Lunch and dinner served

Reviews of Holt Lodge Hotel

3 out of 5
Holt Lodge Hotel
Wrexham Road, Near Holt, Wrexham, Wales

Reviews

8.0

Very good

Rating 10 - Excellent. 108 out of 276 reviews" "
Rating 8 - Good. 104 out of 276 reviews" "
Rating 6 - Okay. 31 out of 276 reviews" "
Rating 4 - Poor. 17 out of 276 reviews" "
Rating 2 - Terrible. 16 out of 276 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy hotel with lovely welcoming staff. Room was very comfortable with everything you need. Evening meal and breakfast were both delicious
Stayed 1 night in Mar 2024
Response from MG on 13 Mar 2024
Hi TracyThank you for your stay and review!So pleasing to read you enjoyed your time with us and our team looked after you. Hopefully we will see you again soon

10/10 Excellent

Sai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all
Stayed 1 night in Feb 2024
Response from MG on 12 Feb 2024
Hi SaiThank you for your stay and taking time to leave a score. Look forward to welcoming you back

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from GM on 12 Dec 2023
Hi SashaThank you for your stay and score.Pleased to see we have ticked all the boxes. Look forward to your next visit to us

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Dec 2023
Response from GM on 11 Dec 2023
Hi BethanyThanks for the stay and score.Hope to see you again

10/10 Excellent

Trevor

Stayed 1 night in Dec 2023
Response from GM on 31 Dec 2023
Hi TrevorThank you for the visit and score. Hopefully we will see you again soon

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Hi RichardThanks for the stay and score.Hope to see you again

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Hi GaryThanks for the stay and score.Hope to see you again

8/10 Good

Andrew

Not enough bar staff on . Was there for a wedding and the wait for a drink was beyond belief . The bar staff worked hard but just needed more help Other than that was good
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Hi AndrewThank you for your stay and review.We are sorry that the wait at the bar was too long, hopefully next time you stay you will see an improvement

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 30 Oct 2023
Hi ChrisThanks for the score.See you again

6/10 Okay

James

Stayed 2 nights in Oct 2023
Response from GM on 1 Nov 2023
Hi JamesThanks for your recent stay with us at the Holt Lodge hotel.Hopefully see you again

4/10 Poor

KIRSTY

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel had nice surroundings around the hotel and the bar/restaurant area looked nice and modern. The mattress in our room was comfortable and plenty of parking. unfortunately the cooked breakfast was awful and inedible due to it being cold, over cooked and left stood for hours. The rooms were also tired and could have done with a better clean (we had crisps all over the bathroom floor).
Response from GM on 17 Oct 2023
Hi KirstyThank you for your review.I am pleased you enjoyed the hotel, grounds and amenities. I am sorry you did not have an enjoyable breakfast with us. This is extremely disappointing as we are popular for our freshly cooked breakfast offering. Your comments will be passed on to the chef. On your next visit, I would like to offer you a complimentary breakfast to show you what the Holt Lodge really has to offer

10/10 Excellent

Helen

Stayed 2 nights in Oct 2023
Response from GM on 17 Oct 2023
Hi HelenThanks for the score!See you again

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a stunning setting
Very easy to find, lovely setting, big restaurant with good food and a nice sized room with an excellent rainfall showerhead!
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
Hi KieranThank you for your stay and review.Pleased you enjoyed you time with us and we look forward to welcoming you back

10/10 Excellent

Nigel

Stayed 1 night in Sep 2023
Response from GM on 25 Sept 2023
Hi NigelThanks for the school. Pleased we ticked the boxes for you!Hopefully see you again

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with good seating area outside. Rooms were comfortable and spacious. However the huge pothole on the entrance needs to fixed.
Stayed 1 night in Sep 2023
Response from GM on 11 Sept 2023
HelloThank you for your stay and review.I am thrilled you enjoyed your stay. We are waiting for our pothole to be filled in

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptionally helpful staff
Staff were exceptionally helpful and friendly. Good quality, simple food, and the whole place was spotlessly clean and comfortable. We'd definately come back
Stayed 1 night in Sep 2023
Response from GM on 11 Sept 2023
Hi GilesMany thanks for taking the time to leave a review following your stay with us.Our team will be thrilled with your comments!Hopefully won't be too long until you visit us again

6/10 Okay

Barrie

Business traveller
Liked: Cleanliness, property conditions & facilities
some of the staff were not help full
Stayed 1 night in Sep 2023
Response from GM on 7 Sept 2023
Hi BarrieThank you for your review.I am disappointed and concerned at your comments regarding the team. As you will see from other reviews, staff are rated very highly so I am keen to find out what went wrong with your stay...

4/10 Poor

Carole

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Bath was disgusting not cleaned hairs in the bath, black mould between tiles and around the bath. Reception closes at ten. They rang us when we were out to say reception was closing and we wouldn't be able to get our key, we would have to use a side door that would be unlocked, and they would leave door to our room unlocked. Got back at eleven was a glass panel on the top half of the door with a large crack one side to the other. This was only access to the corridor where the rooms are, no access to the hotel. I wondered if this door was unlocked all night and anyone could wander in off the street in the middle of the night. Wanted to go into the hotel for a coffee and have a read save waking my partner at 6 10 and couldn't get in the hotel. Breakfast was just warm wasn't a help yourself hot buffet breakfast. You told the waitress what you didn't like from the items on the menu, so for £30 for two it's not as good value compared to helping yourself from a hot buffet. Was disappointed
Stayed 1 night in Sep 2023
Response from GM on 7 Sept 2023
Hi CaroleThank you for your stay and review.I am sorry you were unable to check in to the hotel before check in closes, but pleased our team didn't cancel your reservation because of this and found means and ways to ensure you had the hotel room for the night.We have staff on site 24/7 for security.We find ourselves extremely competitive for our breakfast offering and pricing. Full continental and cooked breakfast for 15 (10 per person if actually pre booked on check in), unlimited juice, hot drinks etc.I am so disappointed and sorry that there was hairs in the bath. I have passed this on to housekeeping.

8/10 Good

Darran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 6 Sept 2023
Hi DarranThanks for the score.See you again

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the hole it was a comfortable stay the only problem was the shower was to hot and the bath was very difficult to get out Thus causing my partener to injure herself.
Stayed 2 nights in Sep 2023
Response from GM on 6 Sept 2023
Hi RonaldThank you for your review and feedback. I am sorry to hear about your partner. We will take a look at the hot water in your room as well as accessibility to and from the bathHopefully we will see you again soon

10/10 Excellent

Ronald

Stayed 2 nights in Sep 2023
Response from gM on 6 Sept 2023
Hi RonaldThanks for the sore!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, staff were really helpful and accommodating
Stayed 1 night in Sep 2023
Response from GM on 4 Sept 2023
HiThank you for the score and comments, our friendly team love comments such as this

10/10 Excellent

Ray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MG on 4 Sept 2023
Hi RayThanks for score!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night, but it was comfortable, safe, quiet and peaceful.
Stayed 1 night in Sep 2023
Response from MG on 4 Sept 2023
Hi LauraThanks for the review, much appreciated. Hopefully wont be too long until you visit us again

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, the room reminded me of a Holiday Inn. Clean and tidy no complaints. Breakfast just ok and if you are staying on the bottom floor be prepared for creaking floorboards above you. Type of hotel that is good for business stop or nearby functions is weddings, golf etc.
Stayed 1 night in Sep 2023
Response from GM on 4 Sept 2023
Hi AlanThank you for choosing to stay at the Holt Lodge Hotel.I am pleased you enjoyed your stay with us and we look forward to seeing you again!

2/10 Terrible

Hayden

Stayed 1 night in Sep 2023
Response from GM on 4 Sept 2023
Hi HaydenWe value all feedback tremendously however leaving a 'Terrible' headline without any comments what so ever doesn't help anyone. Please contact the hotel on 01978 661002 as I am keen to find out what was so 'terrible' during your visit here.

10/10 Excellent

CHIU

Liked: Cleanliness, staff & service, property conditions & facilities
Big outside area and very comfortable
Stayed 1 night in Aug 2023
Response from MG on 4 Sept 2023
Hi ChiuThank you for taking time to leave a review score.Look forward to welcoming you back

6/10 Okay

Joan

Liked: Staff & service
All the staff were kind and considerate and the decor was very good in public places. The room was very basic without much in the way of extras but breakfast was great.
Stayed 1 night in Aug 2023
Response from GM on 14 Aug 2023
Hi JoanThank you for your stay and review. I'm sorry we didn't manage to reach 5 out of 5 with your stay. What extras would you have liked?

10/10 Excellent

Craig

Stayed 1 night in Aug 2023
Response from GM on 7 Aug 2023
Hi CraigThanks for the score!Hopefully we will see you again

8/10 Good

Cameron

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was remote from surrounding area. Restaurant was understaffed. Meals were pricey but nice.
Stayed 1 night in Jul 2023
Response from GM on 15 Jul 2023
Hi CameronThank you for your stay and review. I am pleased you enjoyed your visit to us

10/10 Excellent

lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
quiet and pleasant
Stayed 1 night in Jul 2023
Response from GM on 3 Jul 2023
Hi LeeThank you so much for your stay and review.Hopefully see you again soon

4/10 Poor

Jonathan

Liked: Cleanliness, staff & service
Nice enough, but....
The hotel is set in nice, well kept grounds. The photo certainly does it justice. The interior is good, with a nice bar and restaurant area with outdoor seating. The problems, however, are more fundamental. The rooms are a bit tired and well look well used although the bathrooms appear to have been quite recently updated and have nice fixtures and a good walk-in shower. Bed was comfortable enough and the linen was clean and fresh - but you'll be gambling on whether or not you get a good night's sleep. The hotel is situated about 20 yards from the road and there is a lot of traffic noise to contend with. The hotel have tried to combat this with double glazing but without air-con who wants to have their windows shut in summer? However, worse than the traffic noise was the sound of the occupants of the room above. Were they noisy and playing loud music ? No. They merely walked around their room like anyone else, but the structure of the floor is so bad that every step they took squeaked, creaked and groaned like there were a couple of baby hippos up there. We didn't complain.....what on earth could be done? Short of pulling the place down and rebuilding, it I don't know how you fix this place. Sadly for the Holt, I never return to hotels where can't be sure of getting a good night's sleep.
Stayed 3 nights in Jun 2023
Response from chris on 26 Jun 2023
Thank you for taking time to comment on our hotel and we appreciate all feedback. We are trying our best to update the rooms and have started on a number of bathrooms. With regards noises as much as we make all guests aware of other guests in the hotel this sometimes is not considered

6/10 Okay

N

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Check if there food delivery is on time for meals
Arrived after 8 o’clock hungry made it to dining area to be told main menu is not available for food . Only have four choices, ok can we have chicken no chicken . Went elsewhere for food . We had early start 8 o’clock morning. Could we have a little earlier on breakfast no chefs till 8 o’clock so mist breakfast. 12 hours two rooms two bedrooms and shower with a very uncomfortable bill . And the place was empty with other couples complaining about choice of food .🤔
Stayed 1 night in Jun 2023
Response from chris on 26 Jun 2023
Thank you for your comments, unfortunately I know we did have an issue Friday & Saturday regards food catering due to one chef on annual leave and the other chef being ill. We did try our best to for warn guests but unfortunately some we could only speak to on arrival. We did say about take away food that could be delivered and this could be eaten in the restaurant.

8/10 Good

Kulbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from MG on 19 Jun 2023
Hi KulbirThank you for the score, and for choosing the Holt Lodge Hotel for your stay.

10/10 Excellent

Sharon

Stayed 1 night in Jun 2023
Response from MG on 20 Jun 2023
Hi SharonThank you for your stay.Look forward to seeing you again

8/10 Good

Dean

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed here last minute when visiting Wrexham for the football and teains were messed up by change to kick off time. Everything went well.
Stayed 1 night in Apr 2023
Response from MG on 13 Jun 2023
Hi DeanThank you for your stay and review.Hopefully see you again soon!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You must stay
Great, clean hotel friendly and helpful staff the food is great
Stayed 1 night in Jun 2023
Response from MG on 7 Jun 2023
Hi RichardThank you so much for the kind comments. Hopefully see you again in the not so distance future!

6/10 Okay

John

Stayed 1 night in Jun 2023
Response from GM on 30 Jun 2023
hi JohnThanks for the stay and score. Love to hear more

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from MG on 4 Jun 2023
Hi MelissaThank you for your stay and taking the time to leave a score! Hopefully see you again in the near future

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from MG on 31 May 2023
Hi SamanthaThank you for your stay and taking the time to fill out a quick score review.Look forward to seeing you next time

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from MG on 29 May 2023
Hi JeanetteThank you for the scoreHope to see you again

2/10 Terrible

Errol

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It has been a while since I felt it necessary to give such a bad review. This place should be avoided. My son got food poisoning here. The restaurant service was so slow that it begged belief. My sunglasses were stolen by a member of staff I believe. They are always trying to con you. And then, if that were not enough - they tried to charge us for damage to the room that had nothing to do with us. If that were not enough - the rooms are very shabby, and good luck getting proper room cleaning. This place is truly awful. They can't even pour a proper pint of Guiness.
Stayed 4 nights in May 2023
Response from GM on 25 May 2023
Dear ErrolVery disappointing to read your comments. We do not tolerate slander or abusive and aggressive behaviour to our team, so sorry you had to leave early.In the event of food poisoning, the caterer and the local Environmental Health Officer would be informed - none of which has happened, as this is the first we've heard of it. We have a 5* food safety and hygiene rating.Along with the false accusations mentioned, you failed to actually comment on the 'above and beyond' service received during your stay; a fridge was put in your room on request, with no extra charge; Breakfast was cooked for you an hour after official breakfast time had finished; Other members of your group have extended their stays with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from MG on 29 May 2023
Thank you for your score

2/10 Terrible

richard

Stayed 1 night in May 2023
Response from MG on 16 May 2023
Hi RichardThanks for the score. Disappointed no comments to go with it so we could take some reasoning for it.

8/10 Good

Fred

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice hotel, would stay again.
Very nice lobby, bar and restaurant. Room was a little dated but clean and tidy. Bathroom very nice great shower. Bed was reasonably comfortable. Hotel was quiet with no disturbances. Food in the restaurant was excellent with a good choice of drinks at the bar.
Stayed 1 night in May 2023
Response from MG on 16 May 2023
Hi FredThank you for your review. Some great comments and feedback we can work on. Look forward to seeing you again

8/10 Good

DW

Stayed 1 night in Apr 2023
Response from M|G on 16 May 2023
Thank you DW

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 2 nights in Apr 2023
Response from MG on 16 May 2023
Hi KateThank you.

10/10 Excellent

Julie

Stayed 2 nights in Mar 2023
Response from MG on 13 Mar 2023
Hi JulieThanks for the visit and taking time to leave a score! Hope to see you again

8/10 Good

Artur

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location.
Stayed 2 nights in Jan 2023
Response from MG on 25 Jan 2023
Hi ArturThanks for the review!

10/10 Excellent

Pavels

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good.
Good place for rest. Quiet, clean, friendly staff, nice food and also you can try local lager and cider straight from tap. :)
Stayed 1 night in Jan 2023
Response from MG on 25 Jan 2023
Hi PavelsThank you for visiting us. So pleased you enjoyed your stay.