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Reviews of Courtyard by Marriott Chesapeake

3 out of 5
Courtyard by Marriott Chesapeake
1562 Crossways Blvd, Chesapeake, VA

Reviews

7.2

Good

Rating 10 - Excellent. 162 out of 500 reviews" "
Rating 8 - Good. 126 out of 500 reviews" "
Rating 6 - Okay. 95 out of 500 reviews" "
Rating 4 - Poor. 59 out of 500 reviews" "
Rating 2 - Terrible. 58 out of 500 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Caroline

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not good bec of the heater not working
It was okey actually but the a/c heater isnt working
Stayed 1 night in Dec 2023

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott, I’m done!
It’s been a year or so since I stayed at a Marriott but thought I’d give them a shot since there were no balconies at the other hotels. And the same thing happened again as with every time I book with Marriott! I reserve and pay for a king suite with a balcony and inform them I’ll be arriving late. I arrive at 1am and end up with a standard queen room and no balcony! COMPLETELY opposite! I am so mad and will never book with a Marriott hotel again.
Stayed 1 night in Dec 2023

8/10 Good

Vernon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Pericles

Disliked: Property conditions & facilities
Average accommodation…
Stayed 2 nights in Dec 2023

6/10 Okay

Lavon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No water power in bathroom
Stayed 4 nights in Nov 2023

8/10 Good

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Rosa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I liked the rooms,i know they upgrade should have a discount until Renovation over,the rugs was dirty,chair was Peeling.
Stayed 3 nights in Nov 2023

6/10 Okay

Michael

Stayed 1 night in Oct 2023

2/10 Terrible

Cathy

Stayed 1 night in Oct 2023

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Kim

Business traveller
Liked: Staff & service
I want to state that this property was under construction at the time of my visit. Staff was great, lobby area beautiful, outside was a mess (due to construction so understandable). The room itself however. The couch visibly stained very dirty. The rolling offixe chair. Needed to be replaced 5 yrs ago, i had to put a towel down before sitting on it. The seat was ripped and worn, the arms gross. The bed was clean and the bathroom was clean.
Stayed 1 night in Oct 2023

4/10 Poor

Natasha

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was excessive construction being complete at the motel. Parking was very limited. Outside was not well-lit and I felt uncomfortable when walking at night from my vehicle into the lobby. Staff was apologetic for current conditions of motel and professional in check-in process. There was an additional hold placed on my card that I was not aware of until check-in.
Stayed 1 night in Sep 2023

4/10 Poor

Erich

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a night away
Front desk staff was super nice and pleasant. Hotel is under a major renovation so the fact it is outdated is soon to change and no need to mention. We had a good nights sleep and no complaints.
Stayed 1 night in Aug 2023

6/10 Okay

connie

Travelled with partner
Disliked: Amenities
There was construction going on the carpet in our room was in bad shape you had to pay for any coffee and there was no breakfast except to pay for it that you got downstairs we will be staying at another hotel if we are in the area
Stayed 3 nights in Aug 2023

2/10 Terrible

Suddith

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so nasty! The carpets were disgusting. The restaurant was never open and the hotel had the worse smell. It was by far the worse place zi have ever stayed. I will never stay at a courtyard by Marriott again. I have filed a formal complaint. The only good thing we're the sweet young ladies that checked us in and out. They are far to good to work at that place.
Stayed 1 night in Aug 2023

2/10 Terrible

Keaja

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This hotel was being renovated. It should have been stated online. I was scared for me & my kids safety walking in. It looked like the hotel was shutdown.
Stayed 1 night in Aug 2023

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The exterior of the property was under renovation which we did not hear about until 3 weeks before our arrival. (We made our reservations months ago.) while we appreciated to notification, the rooms were a bit run-down and need of a good cleaning. The exterior and interior renovation should address this problem, but we would have appreciated notice before we booked of the renovtaions.
Stayed 1 night in Aug 2023

6/10 Okay

JAMES, HOPE MILLS

Stayed 1 night in Jul 2023

2/10 Terrible

Michelle

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Carpet and furniture was dirty
Stayed 1 night in Jul 2023

2/10 Terrible

Robert

Stayed 1 night in Jun 2023

2/10 Terrible

Francisco

Stayed 4 nights in Jun 2023

4/10 Poor

Richard

Stayed 1 night in Jun 2023
Response from Debbie Brown on 25 Jun 2023
Dear Richard,Thank you for taking the time to let us know about your experience while staying with us. On behalf of the Courtyard, I would like to apologize as our number one priority is not only to meet our guest expectations but to exceed them. The experience you described is not characteristic of the level of service our associates strive to provide. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience.I appreciate your honest feedback, while the product may be old, the expectation is that we will provide our guest with the cleanest and friendliest accommodations possible while we eagerly await the transformation of the upcoming renovations. I wish we had the opportunity to make it right while you were here. I will share all the feedback with my team to improve our level of service.Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area once our renovations are completed.Debbie BrownGeneral Manager

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jun 2023
Response from Debbie Brown on 25 Jun 2023
Thank you for taking the time to let us know about your experience while staying with us. On behalf of the Courtyard, I would like to apologize as our number one priority is not only to meet our guest expectations but to exceed them. The experience you described is not characteristic of the level of service our associates strive to provide. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience.I appreciate your honest feedback, while the product may be old, the expectation is that we will provide our guest with the cleanest and friendliest accommodations possible while we eagerly await the transformation of the upcoming renovations. I wish we had the opportunity to make it right while you were here. I will share all the feedback with my team to improve our level of service.Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area once our renovations are completed.

4/10 Poor

Dayle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is in major construction. Not mentioned when booking. Everything is old. The shower pressure was terrible and the mattress was worn out.
Stayed 1 night in Jun 2023

2/10 Terrible

Erich

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the dirtiest hotel I've stayed at in years. Stains on the carpets, stains on the couch in the room, desk chair cover was completely worn through. The room smelled of mold and cigarettes and the AC unit was loud and didn't work well. I can't believe they are renting rooms in this place. No coffee service in the lobby in the morning and front desk staff members were glued to their cell phones. Oh, and they're under construction which would've been nice to know because I would've avoided it. At $162 in Chesapeake, VA . . . this was a complete rip off and I feel cheated.
Stayed 1 night in Jun 2023

4/10 Poor

Ben

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t waste your time
Well they are starting to renovate as of Jun 5 th but room had stains on the carpet bed skirt just felt dirty! Check in was terrible lady was very rude!
Stayed 3 nights in Jun 2023
Response from Debbie on 6 Jun 2023
Thank you for taking the time to let us know about your experience while staying with us. On behalf of the Courtyard, I would like to apologize as our number one priority is not only to meet our guest expectations but to exceed them. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience.I appreciate your honest feedback, while the product may be old, the expectation is that we will provide our guest with the cleanest and friendliest accommodations possible while we eagerly await the transformation of the upcoming renovations. We wish we had the opportunity to make it right while you were here. I will share all the feedback with my team to improve our level of service.Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area once our renovations are completed.Debbie Brown,General Manager

4/10 Poor

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had the worst mattresses. They need to invest in better mattresses for their customers.
Stayed 2 nights in May 2023

8/10 Good

Rick, Winterville

Travelled with family
Liked: Staff & service
Disliked: Amenities
This place looks much older than I expected. It is not worth the price I paid
Stayed 1 night in May 2023

4/10 Poor

Michelle

Business traveller
Disliked: Cleanliness, property conditions & facilities
This is the most rundown courtyard I have ever seen and is not on brand on what you expect from a Marriott hotel
Stayed 1 night in May 2023

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Todd, York

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed was fantastic. I slept well despite the ambient noise. The air conditioner and refrigerator in the room were both noisy. There was a small balcony that was a pleasant surprise. The staff were very friendly. The property is dated. Rooms, carpeting, etc all seem ready for a refresh. According to signs, they will be renovating soon so hopefully that will solve most of the problems.
Stayed 3 nights in Apr 2023

6/10 Okay

Troy

Liked: Staff & service, amenities, property conditions & facilities
Location

10/10 Excellent

Allan

Stayed 1 night in Mar 2023

10/10 Excellent

Dekivia

Liked: Cleanliness, staff & service, property conditions & facilities
Great and easy check on and check out
Stayed 2 nights in Mar 2023

2/10 Terrible

Donice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property should be condemned. I had a hole in the bathroom floor (could see cement). The soft and carpet was unbearable. I was so afraid of the germs that I couldn't sleep in the bed. I slept in my car. I was robbed of a good nights sleep at a Marriott property and robbed of $200. for a dirty dump. Never will I trust a Marriott property on line again.
Stayed 1 night in Mar 2023

2/10 Terrible

Victor S.

Stayed 2 nights in Mar 2023

2/10 Terrible

Nathan

Stayed 2 nights in Feb 2023

2/10 Terrible

Taylor

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed. The toilet was inoperable, bathroom door handle was broken and bed sheets were not at all clean. Very disappointing.
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
That hotel really shouldn't be a Marriott because it far from the standards of Marriotts that I've stayed in 👎
Stayed 2 nights in Dec 2022

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was satisfactory.
Stayed 1 night in Dec 2022

6/10 Okay

Muriel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the greatest
As I have stayed in other Marriotts this one did not meet the standards the other one have. It was out dated , not very I was not very inviting . However , the staff was. Very pleasant and professional.
Stayed 1 night in Dec 2022

8/10 Good

Floyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff was on point

4/10 Poor

Leslie

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not what I expect from a Marriott Property
Night Front desk staff not very pleasant but NOT rude. maintenance issues, trash and food left behind from past guest, no daily housekeeping.
Stayed 2 nights in Nov 2022

4/10 Poor

Susan

Disliked: Amenities, property conditions & facilities
In the room the fire alarm was near ceiling, not near to pull if there was a fire. The sprinkler was near ceiling also and was sideways, it would’ve covered the room properly. The bistro was a bit expensive. The staff was great.

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

JR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty good
Stayed 1 night in Oct 2022

8/10 Good

warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Oct 2022

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The stay was fine. Room seemed a little outdated for a Marriott. Staff when checked in seemed uninterested. Not very happy
Stayed 1 night in Oct 2022