Posted 22 Jan 2020
Overall, the room was clean, and nice. Limited and slightly odd food selection for breakfast and no continental breakfast (even lesser hotels usually offer complementary bagels) No kitchen = no room service option, was slightly disappointed in that. Got up early at 5am for work, Not from this area and had some questions, could not find any staff working, available at desk, or in the lobby vicinity. Also signs all over stated happy hour started at 4pm, we headed down around 4:30, but was informed the bar didn’t open until 5 ?? It’s odd because you’re at a “W” brand hotel, but without any of the “W” qualities, service, or other bells & whistles. Not sure it was worth it for the price paid.
Comment from Hotel Management
22 Jan 2020 by Tucsongm, Hotel Management
Thank you for constructive comments as we certainly strive to provide friendly service with a twist here at Aloft. I will certainly review the signage at Wxyz, we open at 4pm daily, except Sunday when we open at 5pm. We do offer breakfast for purchase in our Refuel area. Aloft's do not feature a complimentary breakfast or rooms with kitchens. In our Marriott family of brands, we do have several brands that offer those options. Again, thank you for your feedback and for staying with us. We are on it to make sure we deliver our brand promise.