"Clean hotel with great staff but breakfast a farce"
Great location, modern and clean with very good staff. Unfortunately when breakfast time came there were problems for all guests...
Basically the self-serving breakfast area was not large enough to cope with the volume of guest traffic and there were not enough tables to seat everyone... It's lay-out created a 'bottle-necking' effect where we all had to fight past each other as the queues grew longer and effectively no one seemed able to serve themselves in a timely fasion. Also we again and again ran out of food items and utensils/crockery whilst the hard working staff tried to keep up with the demand. The staff were calm and professional but unfortunately there were not enough to service the ongoing demand. I did see some people complaining to each other and walking out of the breakfast area. We saw staff from the the reception actually trying to help keep up but the small supplies that they topped up repeated disappeared as the demand was too high. We did manage to eat our breakfast but we diddn't enjoy the experience as yet more new guests passed us into the chaos.
Traveller from Surrey
Located in Filton, this hotel is within 6 mi (10 km) of Blaise Castle, Bristol Zoo, and Tyntesfield. Clifton Village and The …More
We were greeted warmly on arrival and were given our room keys early as we had an afternoon event to attend. This allowed us to freshen up after a three hour journey. The venue was lovely for an afternoon party and staff were very helpful. In the evening about 15 of us stayed for dinner and were accommodated in the restaurant, even though we had not pre-booked and food was brought to the table very quickly.
There was another large party as well as ours and we were both quite noisy, but the atmosphere was very relaxed and we didn't feel that anyone was bothered by us (we hope not). Staff were pretty laid back and just unobtrusively worked around us keeping tables clear etc.
The bedroom was large with a super huge bed and was very quiet although other guests reported some distant traffic noise, so if this would bother you ask for a room facing away from the road. I was in room 206 on the first floor and it had a nice view of a lawn.
The only reason I have given four starts for facilities is because there was no mirror over the dressing table, so I had to try and dry my hair in the full length mirror on another wall, which was a bit weird. Other than that, I can't complain.
BTW - the tea and coffee sachets are in a secret compartment under the cups!
Traveller from Liverpool
Located in North Bristol, this hotel is 2.4 mi (3.8 km) from Aztec West and within 6 mi (10 km) of Hollywood Bowl Bristol and …More
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