Ratings based on 507 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
44% of guests recommend
2.8 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Posted 14-Aug-2016
The area was not as expected.. The room was not as clean I don't believe this is a 2.7 hotel rate. I sent a team here for a corporate meeting and my team was not happy.
Comment from Hotel Management
17-Aug-2016 by General Manager, Hotel Management
I am very sorry to hear that your team was not happy. We are making improvements to our hotel constantly and we hope that your team will give us another opportunity in the future. Thank you for taking the time to leave your feedback.
3out of 5
by A verified traveller

Cheap room for a night.

Posted 08-Aug-2016
It wasn't the worst experience I've had. They want me to write more but I don't want to and it would just be bad for them.
Comment from Hotel Management
10-Aug-2016 by General Manager, Hotel Management
Thank you for taking the time to leave your feedback. We hope to have you as a guest in the future.
3out of 5
by A verified traveller

Nice for the Price

Posted 07-Aug-2016
It was clean, the bed was comfortable and the staff were excellent and very accommodating & helpful. They must have read previous criticism about breakfast because there was plenty of food. They even opened it up again when we were late! Yes, it seemed dated with tired linens and decor, but nice for the price in an expensive resort area.
Comment from Hotel Management
09-Aug-2016 by General Manager, Hotel Management
Thank you for taking the time to leave us your feedback. We do read our reviews and use them to help us make improvements. We appreciate all feedback. We hope that you will be our guest in your future travels to Norfolk.
1out of 5
by A verified traveller from ohio relocation

Norfolk VA

Posted 01-Aug-2016
Over sold room. Old room with mold. Lousy breakfast and rude staff. Never stay here again
Comment from Hotel Management
by Genreal Manager, Hotel Management
We are sorry to hear that you did not enjoy your stay the way we intend for every guest. Thank you for letting us know the issues you faced so we can investigate and make sure everything is in order. We hope that you will change your mind and give us another chance to prove our hotel better.
1out of 5
by A verified traveller from Tampa, Fl

SHORT TRIP

Posted 01-Aug-2016
Cons: Significant cleaning. Update the furniture and décor. Improve the rooms - doors don't seal, locks were broken. Faucet leaked in room.
The hotel is in disrepair and not well cleaned. The service is marginal. There are several rooms occupied by extended stay individuals, as evidenced by furniture setup outside room doors (similar to a porch) and laundry hanging from the rails. I do not recommend staying here until they have significantly cleaned, updated and changed their policies for visitors.
Comment from Hotel Management
05-Aug-2016 by General Manager, Hotel Management
We will be looking into the room furniture, door locks, and faucets and making the appropriate changes. We do not allow extended stay at our hotel or laundry from our railing. We will keep a closer eye on this issue. Most of the time when people come from visiting the beach they will hang their towels for drying. Also, we do not have any furniture set up so it is possible other guests pulled their chairs out of their rooms to sit outside. We are sorry for the issues you experienced and we will work hard to correct them. Thank you for your valuable feedback.
2out of 5
by A verified traveller from Huntersville NC

Not the best, not the worst

Posted 20-Jul-2016
Pros: It was sufficient for our needs.
Cons: The hotel has many issues, from needing an up-fit, such as paint and workable doors. The demeanor of the staff could be a little better as well.
The hotel staff was efficient, but exactly friendly. In fact they were quite curt when we asked questions.
Comment from Hotel Management
22-Jul-2016 by Brooke White, Hotel Management
Thank you for being our guest and taking the time to leave us valuable feedback. We appreciate all feedback and will use it to make the appropriate changes to our hotel. We hope to see you in your future travels and hope to better serve you as a guest.
2out of 5
by A verified traveller

Old and Nasty

Posted 20-Jul-2016
Pros: We only like the bed in the room, nothing else.
Cons: This hotel needs remodel very BAD
Room is old and very dirty, found a live spider on the wall beside the bed. Main door to the room can't even close tight. Breakfast was nothing.
Comment from Hotel Management
24-Jul-2016 by Brooke White, Hotel Management
We will look into the matters you mentioned and make the appropriate changes. Thank you for letting us know and being a guest at our hotel. We hope to see you in your future travels.
1out of 5
by A verified traveller

Disappointing

Posted 18-Jul-2016
Pros: nothing
Dirty, needs renovation, good maintenance and proper housekeeping. The staff was OK but all the rest was terrible.
Comment from Hotel Management
22-Jul-2016 by Brooke White, Hotel Management
I am very sorry to learn that your stay was disappointing. We will work very hard on fixing that impression that you had. We hope you come to see us in your future travels and we can better serve you as a guest. Thanks for letting us know.
4out of 5
by A verified traveller from San Jose, CA

convenient to find and stay

Posted 16-Jul-2016
Pros: provide hot breakfast
I stayed this Inn for 2 days. I satisfied with everything except staffs service were not good. I arrived this Inn at 2:00pm. and asked 'can I check in?' they said 'No, check in time is 3:00 pm.' I asked 'would you check any room is available.' they said 'No.' I saw few vehicles are in the parking lot. they are not kind.
Comment from Hotel Management
18-Jul-2016 by Brooke White, Hotel Management
Thank you for taking the time to leave us feedback. I am very disappointed to hear that you did not like the staff service. We try to accommodate each and every guest but unfortunately sometimes we are unable to perform an early check in due to availability. We hope that you will visit us on your future travels so we can better serve your needs.
4out of 5
by A verified traveller

This is a nice hotel with a pool.

Posted 15-Jul-2016
Pros: It was close to the Naval base and it was clean. Cleanliness is very big for me.
Cons: The bathtub had a leak but other then that it was all good.
Location: This was not important to us so we didn't pay attention to it.
My husband and I enjoyed our stay. The staff was friendly and professional. The facility was clean and the pool was clean.
Comment from Hotel Management
16-Jul-2016 by Brooke White, Hotel Management
Thank you for choosing our hotel for your stay and taking the time to leave us your feedback. We are delighted to hear that you enjoyed our hotel and hope to have you in the future as a guest. We will check on that tub issue to make the appropriate fix. Thanks for letting us know.