Ratings based on 406 Verified Reviews

4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from North Adams, Mass.

Great location in very comfortable hotel.

Posted 29-May-2017
We could even do our laundry and play ping pong while we waited. So comfortable we wanted to live there. Staff helpful and hotel maintained very well.
5 out of 5
by Shannon

Relaxing

Posted 01-May-2017 on Hotels
It was s fantastic over night with my children. We were well relaxed when we left!
4 out of 5
by Yesha

Good hotel for family stay

Posted 19-Apr-2017 on Hotels
Stayed here in April with my family (2 adults, 3 kids aged 5,7,9). Great customer service. Room was nice. Fine for our family. "Kids eat free" but we waited about 40 minutes to get the food, both for breakfast and dinner. Kids were not happy about that. The restaurant was closed for lunch. Breakfast food was great; dinner was not. None of us enjoyed the dinner and wish we had instead gone out. We had the pool to ourselves. Not as warm as expected but kids enjoyed it.
4 out of 5
by Michelle

Posted 18-Apr-2017 on Hotels
This was a good choice for our family of 5. The pool area, while in the dark basement, included a hot tub and sauna which was great for 3 active kids. Some good placed to eat in walking distance and MA MoCA down the street.
4 out of 5
by Michael

Quick trip

Posted 18-Apr-2017 on Hotels
Great breakfast served and friendly staff. Our shower head was broken and kept turning from warm to hot
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Apr-2017 on Hotels
5 out of 5
by A verified traveller

Comfortable and Well-Situated

Posted 27-Mar-2017 on Hotels
A quick get-away and a chance to hear/see an amazing concert at Mass MoCA. We liked the hotel's walkable proximity to the concert venue (also a great museum). Enjoyed the pool and spa and took advantage of the 20% coupons for the hotel's restaurant.
4 out of 5
by Susan

This traveller left a rating score only Posted 27-Mar-2017 on Hotels
5 out of 5
by GLEN

This traveller left a rating score only Posted 26-Mar-2017 on Hotels
3 out of 5
by Meghan

Not really impressed

Posted 24-Mar-2017 on Hotels
Manager was extremely nice but the girl behind the desk was rude and disrespectful. My hotel was dusty and some of the fixtures (like the faucet and shower head) were loose. The shower was dirty and the water kept going from warm to extremely hot. I've stayed here twice now and they only have one working elevator each time and it takes forever. The walls are paper thin so I heard EVERYTHING in the room next to me. Especially when it was 1230 at night and I was trying to sleep.