Ratings based on 638 Verified Reviews

2.7 out of 5
44% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Nov-2017
Traveling for work nice hotel quick check in and very nice helpful staff very comfortable room
Comment from Hotel Management
19-Nov-2017 by General Manager, Hotel Management
Thank you for leaving us a perfect rating and your feedback. We are very happy that you were comfortable during your stay and found our staff helpful. We hope to have you as a guest again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk, Va

Nice room for price

Posted 02-Oct-2017
The bathroom was unappealing to me, everything else was comfortable. Except, there weren't enough outlets in the room so I had to unplug a lamp to charge my phone or unplug the refrigerator to use the microwave.
Comment from Hotel Management
06-Oct-2017 by General Manager, Hotel Management
Thank you for taking the time to leave us your feedback. I am sorry that the bathroom and outlets did not meet expectations. We will look into what we can do to improve these issues. We hope to have you as a guest again in the future.
1 out of 5
by A verified traveller from norfolk, virginia

The room need to be updated and overall.

Posted 31-Aug-2017
I will not stay at that day inn again are if my life depending on it. The room need upgrade and painting.
Comment from Hotel Management
03-Sep-2017 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback. I am sorry that you had a bad experience. We will look into any updates that we can do to improve our hotel. We hope that you will give us another chance in the future.
3 out of 5
by A verified traveller from michigan

Needs update

Posted 27-Aug-2017
Overall not an extremely bad motel. Given that the location is close to the airport, hot breakfast is included every morning, and that the price is relatively inexpensive, it is sort of a bargain for someone who is looking for an affordable accommodation for a short stay in Norfolk. However, I wouldn't mind paying a little more for a cleaner room, a cleaner washroom, especially the bathtub, a better bed, and a place with better appearance. I think a renovation will go a long way for this motel and the management can certainly charge more if the entire motel is updated.
Comment from Hotel Management
29-Aug-2017 by General Manager, Hotel Management
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. I will pass this information along to the housekeeping staff.
2 out of 5
by A verified traveller from California

awful

Posted 24-Aug-2017 on CheapTickets
Pros: front desk am staff
Cons: whole place needs to be overhauled
Location: not impressed
the AM staff wonderful condition of hotel awful face of air conditioner smashed in unclean no lightbulbs worked some missing phone didnt work and there was a hallway covered across with spiders looked like a scary movie. the hotel looks very run down air conditioners leaked all over sidewalks bad wont go there ever again
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to Airport

Posted 23-Aug-2017
It was a nice hotel for the price. Clean, fairly quiet, and the shuttle to/from the airport was excellent. I would stay there again.
Comment from Hotel Management
27-Aug-2017 by General Manager, Hotel Management
I am pleased that you would choose to stay here again. We hope to see you on your travels to Norfolk. Thank you for leaving your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveller from ky

Posted 23-Aug-2017
Room was ok for the price I paid! Could have been better but overall it was ok
Comment from Hotel Management
27-Aug-2017 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback. I am pleased that your overall stay was good. I hope that you stay with us again in the future.
2 out of 5
by A verified traveller from di

Awful hotel

Posted 23-Aug-2017 on CheapTickets
Great staff very nice young lady who was day time clerk rest of the hotel was terrible
1 out of 5
by Andre

HORRIBLE PLACE

Posted 22-Aug-2017 on Hotels
Will never stay there ever again. Room smelled, wasn't given the proper room, and was threaten by rude desk woman when I asked for a late checkout. HORRIBLE
Comment from Hotel Management
27-Aug-2017 by Brooke, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
4 out of 5
Recommended
for Everyone
by A verified traveller from Keithville LA

Posted 22-Aug-2017
Arrived after midnight and was greeted by very helpful person
Comment from Hotel Management
23-Aug-2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.