BEWARE OF BEDBUGS! I had invited a couple to stay with us in a 2 king bed suite for a week long birthday visit and celebration. I booked through hotels.con having used them for some years now. After the first night I began itching but I presumed it was mosquito bites. On Thursday, when I pulled back the covers, several bugs were crawling around the bed with evidence that others had been squished. We had the manager come up so she would see first hand the bugs, as well as the filthy, menstrual stained mattress that I had unwittingly had my dear friends sleeping on. After constantly needing to follow up with both the hotel itself & hotels.com, with the manager, R. A. Lacey, never being available when I called, we were finally offered 3 day refunded by hotels.com. Let me just say also, that hotels.com also blocked our efforts for a refund by being unwilling to supply basic information about the location of their corporate offices (5400 Lyndon B Johnson Fey, #500, Dallas, TX 75240; 877.903.0071), being unwilling to provide a transcript of our chat & basically trying to frustrate us into giving up pursuing resolution. Anyway, hotels.com finally provided a full refund after filing a claim with the BBB. Hotels.com & also offered to provide a $100. credit for a future booking but I have not seen that so to date, they have not honored the full scope of their resolution offer. I paid over $2000. In advance and left there with over 30 bug bites from my eye to my feet. DON’T STAY HERE!