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Reviews of Hampton Inn Norfolk/Virginia Beach

2.5 out of 5
Hampton Inn Norfolk/Virginia Beach
5793 Greenwich Rd, Virginia Beach, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I book a standard King room and they gave me a double bed room I did not ask or book and I didn’t have no knowledge it was a double to I opened the door that’s not professional service I like to get treated like everybody else that spend they money
Stayed 1 night in Mar 2024
Response from Nick Atasoy - General Manager on 24 Mar 2024
HI Alvin,Thank you for posting your review. I am not aware of any issues you had with your room type. We would have been more than happy to assist you with moving you to another room if you were not satisfied with the room or if there was a mix up on room type. My apologies for the mishap. I do hope you will come see us again and give us another chance

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great. Some corners of the room aren’t totally clean but mostly great.
Stayed 1 night in Mar 2024
Response from Nick Atasoy - General Manager on 10 Mar 2024
Hi Lisa,Thank you for this wonderful 5-star review. I have taken note of your concerns and address them with my executive housekeeper. I look forward to seeing you again. Thank you for choosing my Hampton for your stay.

6/10 Okay

YongHwan

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick Atasoy - General Manager on 9 Jan 2024
Mr. Yonghwan,Thank you for taking the time to provide me with you valuable feedback. My apologies you did not have a perfect experience. We are working hard to complete our renovations as soon as possible. I invite you to return to experience exciting changes we are making. Thank you for choosing my Hampton for your stay.

10/10 Excellent

Robin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 3 nights in Dec 2023
Response from fm on 21 Dec 2023
Thank you, Robin, for your review.

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Hampton off the beach
Overall my stay was very good. Matt was friendly, very accomodating and professional upon our arrival. The room that we stayed in #230 was clean and comfortable. The bathroom needs a bit of an upgrade. A couple holes in the walls and a very noisy, barely functioning fan were our only gripes. The breakfasts provided on both days were spectacular. Kudos to the cooks/chefs who provided us with meals. Service was on time and efficient. Checkout was quick and easy.
Stayed 2 nights in Nov 2023
Response from FM on 13 Nov 2023
Mark thank you for your feedback. I am delighted to see that you had a good stay with us. I am delighted to hear that Matt was a great assistance to you during your stay with us.

8/10 Good

Susan

Stayed 3 nights in Nov 2023
Response from fm on 26 Nov 2023
Susan thank you for your review. Have a wonderful day.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It is great place to stay and clean. Lobby personnel was great and i will be coming back to this place again when I am in the areas again.
Stayed 1 night in Nov 2023
Response from Frances on 5 Nov 2023
Pam thank you for taking the time out of your busy schedule to fill out our survey to let us know how we did during your stay. We truly appreciate your business and you as our guest. We are delighted to hear that you enjoyed your stay with us and will be returning in the future. We have exciting new changes coming to our property so we can't wait to share them with you on your next visit.

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2023
Response from FM on 30 Oct 2023
Thomas, thank you for taking the time to fill out our survey to let us know how we did during your stay with us. I am delighted to see that it was a 10 out of 10. Have a wonderful day and thank you again for being our guest.

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe and comfortable!
Clean, safe and great customer service. Nick at the Front desk does an outstanding job!
Stayed 1 night in Oct 2023
Response from FM on 27 Oct 2023
Thank you, Mr. Ken I appreciate you taking the time out of your schedule to fill out our survey. I am delighted to hear that you enjoyed your stay with us. I also appreciate that you noted that Nick did a great job.

6/10 Okay

Roland Q

Liked: Amenities
The curtain in my room did not work during my 5-day stay!
Stayed 5 nights in Oct 2023
Response from FM on 23 Oct 2023
I do apologize for the curtain in your room. We are currently starting our complete renovation process next week. Our renovations will be completed in the early parts of 2024.

2/10 Terrible

Christy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Went to check in and they would not accept my check card so I couldn’t even check in. Offered to pay in cash and do a different card for security and he said that was not acceptable. I will never stay with Hampton Inn again. Went right next door and the hotel had no problem at all with my card and saved me about 90$ as he gave me a discount for my inconvenience with Hampton Inn. It was 9pm in a city that I was traveling to with my daughter for a sports event and I cannot express the level of upset this caused to my daughter when I came out without a room. They should be ashamed of themselves!
Stayed 1 night in Oct 2023
Response from Nick Atasoy - General Manager on 23 Oct 2023
Hi Christy,My apologies for the experience you had. Unfortunately, our property does not accept prepaid cards as a form of payment. I am personally addressing the communication concerns so this will not happen again. Thank you for voicing your concerns.

8/10 Good

Felecia

Liked: Cleanliness, staff & service
Nothing star raving..but Doable Stay
Stayed 1 night in Oct 2023
Response from FM on 27 Oct 2023
Felecia, thank you for taking the time out of your day to fill out our survey to let us know how we did during your stay. Have a wonderful day.

4/10 Poor

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, a bit pricey
Stayed 1 night in Oct 2023
Response from FM on 22 Oct 2023
Wayne, thank you for being our guest. I appreciate your feedback about your stay with us.

10/10 Excellent

Thomasina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean and quieta
Stayed 1 night in Oct 2023
Response from FM on 22 Oct 2023
Thomasina, thank you for being our guest. I appreciate you providing us with your feedback. Have a great day.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from FM on 22 Oct 2023
Jonathan, thank you for being our guest. I appreciate your feedback. Have a wonderful day.

10/10 Excellent

Damarys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly, bed very comfortable the only little thing was the shower wasn't strong enough beside that I was very satisfied will stay again
Stayed 2 nights in Oct 2023
Response from FM on 17 Oct 2023
Damary's thank you for your review. I appreciate you taking then time out of your day to fill out our survey. I am delighted to hear you enjoyed your stay with us. Thank you for being our guests. Have a great day.

6/10 Okay

Caryn

Liked: Staff & service, room comfort
Disliked: Cleanliness
Check your bathroom upon checkin
Front desk staff was amazing and made me feel very welcome. Big kudos there. My room had a bunch of dust in the shower (like grout dust or drywall dust?), no shower curtain (it was laying on a stool so i went ahead and installed it myself), and no shampoo (which i didnt realize until i was IN the shower). The room also smelled kinda like wet dog - i have dogs so i didnt mind that much. Breakfast was delicious. Not worth the price tag imo.
Stayed 1 night in Oct 2023
Response from FM on 14 Oct 2023
Caryn, I appreciate you taking the time to feel out our survey. I want to thank you for your kind words about our front desk staff. I definitely apologize for the inconvenience of the rooms. No guest should have to hang up a shower curtain. I have notified the management team of all of the concerns. I would like to advise that we are starting our renovation process and will be completed early 2024.

10/10 Excellent

Oral

Stayed 1 night in Oct 2023
Response from FM on 1 Nov 2023
Oral, thank you for taking the time to fill out our survey in reference to your stay with us. I am pleased to see that you had a great stay.

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the only thing I didn't like which has little to no impact on my opinion of Hampton Inn was the leaking shower faucet. Other than that, our room was clean, quiet, and breakfast wasn't bad. The location put us within 20 mins of Va Beach and other places we wanted to go so convenient. If I ever go back to Va Beach, I would not mind staying here again. Only way I'd choose different is if I find a hotel with an ocean view.
Stayed 2 nights in Sep 2023
Response from FM on 6 Oct 2023
Christian, thank you for your time to fill out our reviews. I really appreciate it. I also appreciate you being a loyal guest. Have a wonderful day.

8/10 Good

Jerry

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from FM on 4 Oct 2023
Thank you, Jerry, for your review. I appreciate you taking the time to fill out the survey.

2/10 Terrible

Arlene

Stayed 3 nights in Sep 2023
Response from FM on 20 Oct 2023
Arlene thank you for your review.

10/10 Excellent

Norma, Rincon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nick Atasoy - General Manager on 27 Sept 2023
Hi Norma,Thank you for your wonderful review. I look forward to seeing you again.

10/10 Excellent

Dilsia M

Stayed 1 night in Sep 2023
Response from Nick Atasoy - General Manager on 10 Sept 2023
Hi Dilsia,Thank you for your fantastic 10-star review. I am pleased to know you have enjoyed you stay. I look forward to seeing you again soon.

8/10 Good

Mahlet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Nick Atasoy - General Manager on 10 Sept 2023
Hi Mahlet,Thank you for your 4-star review. I look foward to seeing you again.

10/10 Excellent

Sierra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and would definitely stay again! Very clean. All employees were very friendly!
Stayed 3 nights in Sep 2023
Response from Nick Atasoy - General Manager on 7 Sept 2023
Hi Sierra,I'm so glad to know you had a great stay. Thank you for taking the time to share your experience. I look forward to seeing you soon.

4/10 Poor

Maria

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt like we were in the barrio with all the barking dogs day and night. One big dog with an annoying bark right next door to us. Sheets and towels were dirty/stained. Front desk staff is incompetent and unprofessional. Breakfast is a joke. I guess you get what you pay for. Wouldn’t return.
Stayed 3 nights in Sep 2023
Response from Nick Atasoy - General Manager on 5 Sept 2023
Ms. Maria,My apologies you had a less than perfect experience. I am sorry I did not have a chance to discuss your stay while you were on property as I was out of town. My property is under renovations with exciting changes. I would like the opportunity to make things right. I have left a voicemail with my direct contact information. I look forward to speaking with you.

10/10 Excellent

AXEL, TAYLORS

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work
Stayed 2 nights in Aug 2023
Response from Nick Atasoy - General Manager on 5 Sept 2023
Hi Axel,Thank you for the 5-star review. I am so pleased you have enjoyed your stay. I look forward to seeing you again soon.

10/10 Excellent

Rehnuma

Stayed 2 nights in Sep 2023
Response from FM on 24 Sept 2023
Thank you for your review.

10/10 Excellent

Dakota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in at the desk and the lady who checked us in was super helpful and super friendly. She gave us complimentary water bottles and told us her name and that if we needed anything that she would be glad to assist. The first hotel we stayed at for our vacation was nothing like this. I would definitely recommend this hotel for anyone and for ourselves for future vacations as the staff went above and beyond for us. Breakfast was also included and was very satisfying.
Stayed 2 nights in Sep 2023
Response from Nick Atasoy - General Manager on 5 Sept 2023
Hi Dakota,Thank you for the fantastic review. I am pleased to read you have had a great stay, and my team exceeded your expectations. I look forward to seeing you again soon.

10/10 Excellent

Walter

Stayed 2 nights in Sep 2023
Response from FM on 23 Sept 2023
Thank you for your review.

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities
A good stay, nothing overly great but a place to stay
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 2 Sept 2023
Hi Ryan,I am pleased to see you had a great stay. Thank you for taking the time to post this 4-star review. I look forward to seeing you soon.

6/10 Okay

Daniel, Gaithersburg

Eh, typical 3-star hotel. Relatively clean but nothing fancy. Pretty decent breakfast buffet ... oatmeal, egg/meet/biscuit thing, waffles, fruit, coffee, muffins ... good quality, attentive staff.
Stayed 1 night in Aug 2023
Response from fm on 31 Aug 2023
Daniel, thank you for your review. I would like to inform you as I do all guest, we are beginning to undergo full renovations from lobby, dining area and rooms. Once again thank you for being our guest. Have a great day.

10/10 Excellent

Laura

Stayed 1 night in Aug 2023
Response from Frances on 16 Sept 2023
Laura, thank you for your positive review of your stay with us. Have a great day.

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
Liked: Amenities
Clean, friendly staff, convenient
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 24 Aug 2023
Hi Michael,Thank you for your feedback anf for posting this 5-star review. I'm pleased to know you've enjoyed your stay. I look forward to seeing you again soon.

10/10 Excellent

Orlando

Stayed 3 nights in Aug 2023
Response from Nick Atasoy - General Manager on 12 Sept 2023
Hi Orlando,Thank you for your 5-star review. I am honored by the high marks you have given. I welcome you back soon.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly helpful staff.
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 21 Aug 2023
Hi Angela,Thank you for the 5-star review. I look forward to your return. Thanks for taking the time to post your experience.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 21 Aug 2023
Hi Keith,Thank you for this 5-star review. I look forward to seeing you again.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and great breakfast!!
Stayed 4 nights in Aug 2023
Response from Nick Atasoy - General Manager on 19 Aug 2023
Hi Majorie,Thank you for your 5-star review. I look forward to seeing you again.

10/10 Excellent

Sandra

Travelled with family
Friendly staff.
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 14 Aug 2023
Hi Sandra,Thank you for taking the time to post this wonderful 5-star review. I am pleased to know you had a great stay. I look forward to seeing you again.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 14 Aug 2023
Hi Martin,Thank you for this amazing 5-star review. I appreciate you taking the time to share your experience. Feel free to contact me directly for any future stays.

10/10 Excellent

Jazz

Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 2 Sept 2023
Hi Jazz,Thank you for posting this 5-star review. I hope to see you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from FM on 13 Aug 2023
Mary thank you for your review. I am delighted to hear you enjoyed your stay with us.

6/10 Okay

elwood

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Pool was closed. The gym equipment needs a good scrubbing. Food was horrible.
Stayed 2 nights in Aug 2023
Response from Nick Atasoy - General Manager on 8 Aug 2023
Hi Elwood,My apologies that our pool is closed for renovations. You will be happy to know that the renovation has been completed and we are just awaiting the recertification for the pool to open. Our fitness center is now under renovation for your future enjoyment. Thank you for your patience and understanding as we work to improve our property for your future enjoyment. I look forward to seeing you again.

8/10 Good

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited the needs for my trip
Stayed 2 nights in Aug 2023
Response from Nick Atasoy - General Manager on 8 Aug 2023
Hi Charlene,Thank you for taking the time to post this wonderful 4-star review. I look forward to your return.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
Nice convenient place to stay for our visit
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 8 Aug 2023
Hi Amy,Thank you for posting this awesome review. I am pleased to see you had a great stay. I look forward to seeing you again. Thanks for choosing my property for your stay.

6/10 Okay

Justyna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Not the standard for a Hampton Inn. Run down needs to be remodeled.
Stayed 1 night in Jul 2023
Response from Nick Atasoy - General Manager on 4 Aug 2023
Hi Justyna,Thank you for your review. You will be pleased to know our property is under a full renovation. I look forward to sharing these many exciting changes with you. I look forward to seeing you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I like how its clean and quite. The room's style was not that outdated compare to the pictures on the website. I really enjoy my stay.
Stayed 1 night in Jul 2023
Response from Nick Atasoy - General Manager on 28 Jul 2023
Hi Sarah,Thank you for this wonderful review. We will be renovating the entire hotel this year. I look forward to sharing our refreshed property with you. Thank you for taking the time to post this review.

8/10 Good

Staci, Hanover Township

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close enough to the Oceanfront but far enough away from all the madness
Stayed 2 nights in Jul 2023
Response from Nick Atasoy - General Manager on 28 Jul 2023
Hi Staci,Thank you for the great feedback. I look forward to seeing you again soon.

6/10 Okay

PHILLIP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nick Atasoy - General Manager on 22 Jul 2023
Hi Philip,I'm sorry you had any less than a perfect stay. I'm sorry I did not have the opportunity to speak with you during your stay or address your concerns. Feel free to contact me directly at the hotel so I may have the opportunity to make things right.

10/10 Excellent

Sean

Stayed 2 nights in Jul 2023
Response from Nick Atasoy - General Manager on 4 Aug 2023
Hi Sean,Thank you for your feedback and for taking the time to share your experience. I look forward to seeing you again.