Ratings based on 986 verified reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 18 Oct 2019
Very clean, good service and good breakfast. Parking was little bit tricky to get in.
4 out of 5
by a verified traveller

Posted 15 Oct 2019
The sausages for breakfast was under cooked both mornings
3 out of 5
by a verified traveller

Posted 14 Oct 2019
Did not like the fact that I had to leave my keys in the front office and that the other neighbors around me were super loud and I wasn’t aware that the hotel was on a Main Street
Comment from Hotel Management
16 Oct 2019 by Customer Care Team, Hotel Management
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
4 out of 5
by a verified traveller

Posted 8 Oct 2019
The room was clean ,breakfast was well set up. Tv size was perfect. Disliked that we stayed next to the window and you could hear all the cars. Other than that,a thumps up. Good price.
Comment from Hotel Management
8 Oct 2019 by Kevin, Hotel Management
We're sorry that the cars passing by created too much noise, but we're glad the hotel made up for it! We look forward to your next visit, and we'll try and get you a room facing a different direction.
5 out of 5
by a verified traveller

Posted 6 Oct 2019
Comment from Hotel Management
8 Oct 2019 by Kevin, Hotel Management
Thanks for the rating!
5 out of 5
by a verified traveller from SF Bay Area

Posted 6 Oct 2019
I would rate this little motel a 6 out of 5 if I could.. Ok it's in an older neighborhood that doesn't make it bad.. Ice machine wasnt working so the guy took it apart to fill up my ice chest.. Very clean.. A
Comment from Hotel Management
8 Oct 2019 by Kevin, Hotel Management
Thank you so much for the awesome review! I do apologize about the ice machine, which the parts needed finally came in and is now working again! It's great top head that my maintenance team was able to still get you some ice!
3 out of 5
by a verified traveller from San deigo

Posted 5 Oct 2019
I didnt care for the parkingx lack of black our curtains and there was a bunch nasty hair on the sheets and pillows. It was gross
Comment from Hotel Management
7 Oct 2019 by Customer Care Team, Hotel Management
Dear Crystal, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
5 out of 5
by a verified traveller from Yangon, Myanmar

Posted 3 Oct 2019
The staffs are awesome! The breakfast is great! Fresh and warm! The location is great!
Comment from Hotel Management
3 Oct 2019 by Guest Experience Team, Hotel Management
Dear Guest, We are happy to hear feedback from you regarding your recent stay and it's nice that you had a good overall impression. Our staff also thanks you for the nice comment you left about the service you received. We are glad you liked our location and enjoyed your breakfast. Thank you for choosing to stay with us and we look forward to seeing you again soon. Best Regards, Best Western Burbank Guest Experience Team
2 out of 5
by a verified traveller

Posted 2 Oct 2019
Comment from Hotel Management
4 Oct 2019 by Customer Care Team, Hotel Management
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
5 out of 5
by a verified traveller

Posted 1 Oct 2019
The hotel was great the staff were very friendly and helpful
Comment from Hotel Management
3 Oct 2019 by Guest Experience Team, Hotel Management
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Our staff also thanks you for the nice comment you left about the service you received. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Best Western Burbank Guest Experience Team