Friendly helpful staff, lovely cosy seating area (ballroom). Wild cafe food seemed expensive. Lovely family sea view room, although very hot, had to open window and very noisy and windy night! No hairdryer or iron....if you need these items. Lovely local hand made guest soaps for you in the bathroom. Used the spa for a treatment, was lovely and reasonably priced. Don't forget your bathers, there is a pool. Great kids play area and lovely sea views. Must note that we did mention the hot room and the duty manager came to see us and apologised and took money off our bill. All in all a lovely hotel, I would stay again but did cost £££££.
"Lovely hotel but down side on pre authorisation "
Lovely hotel only down side for me was having to pre authorise £50 when we knew we wouldn't be spending money in the hotel. Then having to wait 5-10 for it to be returned!! A payasyou go option would be better.
We had a brilliant stay the hotel was beautiful, our room was clean and well equipped, the staff were kind and helpful. We swam had a sauna and jacuzzi after dinner we walked on the beach. Breakfast was perfect with linen tablecloths a sea view and plenty of freshly cooked food, cereal and fruit. I was really pleased with the whole experience
Traveller from liskeard
This Victorian hotel occupies a cliff-top location affording views across Newquay Bay and is located 200 metres from the main …More
Had a fantastic couple of nights stay at The Old Custom House. Only reason I didn't top rate is because the kitchen was being refurbished and we didn't know about that until arrival, but that gave us a chance to try some of the other excellent eating places in Padstow like the Cherry Tree Cafe and The Harbour Inn. Well worth a visit.
Fantastic experience. Don't go if you are looking for a Travel Lodge. It is a work in progress. Individual and different hotel. Fantastic art work, furniture and decor. Set on clifftop with excellent views.
Could be so much more. The location is beautiful. The pool was ice cold and need of a revamp and the steam room wasn't working. The bed was uncomfortable and the room was dirty behind the bedside cabinets. The showers in the other rooms were very loud!
The county’s most rugged scenery and best beaches - Porthtowan, St Agnes, Perranporth, Polzeath, Newquay - are to be found here along with world-class surfing at Newquay. The latter is the most commercialised resort, with family attractions and a throbbing nightlife. The pretty fishing village of Padstow is the fashionable foodie capital of the region, while the spectacular Tintagel Castle ruins wrap themselves in the legend of King Arthur.
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