Everything about our stay was wonderful. The only reason I did not give the hotel 5 stars is because of the wait at check out time. I understand that the day to day business of a hotel may require staff to step away from the desk from time to time but 1 hour before check out time I think the desk should be staffed. The only thing there to greet me was a sign stating the desk was unmanned and a phone to call someone to the desk if I needed them. In three trips to the Chicago area in the last two years this one was the best. I would definitely stay here again. The room was clean and comfortable. The staff was very helpful. Parking is a little crowded because of the nearby shops and restaurants but there are many spots designated for hotel parking only. Whenever we came back I was able to find a spot along the hotel perimeter.
We arrived late at the hotel and barring a small mixup in the room that we had reserved (there was another guest already), we had a smooth checkin. Also, although there was no breakfast included, there was a diner across the street at which we got a ten percent discount.
Everything was nice with my stay except for the shower. It took almost 5 minutes to get warm water to come out and then an additional 2-3 minutes to have a hot shower. I know 1st world problems right, but when you jump in thinking it will be warm quicker, let's just say it was a wake up call. The food was good and the service was very good.
The Cook and Lake county cities of Northbrook, Palatine, Vernon Hills, Glenview, and Lincolnshire are among Chicago’s most affluent suburbs. Vernon Hills is home to the popular Westfield Hawthorn shopping center and Zanies Comedy Club. Scenes from Ferris Bueller’s Day Off, The Breakfast Club, Weird Science, and Ice Harvest were filmed in Northbrook.
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