Ratings based on 1,063 Verified Reviews

3.9 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Great Hotel and Staff

Posted 23-Jul-2017
Staff was attentive. Alfredo was wonderful and made my mother's stay pleasant. Thank you Alfredo! I can't wait to return to Villa del Palmar!
Comment from Hotel Management
25-Jul-2017 by Ler Medina, Resident Manager, Hotel Management
Thank you for your review and preference.
3 out of 5
Recommended
for Everyone
by A verified traveller from atl.ga

good hotel on the beach

Posted 10-Jul-2017
Pros: this was our 4th time at this hotel and will probably the last because of our experience this time
Cons: dont charge for wifi- i travel all over the world and never get charged for using wifi
Location: 10 minutes to vallarta downtown, 80 pesos by taxi
check in took about 30 min. our luggage took another 30 min to be taken to our room. tried to get us a free day at a ( new resort) which is 10 years old.thanks but no thanks.
Comment from Hotel Management
15-Jul-2017 by Ler Medina, Residence Manager, Hotel Management
Hola Luis, we really appreciate your feedback, this opinión will help us to improve our service.
3 out of 5
Recommended
for Families
by A verified traveller

Great hotel for families with kids

Posted 10-Jul-2017
Pros: Kitchenette
Cons: I disliked the open air lobby, the mattress was a bit hard, there was no shower curtain in my bath and no way to stop water from going everywhere.
Location: Airport, restaurants and shopping near by
It is more of a famil friendly hotel. It is close to the airport, shopping and eateries. The price is great, and if you are traveling with kids, having a kitchenette is great. I was not traveling with kids so the bustling kid activity was nit the right fit for me. I also did not like the open air concept of the lobby. I prefer to be cool until I leave the hotel.
Comment from Hotel Management
12-Jul-2017 by Ler Medina, Resident Manager, Hotel Management
Thank you for your comments, we really appreciate your feedback
4 out of 5
Recommended
for Everyone
by A verified traveller from albany ny

Posted 06-Jun-2017
Cons: Stop misleading information on Expedia the room was listed as a junior suit at the hotel the room was a studio
Staff Sandra was the best very professional and extremely helpful
Comment from Hotel Management
09-Jul-2017 by Ler Medina, Resident Manager, Hotel Management
Hola Kim, thank you for your visit and feedback,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jun-2017
Great place to stay very clean and great staff but the time share people are very annoying
Comment from Hotel Management
15-Jun-2017 by Ler Medina, Resident Manager, Hotel Management
Thank you for your visit and comments, we really appreciate your preference.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Nice hotel near the Puerto Vallarta's malecon.

Posted 21-May-2017
Pros: Cleanliness Staff Food Location Service
Cons: It would be great to have free Wi-Fi
Location: Location is right on the money, it's near the center and main attractions.
I'm giving a 4 star review only because we had to wait a little over 2 hours to get our room, even though we got there on time. Also, the guy at the front was trying to give us a twin bed room instead of the king size bed I had reserved 2 months in advance. There is no free Wi-Fi available; the hotel charges 10 dlls a day if you decide to use it. The hotel is very very nice. It's located right next to the beach, so you can walk from your room to the beach with no problems. The staff was extremely friendly. There are 3 restaurants inside the hotel, mexican, italian, and international, all the food and drinks are delicious and the prices are very reasonable; a dinner for two with drinks and everything comes out to about 40 dollars. The hotel is located 10 minutes from the malecon, which is the main attraction there; it's a strip with stores, restaurants, and bars right next to the beach. There is a Walmart located also about 5 minutes away. Overall, I would recommend this hotel to a friend.
Comment from Hotel Management
15-Jun-2017 by Ler Medina, Resident Manager, Hotel Management
Hola Eulises, thank you for your visit and comments, we are working in a plan to include wifi for expedia customer, we hope to finish the process for your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago suburb

Beautiful hotel, close to everything

Posted 21-May-2017
Pros: The kitchen had everything: Microwave, blender, toaster, coffee maker, pots, pans, dishes, bowls, cups, flatware. The bathroom had a hair dryer.
Cons: Can't think of anything
Location: Close to the airport, the boardwalk, downtown, flea market, grocery store, Starbucks, fine dinning, high end shopping mall, bus stop. Perfect locale!
The entire staff was friendly, knowledgeable and just plain amazing. The hotel is gorgeous with beautiful grounds that are kept perfectly manicured. On our arrival we were provided a map of the area, and a flat rate listing for the price of the city bus and taxis to certain locations. No one will take you for the tour you didn't want to hike up their fare. There is a currency exchange in the lobby to convert your money into pesos and plenty of designated hotel personnel to book tours, answer questions or make restaurant reservations for you. On the hotel grounds you can find a small grocery store that carries almost anything you could need (they even had coffee mate!). There are 3 swimming pools, 3 restaurants in addition to room service and a small gift shop. A laundromat can be found around the corner from the entrance to the hotel. Free organized activities are offered all day along with a special themed activity for the evening. Every meal I enjoyed on the premises was fresh and delicious. The beach is just a mere few steps away with an opportunity to make purchases from local vendors. There are plenty of umbrellas and lounge chairs for everyone, everywhere. No need to get up extra early and stake your claim like on a cruise ship! When you leave or enter the grounds by taxi, the driver is stopped at the gate so his name and your room number can be recorded which made us feel really safe. This place is perfect!
Comment from Hotel Management
15-Jun-2017 by Ler Medina, Resident Manager, Hotel Management
Hola Minkytuscadero, thank you for your visit and comments, we really appreciate your preference
5 out of 5
Recommended
for Everyone
by A verified traveller from North Hollywood

Nice hotel but the check in process is slow

Posted 11-May-2017 on Orbitz
Pros: all inclusive. great food
Cons: a bit noisy with the HVAC condensors
Location: not walking distance to downtown. take bus or taxi
excellent service. Go for the all inclusive is fantastic and well worth the additional expense.
Comment from Hotel Management
15-Jun-2017 by Ler Medina, Resident Manager, Hotel Management
Hola Richard, thank you for your visit and comments, we are working in some improvements for our check in process, we area sure you will see a diferencie in your next visit, we really appreciate your preference.
3 out of 5
by A verified traveller from f

A brake

Posted 28-Apr-2017
The hotel is not what i expect is more like going to the camp, some of thr staff i feel that need more customer services training, the food is limited no a lit choices and alsi id rge hotel is all inclusive after 10:30 i believe if you want something you have to pay i feel the rhat is ridiculous.
Comment from Hotel Management
15-Jun-2017 by Ler Medina, Resident Manager, Hotel Management
Please receive an apology for not covering your expectations, we really appreciate your feedback.
4 out of 5
by Diego

Posted 24-Apr-2017 on Hotels
The only negative was that the resort wants you to purchase a time share and tries to book an appt for your time or gets to you upon check in.
Comment from Hotel Management
15-Jun-2017
Hola Diego, Thank you for your visit and comment, we really appreciate your preference.