Exterior

Reviews of SureStay Hotel by Best Western Virginia Beach Royal Clipper

2 out of 5
SureStay Hotel by Best Western Virginia Beach Royal Clipper
3508 Atlantic Ave, 36th and Atlantic Avenue, Virginia Beach, VA

Reviews

7.4

Good

Rating 10 - Excellent. 286 out of 1002 reviews" "
Rating 8 - Good. 337 out of 1002 reviews" "
Rating 6 - Okay. 186 out of 1002 reviews" "
Rating 4 - Poor. 96 out of 1002 reviews" "
Rating 2 - Terrible. 97 out of 1002 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Bernie

Liked: Staff & service
Disliked: Amenities
While room was updated, bathroom light/fan was noisy. Floor tile in bathroom was uneven and mismatched. Painting was sloppy. Very noisy............from outside street, street working on and maintenance being done 9-10 pm.
Stayed 2 nights in Apr 2024
Response from front desk on 13 Apr 2024
thank you for taken the time to respond to our survey. here at this hotel we strive to treat all our guests as extended family. we value your company and enjoy making new friends. as for the work being done outside on the street is beyond our control. the gas company recently replaced the old gas lines throughout atlantic ave. and then had a paving contractor come behind months after to repave the sections that they tore up. sorry that this work was a disturbance to you. i did ask them why they didn't give a warning so we can better inform our guests, they had no response. i will look into the bathroom tile and fan. i thank you very much for letting us know. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Monisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and it was very seamless.
Stayed 1 night in Apr 2024
Response from front desk on 8 Apr 2024
thank you for responding to our survey, here at this hotel we treat everyone like extended family, and we truly care about you. when we speak with you we speak from the heart not a script. we want to get to know you as well as you get to know us. we will give you our best advice of places to visit and dine at while you are with us. your comfort and time with us is important. we look forward to seeing you in the future, till then be safe stay safe

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on 4 Apr 2024
i am truly sorry that you rated us a one, here at this hotel we treat everyone like extended family. i wish i had been able to speak with you prior to your departure to find out what we could have done better. thank you very much be safe stay safe

10/10 Excellent

Nataliya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is my third time I stay at this hotel. It is as nice and clean as it used to be. The staff does their best to make your stay as comfortable as possible. They have daily housekeeping, even on weekends, and now they have breakfast. Love this hotel and when I come to Virginia Beach it will be my number one choice.
Stayed 3 nights in Mar 2024
Response from front desk on 25 Mar 2024
thank you so much for taken the time to respond to our survey. here at this hotel we treat you like extended family. we care about you and speak with you as an individual not a collective nor from a script. we talk with you from the heart to get to know you and you get to know us. we will offer our best advice of places to visit and dine. we want you to have an enjoyable time while staying with us no matter how long. we look forward to seeing you in the future till then, be safe stay safe.

10/10 Excellent

Jessie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff was nice.
Stayed 3 nights in Mar 2024
Response from front desk on 25 Mar 2024
thank you for taken the time in responding to our survey. i am happy to see that you had a good time while staying with us no matter how long. here we treat all that walk thru our door like extended family. your comfort and time you spend with us is always our concern. we want to make sure that everyone is having a good time. we will offer our suggestions on places that you may visit or dine at that would be enjoyable to you. we look forward to seeing you in the future, till then be safe stay safe

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from front desk on 8 Apr 2024
thank you for taken the time to answer our survey. here at this hotel we genuinely look forward to meeting everyone that walks thru our door. we treat you like extended family and speak with you one on one. we like to make sure everyone is having a good time while staying with us. we look forward to seeing you in the future, till then be safe stay safe

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Did not like the bugs and lack of plates at breakfast
Stayed 1 night in Mar 2024
Response from front desk on 10 Mar 2024
so sorry about the water bug. during the slow time i go between the desk and breakfast room to replace what may be getting low, during this day i was busy at the desk but i was able to get there several different times. i did notice once that we were out of plates but did replenish those.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly & nice
Stayed 2 nights in Feb 2024
Response from front desk on 28 Feb 2024
thank you so much for taken your time to respond to our survey. we here at the sure stay hotel treat all our guests like extended family. we conversate with you from the heart not from a script. we want to truly get to know you and you get to know us. we want to make sure you are comfortable and enjoying your time while staying with us. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from front desk on 23 Feb 2024
thank you so much for your response to our survey, it was a pleasure meeting you during your time with us and the many conversations we had. we wish you the best of luck in your endeavors. hopefully we will see you in the future. be safe stay safe

6/10 Okay

Mehran

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Amenities
Just one night stay.
Stayed 1 night in Feb 2024
Response from front desk on 20 Feb 2024
although you stayed for one night or several nights, you are just as important to us as everyone else. we do our best to treat you like extended family and want to get to know who you are. we look forward to seeing you in the future. be safe stay safe

6/10 Okay

MARCO, charlotte

Travelled with partner
Liked: Staff & service
La ubicasio y el precio Lo que no me gusto fue el desayuno muy simple y que estubieran mirando el encargado la cantidad que tomavamos en todo tiempo eso iso sentir incomodos
Stayed 2 nights in Feb 2024
Response from front desk on 19 Feb 2024
i am sorry, but if i was in the room at the time you were there it wasn't to see what people were eating it was to see if things needed to be replenished and how everyone is doing. hope everyone is doing well look forward to seeing you in the future

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from front desk on 19 Feb 2024
thank you so much for your comments, we are glad to see that you had a good time while staying with us. here at this hotel we do our best to treat everyone like extended family. we do not go by any fancy script, we speak to you as an individual not a collective. it was a pleasure meeting you. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The check-in process was very easy and the staff was very helpful. A great location and extremely economical.
Stayed 2 nights in Feb 2024
Response from front desk on 18 Feb 2024
thank you so much for the comments. here at this hotel we treat all our guests like extended family. we conversate with you as an individual not a collective we do not have scripts here that we read from we speak from the heart. we are very happy that you had a great time while staying with us. we look forward to seeing you again. be safe stay safe

8/10 Good

Miranda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Walked across the street to see the sun rise.
Stayed 1 night in Dec 2023
Response from front desk on 25 Jan 2024
thank you so much for the picture, looks nice and glad to see that you were able to visit the beach to get the sunrise. it was truly a pleasure having you stay with us, and we look forward to seeing you return. be safe stay safe

6/10 Okay

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room clean, staff nice and helpful, complementary breakfast basic but ok. Big gap under room door opening onto the outside (cold wind and noise from the street easily getting in). Heater very noisy. Room on 5th floor with very slow elevator. Only two luggage trolleys available : one was completely broken and the other was small, impractical and about to break.
Stayed 1 night in Dec 2023
Response from front desk on 25 Jan 2024
so sorry about the luggage trolley, we will take care of that right away, along with the door sweep on the bottom of your door. please in the future no matter where you are if you see something that is not right let the front desk know about. we will be happy to take care of and correct the issue while you are here. be safe stay safe

6/10 Okay

Jane

Travelled with group
Liked: Cleanliness, staff & service
Not so good
Had no hot water called front desk she was sorry at 9:00 she offered to put us in another room we all were in our night clothes and settle in with all our stuff so really did not want to move again
Stayed 1 night in Jan 2024
Response from front desk on 25 Jan 2024
we have taken care of the hot water, the valve in your room was replaced. i do apologize in regards to that but ia ma happy to see that we did offer another room for you to move to. be safe stay safe

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare place
Bad smell and dirty condition, noisy cooler.... I can't sleep well
Stayed 1 night in Dec 2023
Response from front desk on 1 Jan 2024
well i am truly sorry that you feel that way. i wish you had informed the front desk about this matter so we could have corrected it for you. here at this hotel we treat all our guests like extended family. we want to make sure everyone is comfortable and enjoying their time with us. i wish you would have brought this to our attention instead of being anonymous. have a safe and happy new year

8/10 Good

K Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed
Great stay overall, bedding comforter was too thin.
Stayed 1 night in Dec 2023
Response from front desk on 31 Dec 2023
i do apologize that the blanket was not thick enough. i would like to say that we do have extra blankets for anyone which would like one. here we do our best to treat all guests like extended family and your comfort is our main goal. we hope to see you in the future, and if there is something that may need our attention please do not hesitate to contact us at the desk. thank you very much. may you have a happy new year. be safe stay safe

10/10 Excellent

Simon

Stayed 1 night in Dec 2023
Response from front desk on 8 Dec 2023
thank you so much for your response to our survey. here at this hotel we strive to treat all our guests like extended family. we truly conversate with you so we can get to know you and you know us. we will always give you our best options of things to do and places to dine. we thank you for your visit and look forward to seeing you in the future. have a safe and joyous holiday season. be safe stay safe

10/10 Excellent

Ginseng Trelles

Liked: Cleanliness, staff & service, property conditions & facilities
Staffing was amazing. Location is fabulous. We will definitely come back.
Stayed 3 nights in Nov 2023
Response from Julie on 29 Nov 2023
We look forward to seeing you again! Thank you for your amazing review. We wish you the best this holiday season and beyond.

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything the service
Stayed 3 nights in Nov 2023
Response from Julie on 29 Nov 2023
Thank you so much for your lovely review! We hope to see you again soon. We wish you and yours the best this holiday season and beyond.

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from front desk on 12 Nov 2023
thank you so much for taken the time to respond to our survey. we are happy to see that you had an enjoyable time while staying with us. we here at this hotel treat all our guests as extended family. we have genuine conversations with our guests, because we want to get to know you as an individual not a collective. we look forward to seeing you in the future. be safe stay safe

6/10 Okay

Blair

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from front desk on 13 Nov 2023
so sorry that you did not have that good of a time, i wish i knew what we missed on. i do apologize. here at this hotel we treat all our guests as extended family and truly do our best to get to each individual as who you are, not a collective. we hope to see you in the future. be safe stay safe

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but would recommend, clean, comfort
Clean & comfortable bed, fridge, microwave, HBO. Walking distance to good small restaurants and pancake house. Walk across street to beach. No beach view because of hotel across street but Sunset view.
Stayed 1 night in Nov 2023
Response from front desk on 11 Nov 2023
thank you so much for taken the time to respond to our survey. here at this hotel we treat all our guests as extended family members and then some. we conversate with you to get to know you as an individual not a collective. we will give you our best advice of places to visit and dine while you are here with us. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from front desk on 9 Nov 2023
thank you so much for your response, we here at this hotel treat all our guests as extended family members. we truly want to get to know who you are as an individual not a collective. we get into conversations with you about your likes and dislikes. we give you our insights on places to visit and dine at while you are here, or traveling to other areas close by. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff were extremely friendly and very helpful! Highly recommend staying here. Great breakfast selection, too!
Stayed 4 nights in Oct 2023
Response from front desk on 30 Oct 2023
thank you so much for your comment, we here at this hotel do our best to treat all our guests as extended family members. we want to get to know all that come stay with us as an individual not a number. we thank you for staying with us and we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

JAMIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, desk staff Brian and Jose very helpful and caring. Bed was very comfy. Only issue were deadbolt didnt work and room phone is buzzy.
Stayed 1 night in Oct 2023
Response from Julie on 25 Oct 2023
Thank you for taking the time to leave us a lovely review! We will definitely fix the issues that you have brought to our attention. We hope to see you again in the future.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities
We stayed here for one night and checked in super late! Like 4:00 am and the staff was accommodating for us to check in that late and was efficient in getting us checked in because they knew we were exhausted after our long drive. Don’t let the outside of this hotel deter you from staying. It may appear to some to be “dated” or not high quality but, we were very impressed with the modern look inside the rooms and the cleanliness and comfort level of the beds. We had no complaints and it was a perfect clean place to lay our heads after a long night of driving. Upon check out the man working at the desk was super friendly and was telling us to enjoy our stay on the town and offered to let us continue to park in the lot and walk to the boardwalk for the weekend activities which I thought was nice as most places charge hoh to park and walk to the oceanfront. I would definitely stay here again!
Response from front desk on 22 Oct 2023
thank you so much for your comments. at this hotel we treat all our guests as extended family. we understand that there are some of our guests that are running late as to where we will make sure everything is ready for your check in when you arrive. when people depart the hotel we also understand that you want to do things while here and we offer the parking for free to all our guests we want our family members to enjoy what time they have available. thank you again, see you in the future. be safe stay safe

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
The manager was most helpful and enjoyed chatting with him. People like that can make or break a place. Not as nice as the places across the street, but then we didn't pay what they were charging. Half a block to the boardwalk and easy walking to dining areas. Would go back again.
Stayed 1 night in Oct 2023
Response from Front Desk on 12 Oct 2023
thank you for your response, here at this hotel we strive to treat all our guests as extended family members, we want to have a genuine conversation with all our guests as much as we can. we are not robots and don't follow a script at this hotel. it was a pleasure meeting you although your stay was brief. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Andrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. It is conveniently located very close to the beac, clean, with great bed and daily housekeeping. It is my second stay there. This time the parking was less crowded and I had no problems with finding space to leave my car. But the best thing about the hotel is the staff, always friendly and willing to help. I was pleased to get an upgrade from a lady at the reception and got a room with ocean view. Thank you!
Stayed 3 nights in Oct 2023
Response from Front Desk on 10 Oct 2023
thank you so much for your comments. here at this hotel we strive to treat all our guests as extended family members. we want to get to know everyone as an individual not as a collective, as a lot of other hotels do. everyone is different and your needs are different which is one reason that we truly want to know you as our own brother and sister. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Dana

Stayed 1 night in Oct 2023
Response from front desk on 30 Oct 2023
thank you so much for your comments. we here at this hotel strive to reach out and speak with all our extended family members. (you). we want to get to know you so we can form a solid friendship and understanding with everyone. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 10 Oct 2023
thank you so much for the high rating we are very pleased to see that you had an enjoyable time while staying with us. we are always here to assist you with what ever you may need. we look forward to seeing you in the future. be safe stay safe

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Front Desk on 10 Oct 2023
thank you so much for the rating. i am very pleased to see that had an enjoyable time while staying with us. here at this hotel we strive to treat all our guests as extended family members and we look forward to your arrival. we want to get know you, and have a genuine conversation with you. we look forward to seeing you in the future. be safe say safe

10/10 Excellent

Zsolt A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Sep 2023
Response from Front Desk on 6 Oct 2023
thank you so much for your response to our survey, we greatly appreciate your time with us and being able to get to know you. here we value all our guests and do our best to treat everyone as extended family members. we do our best to find activity that you will enjoy along with great restaurants to eat at. again thank you very much we look forward to seeing you in the future. be safe stay safe

8/10 Good

Martha

Travelled with partner
Good location. Good value.
Stayed 2 nights in Oct 2023
Response from Front Desk on 6 Oct 2023
thank you so much for your response to our survey, we here at this hotel strive to do our best to make sure all our guests are comfortable and enjoying themselves as much as we can. we treat all our guest as extended family members and look forward to getting to know you as an individual. we look forward to seeing you in the future. be safe stay safe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was great. Received text message each day regarding our stay. Rooms were clean but could have been a little cleaner. We got what we paid for. Overall had a great vacation and happy with the hotel rates to make it more affordable.
Stayed 3 nights in Sep 2023
Response from Front Desk on 1 Oct 2023
thank you so much for your response. it truly was a pleasure meeting you and being able to assist you with places to dine. here at this hotel we pride ourselves in treating all our guests as extended family members and look forward to being able to get to know who our guests are. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Melody

Stayed 1 night in Sep 2023
Response from Front Desk on 1 Oct 2023
thank you for such a high rating, we are pleased that you had an enjoyable time while staying with us. we treat all our guests here like extended family and look forward to being able to speak with you while you are with us. we look forward to seeing you in the future. be safe stay safe

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on 1 Oct 2023
thank you for taken the time to respond to our survey. we here at this hotel try to get to know all our guests as an individual to where no two people are treated the same based on what brings you to our home. we treat all our guests as extended family members and truly look forward to getting to know you. we look forward to seeing you in the future. be safe stay safe

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
The motel was nice and did what it needed to do while in town for a nearby family reunion. He was really only there to sleep at night and nothing more. The front desk staff were all very friendly. Parking right in front was super convenient. My son complained about the errant noise at night from outside the street level room that faced a busy street with active nightlife. Overall, it was a decent motel for a quick, 2 night visit.
Stayed 2 nights in Sep 2023
Response from front desk on 28 Sept 2023
i thank you very much for taken the time to respond to our survey. it was a pleasure meeting both you and your son. it is always our pleasure to make every ones stay here as comfortable as possible. we treat all our guests as extended family. i do apologize about any noise coming from the street. we look forward to seeing you in the future. be safe stay safe

8/10 Good

Jake, Hines

Liked: Cleanliness, staff & service
Convenient location to beach without spending a fortune. Great restaurants close by. Property is a bit older, but don’t let that keep you away. Like I said nothing fancy, but a decent value.
Stayed 1 night in Sep 2023
Response from front desk on 28 Sept 2023
thank you for the comments, we here at this hotel do our best to make sure all our extended family members are taken care of to the best of our ability; and that the rooms are comfortable during your visit with us. we look forward to seeing you in the future. be safe stay safe

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room updated nicely and clean but did notice an odd smell.
Stayed 2 nights in Sep 2023
Response from front desk on 21 Sept 2023
thank you for your comments. i am sorry that there was a smell in the room. i do apologize and will check with housekeeping staff to make sure this is looked at. we thank you very much for staying with us and look forward to seeing you in the future. be safe stay safe

8/10 Good

Nanette

Travelled with family
Liked: Amenities
The two of us are in our 70’s. The only problem we had in the room was with the toilet. It is a short toilet and there is nothing to assist in getting up after use. A handle on the wall directly in front of the toilet would have been very helpful. We took one of the desk chairs and kept it in the bathroom next to the toilet.
Stayed 2 nights in Sep 2023
Response from front desk on 20 Sept 2023
thank you so much for your kind response. we will look into that issue. it was a pleasure having you stay with us. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Mario

Travelled with partner
Liked: Staff & service, property conditions & facilities
Both counter people where GREAT. The lady that helped us check in was so nice and helpfull, same with the gentleman that help us check out.
Stayed 1 night in Sep 2023
Response from front desk on 20 Sept 2023
thank you for taken the time to respond to our survey. we are pleased that you stayed with us and look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly it was very very clean kid friendly
Stayed 2 nights in Sep 2023
Response from front desk on 20 Sept 2023
thank you so much, we try our best to take care of all our guests like extended family members; and always look forward to helping you out with things to do while staying with us. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make us feel welcome. texting me everyday to ask me if I need anything.
Stayed 2 nights in Sep 2023
Response from front desk on 17 Sept 2023
thank you so much for taken the time to respond to our survey. here at our hotel we take pride in the service we offer, and treating all our guests as extended family members. we try our best to speak with everyone in a relaxed atmosphere as a person. not a rehearsed script. we truly want to get to know who you are and who we are and what our hotel has to offer. thank you once again. be safe stay safe

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Room was kind of plain, but everything was clean, and the bed was comfy. People at the front desk were exceptionally friendly and helpful!
Stayed 1 night in Sep 2023
Response from front desk on 17 Sept 2023
thank you so much for the kind remarks and taken the time to answer our survey. here at this hotel we treat all our guests as extended family members, and look forward to getting to know you in a relaxed atmosphere. we want everyone to have an enjoyable time with us and look forward to seeing you again in the future. thank you again for your visit. be safe stay safe

2/10 Terrible

Tara

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property was disgusting. The bedding had boot prints on it, the floor was so dirty that my child's feet were black after 5 mins of being barefoot, there were roaches in the room, the bed was so insanely uncomfortable that we couldn't sleep, and the pool was so murky that I couldn't even see the bottom of the "5ft" sign on the side of the pool. The staff were nice, I felt bad they had to work in those conditions.
Stayed 2 nights in Sep 2023
Response from front desk on 16 Sept 2023
so sorry that you encountered these issues, i wish i had known to where i would have moved your room for you.

10/10 Excellent

LETISHEA

Travelled with group
Liked: Cleanliness, staff & service
The pool was very small and parking was very tight. Overall good stay.
Stayed 1 night in Sep 2023
Response from front desk on 15 Sept 2023
thank you for taken the time to respond to our survey. we are pleased that you had an enjoyable stay with us. we look forward to meeting new people ever day, and we treat everyone like extended family members. we look forward to seeing you in the future. be safe stay safe

4/10 Poor

Verified traveller

Travelled with family
Stayed 3 nights in Aug 2023
Response from front desk on 15 Sept 2023
thank you so much for your response. we are happy to see that you had a good time while staying with us. we here at the sure stay treat all people like extended family members; and we look forward to meeting new people every day. we do our best to assist everyone with things to do that they will enjoy. we look forward to seeing you in the future. be safe stay safe

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great set location & fun environment.
Stayed 1 night in Sep 2023
Response from front desk on 13 Sept 2023
thank you so much for your comments, we are pleased to see that you had an enjoyable time while you were staying with us. we here treat all our guests as extended family members. we do our best to make sure everyone has an enjoyable time. be safe stay safe