Ratings based on 661 Verified Reviews

2.7 out of 5
45% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Feb-2018
It was okay close to the airport not hard to find service was okay no hassles
3 out of 5
Recommended
for Everyone
by A verified traveller from MD

Posted 11-Feb-2018
Street noise and residents playing music loudly in their cars in the parking lot are something of an issue. But the room was clean and that was very nice.
Comment from Hotel Management
14-Feb-2018 by General Manager, Hotel Management
Thank you for taking the time to leave us your feedback. We are pleased that you enjoyed the room and found it very nice. I am very sorry that there were some noise problems. In the future, should you return, please feel free to call the front desk if you experience any issues.
4 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk, VA

Relaxing

Posted 05-Feb-2018
I needed to relax and "regroup". It was very quiet.
Comment from Hotel Management
07-Feb-2018 by General Manager, Hotel Management
Thank you for taking the time to leave us your feedback. I am happy that we were your choice for your relaxing stay and I hope we will be top choice in the future.
1 out of 5
by A verified traveller from Maryland

Do not stay here. Deserves zero stars

Posted 02-Feb-2018
Room was worn and shabby. Water was dripping from a crack in the ceiling. Carpet frayed. Telephone broken. Heater control knob missing. Walls stained. Sink and bathtub damaged.
Comment from Hotel Management
05-Feb-2018 by General Manager, Hotel Management
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Norfolk.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Feb-2018
Good deal for the price, would stay here again if I needed a cheap place to stay.
Comment from Hotel Management
01-Feb-2018 by General Manager, Hotel Management
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
3 out of 5
by A verified traveller from Boston, MA

needs update

Posted 16-Jan-2018
Pros: the bed was comfortable
Cons: a renovation or even a walk through each room to make sure it is completely functional, like the lock on the door, toilet, tub, etc.
Location: Very convenient location on a main road with MANY stores and restaurants within 5 minute drive.
The first night, I was placed in a room with a door tilted on the hinge which didn't allow the deadbolt to cross over and it felt like the door wasn't shut all the way or could be pushed open, I felt unsafe. Also, the drain in bathroom was extremely slow and I had a tub full of water when I was done showering. The toilet didn't flush so I tried to turn on the water pressure and the pipe started leaking water. I was in a nonsmoking room and the comforter had a cigarette sized burned hole through it. My room was changed the next day, the second room also had a slow drain. but was OK. I've stayed at WAY better 2.5 star hotels before and I think I was disappointed because I had a high expectation, an update is definitely needed. I would not stay there again.
Comment from Hotel Management
19-Jan-2018 by General Manager, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
4 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk

Nice hotel

Posted 12-Dec-2017
It was reasonably priced and clean room close to where I needed to stay all around good experience and I'm happy
Comment from Hotel Management
15-Dec-2017 by General Manager, Hotel Management
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
1 out of 5
by A verified traveller

No heat in room

Posted 10-Dec-2017
The room had no heat. It was a really terrible experience to freeze through the night.
Comment from Hotel Management
15-Dec-2017 by General Manager, Hotel Management
We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.
3 out of 5
by A verified traveller

Posted 28-Nov-2017
Needs a good cleaning and dusting plus a paint job
Comment from Hotel Management
28-Nov-2017 by General Manager, Hotel Management
Thank you for leaving your valuable feedback. We hope to have you as a guest again.
3 out of 5
by David

Posted 16-Nov-2017 on Hotels
They charged me, even after I paid ‘hotels.com,’, then charged me again and then refunded one charge,so.... they still owe me $50!!!!!!!
Comment from Hotel Management
19-Nov-2017 by Brooke, Hotel Management
Thank you for providing your feedback. We are aware of the mistake that was made and I have spoken to you. We have made all of the appropriate returns and everything should be back on your account. If something is not corrected we will work with you to make sure everything's in order. This was not our intention and apologize for the inconvenience. Despite this, we hope to have you as a guest again in the future.