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Reviews of Homewood Suites by Hilton Chesapeake-Greenbrier

3 out of 5
Homewood Suites by Hilton Chesapeake-Greenbrier
1569 Crossways Blvd, Chesapeake, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 192 out of 420 reviews" "
Rating 8 - Good. 117 out of 420 reviews" "
Rating 6 - Okay. 49 out of 420 reviews" "
Rating 4 - Poor. 36 out of 420 reviews" "
Rating 2 - Terrible. 26 out of 420 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Austin

Stayed 3 nights in Jan 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

TANYA, KAPOLEI

Stayed 6 nights in Dec 2023

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect fit!
This hotel and the room we had were the perfect fit for what our family needed. Our half-suite had a door between the bedroom and the sitting area, allowing us to put our children down and enjoy some time together. This is not the nicest place in terms of quality that you can stay at, and much of the furniture and decor seemed a bit dated. But it was clean, it was a great value, and it fit what we needed perfectly. We will likely stay here again when visiting family in the area.
Stayed 1 night in Dec 2023

6/10 Okay

Erica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I don’t like when I feel I’m being rushed out of the room
Stayed 1 night in Dec 2023

6/10 Okay

Erica

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not Happy
This time around I wasn’t happy with the amount of things wrong with the room
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Travelled with family
Liked: Staff & service, amenities
Convenient with great dining options. Rooms could use a makeover but have all the necessities and good value. Great service.
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all a great stay for a business trip. As other reviewers have mentioned, the property is a little dated, but everything was clean. The unit was equipped with enough to put together some simple meals. Staff was exceptionally nice and outgoing. Definitely the highlight of the stay.
Stayed 2 nights in Oct 2023

6/10 Okay

Deborah

Travelled with family
Beds and pillows not comfortable. Not real clean but appears old. Carpets not real clean either.
Stayed 2 nights in Sep 2023

6/10 Okay

chris

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Constance

Stayed 2 nights in Sep 2023

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEDBUGS AND BS from both Homewood and Hotels.com
BEWARE OF BEDBUGS! I had invited a couple to stay with us in a 2 king bed suite for a week long birthday visit and celebration. I booked through hotels.con having used them for some years now. After the first night I began itching but I presumed it was mosquito bites. On Thursday, when I pulled back the covers, several bugs were crawling around the bed with evidence that others had been squished. We had the manager come up so she would see first hand the bugs, as well as the filthy, menstrual stained mattress that I had unwittingly had my dear friends sleeping on. After constantly needing to follow up with both the hotel itself & hotels.com, with the manager, R. A. Lacey, never being available when I called, we were finally offered 3 day refunded by hotels.com. Let me just say also, that hotels.com also blocked our efforts for a refund by being unwilling to supply basic information about the location of their corporate offices (5400 Lyndon B Johnson Fey, #500, Dallas, TX 75240; 877.903.0071), being unwilling to provide a transcript of our chat & basically trying to frustrate us into giving up pursuing resolution. Anyway, hotels.com finally provided a full refund after filing a claim with the BBB. Hotels.com & also offered to provide a $100. credit for a future booking but I have not seen that so to date, they have not honored the full scope of their resolution offer. I paid over $2000. In advance and left there with over 30 bug bites from my eye to my feet. DON’T STAY HERE!
Stayed 7 nights in Jun 2023

6/10 Okay

Lawrence

Travelled with family
Disliked: Property conditions & facilities
The facility in general was fine. The door lock to our suite broke after the first use and took an hour or so to repair. The AC unit in the main room of the suite didn’t work. The sofa bed was the most uncomfortable mattress you could ever imagine. The couch had some stains on the arms. Breakfast was ok.
Stayed 1 night in Aug 2023
Response from Nesha Howard , Front Office Manager on 28 Aug 2023
Good morning Mr. Lawrence I do apologize for the room issue. I will make sure I let housekeeping know about this.

6/10 Okay

Gail

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Ripped sofa, dirty, stained chairs, used a mattress pad for a quilt on the bed. Slippery tub, with no walk ins for handicapped. This place needs a seriuos upgrade. For $200 a night it's old and there was no air conditioning in the hallways.
Stayed 3 nights in Aug 2023
Response from Nesha Howard , Front Office Manager on 28 Aug 2023
Good morning Ms. Gail, I do apologize for the room issues you had during your stay. I will make sure we correct the issues and hopefully you will stay with us again.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Roni

Stayed 1 night in Jul 2023

8/10 Good

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Where the carpet met tile in bathroom and flooring in kitchen there were sharp staples exposed that cut our feet Check in experience was excellent, they welcomed us, answered questions, let our kids pick prizes and were so warm and wonderful. Nice breakfast choices and friendly service. Perfect stopover for our trip
Stayed 1 night in Jul 2023
Response from Nesha Howard , Front Office Manager on 28 Aug 2023
Good morning Ms. Derdre, Thank you for staying with us. We do apologize about the staple incident, and we did take care of that problem. I do hope you come back and stay with us again.

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service
Needs Updating
Hotel was clean and staff were great but rooms are very out dated
Stayed 1 night in Jul 2023
Response from Nesha Howard , Front Office Manager on 28 Aug 2023
Thank you for staying with us Ms. Mary and hopefully you will come back and visit us soon.

4/10 Poor

Tiara

Travelled with family and small children
Liked: Cleanliness
This comment section does not give you enough space to truly let the viewers know the headache we went through so they can decide for themselves whether to stay at either the Homestead Suites or their sister company the Hilton next door. As we had to encounter both hotels because a pipe burst in our room at the Homestead. If management wants to call and rectify our visit we encourage them to do so. Let just say this was not the trip we planned for our children for a job well done to end their school year and start their summer break. Wasted money. Disappointed.
Stayed 2 nights in Jun 2023

4/10 Poor

Jeremy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very un-clean, people at the front desk were very nice but other then that it was very bad !!!
Stayed 1 night in May 2023

8/10 Good

Gidget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great when traveling for a graduation
We traveled to Virginia for a graduation. The room we stayed in was quite comfortable. It was nice to have a small kitchen with refrigerator to keep our drinks in and microwave to heat up leftovers as well as nice coffee mugs to drink tea out of after a long, eventful day.
Stayed 3 nights in May 2023

8/10 Good

Brandee

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

2/10 Terrible

Rodolfo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never can do my check in even when I confirm my reservation
Stayed 7 nights in Apr 2023

2/10 Terrible

LaShauna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
no waffle station as pictured. alot of the breakfast items my family couldn't consume due to pork and bell peppers. gym was not that great. some of the equipment didnt work
Stayed 3 nights in Apr 2023

10/10 Excellent

Chanelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring break getaway!
Nisha check my daughter and I in. She was very kind and sweet! Excellent customer service with the other ladies at the front desk as well! We can't wait to come back!
Stayed 2 nights in Apr 2023

10/10 Excellent

Gail, Peekskill

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful and convenient location. Friendly staff!
Stayed 2 nights in Mar 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at ths place made accomodations for me and were very attentive to my needs
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was used by previous hotel stay over for dog stays. The furniture was all scratched up and a chewed up. The curtains were either dirty or rusted and not cleaned off. The same applies to the kitchen table. It was dirty. Also the fire alarms went off a few times during the night which jolted us out of sleep. We would prepare t leave the room and then they would stop. The food was also cold in the morning and the OJ was separated and undrinkable. The coffee was amazing! The location was great. The front desk staff were welcome and polite.
Stayed 3 nights in Feb 2023

10/10 Excellent

Deborah, Gridley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, breakfast was nice every day. Close to conveniences.
Stayed 12 nights in Jan 2023

4/10 Poor

Carmine

4/10 Poor

Sandy

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was nice and helpful however the room was so dirty that I had to dust the black stuff off of the ceiling fan with a towel to feel good enough to sleep. The decor was all old. The shower was old and dirty. I thought breakfast was served till 10:00 am. We went for breakfast at 9:45 am and the staff had cleared almost all of the food.

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at this place.

10/10 Excellent

kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
I can say it's ok, the room that we stayed is falling apart. Main door you have to bang it to close, bedroom door has big hole on the back of it. Bathroom sink has cracked on it, one time there is no hot water can't take a shower. We called the lobby and was told they will send from the maintenance but no one came. Thermostat are not working too.
Stayed 3 nights in Dec 2022

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We were there to celebrate thanksgiving and our 40 th wedding anniversary. Have visited Virginia Beach area in past but this was first time at this hotel. Will stay again when we come to this area. Loved the fact that you are pet friendly. Great breakfast! Pleases don’t change!
Stayed 7 nights in Nov 2022

6/10 Okay

Benita

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sumit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DC trip
Excellent facility and stafff
Stayed 2 nights in Nov 2022

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the room size. Bed was very comfortable, Breakfast Saturday was fine but Sunday was excellent. Front desk was great. Lobby room very comfortable. pools were nice. My husband and I and our 2 daughters and their families loved being here. no regrets of complaints.
Stayed 2 nights in Nov 2022

6/10 Okay

Henry

Liked: Staff & service
Disliked: Property conditions & facilities
no commit,
Stayed 1 night in Nov 2022

10/10 Excellent

eva

Stayed 1 night in Oct 2022

8/10 Good

CAMMIE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The room was a good size and very clean . We really appreciated the hospitality of the staff , especially April at the front desk . A few things didn’t work in the kitchen but it didn’t affect our stay . I would definitely stay here again .
Stayed 4 nights in Sep 2022

8/10 Good

Danielle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
dog friendly close to everything! i’d stay again
Stayed 2 nights in Sep 2022

8/10 Good

Julia

Liked: Staff & service, room comfort
Musty
Stained carpets in our room and musty smell in the room.
Stayed 1 night in Sep 2022

10/10 Excellent

Robyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stay was very good
Stayed 1 night in Sep 2022
Response from Homewood Suites Staff. on 6 Sept 2022
Thank you for your feedback.

4/10 Poor

Oyeleye

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2022
Response from Homewood Suites Staff. on 6 Sept 2022
Thank you for your feedback.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay. Very friendly staff and great breakfast.
Stayed 2 nights in Aug 2022
Response from Homewood Suites Staff on 6 Sept 2022
Thank you for your feedback.