jun 2023
Response from Stuart on 22 Jun 2023
Thank you for your review and a score of 8 out of 10. Much appreciate your positive feedback and rest assured we will be addressing the issues you have raised about the bedrooms. Hope you will return sometime.

10/10 Excellent

brian

Stayed 1 night in Jun 2023
Response from Stuart on 11 Jul 2023
Thank you for your review following your recent stay with us here at the Ramada Plaza By Wyndham Hotel, Wrexham. Great to see a score of 5 out of 5, rest assured we will continue to work hard so we receive the same score on your next visit to us.