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Reviews of The Dukes Head Hotel

4 out of 5
The Dukes Head Hotel
5-6 Tuesday Market Place, King's Lynn, England

Reviews

8.4

Very good

Rating 10 - Excellent. 402 out of 956 reviews" "
Rating 8 - Good. 360 out of 956 reviews" "
Rating 6 - Okay. 116 out of 956 reviews" "
Rating 4 - Poor. 55 out of 956 reviews" "
Rating 2 - Terrible. 23 out of 956 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find, central, quiet with clean rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value for money also clean and very historical property
Stayed 1 night in Mar 2024

8/10 Good

Derek, Southminster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but the room overlooked the beer garden of a pub and so was noisy late into the night.
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were very helpful and friendly- moved us to a different room to avoid some steep stairs and gave directions on how to get to places. Breakfast was good especially if booked with room giving good value. Also offers on dining and car parking during March a plus.
Stayed 1 night in Mar 2024

8/10 Good

Sevtap-Nur

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing and the historic feel and touch make it even better
Stayed 1 night in Mar 2024

4/10 Poor

Daryl

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Unfortunately our room, 114 was very damp. It had a terrible smell as soon as you walked in. The shower worked well but the water didn't run away and was overflowing. This is obviously a common problem in this room as the wall of the ensuite has been patched up and shows serious water damage in the bedroom. Also the sink never emptied either. This shows really poor maintenance of the property. The staff that we spoke to were lovely, the location is brilliant for the town and local amenities. Doubt we'd stay here again though as the room was so bad. 114 should not be used again until the plumbing and damp has been properly rectified. A manger was supposed to call us and discuss the issue, but we have heard nothing.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, staff very pleasant. Convenient for where we wanted to go
Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central position
Stayed 1 night in Feb 2024

4/10 Poor

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Dukes Head has always been the main hotel in the town (I grew up in Kings Lynn) and I was looking forward to the stay. Whilst the diwnstairs public areas were lovely the second floor was very tired and to be.honest a real disappointment. The room was clean although there were stains on the throw on the bed but the furniture has laminate missing in several areas and you could see the chipboard underneath. The tv didnt work although this was rectified The shower drained very slowly and I had to turn the shower off midway through and wait 3 or 4 minutes to prevent flooding the bathroom. We were offered a different room but as we were heading out to meet family for a meal we decided to stay The hotel were aware of the drainage issues so I am not sure why they.put us in there when there were obviously other rooms available.
Stayed 1 night in Feb 2024

8/10 Good

HEMANGI

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient to explore Kings Lynn on foot. The only thing the hotel need to improve on are the lights in the room. They are very dim and the room look quite gloomy.
Stayed 2 nights in Feb 2024

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Adam

Stayed 2 nights in Jan 2024

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay as it was mid week. I’ve stayed there over a weekend previously and there are high noise levels due to the function room. A bit cold in the winter morning as the heating went off in the night.
Stayed 2 nights in Jan 2024

6/10 Okay

john

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Sad, it could be so much better
Very depressing hotel. The decor was drab and lacked any personal touches. It gives the impression it is well past its prime. That said, the bed was comfortable and the breakfast good with fresh fruit, a well cooked breakfast let down by poor coffee and no honey. A snack in the bar was disappointing, no ciabatta despite being in the menu and no sparkling water (like the honey awaiting delivery) This could be a good hotel because it is in an excellent central location but until it receives a shakeup, it is best avoided.
Stayed 1 night in Jan 2024

10/10 Excellent

Jack

Stayed 1 night in Jan 2024

6/10 Okay

G

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disapointing
Have stayed here several times in the past and always felt the service and auality was very good. Not this time i'm afraid. We had several issues that included the electronic lock on our bedroom door not working and having to walk to reception 4 times to get new cards then wait over 2 hours until they brought in a maintenance man to fix it before we could get it. Checked in 2pm got into the room properly 4 hours later. We dined in the main restaurant that evening, 31st Dec, and the menu, which is usually very good, was limited and thr quality was quite poor accross all of our meals. We were given a partial refund but not before being quized by the manager. There were lots of other things including limited staff at times. We would have to think hard before staying again, such a shame as it is very handy for the corn exchange.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andy

Stayed 1 night in Dec 2023

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE short break
We have previously stayed in this hotel therefore we were not surprised to find that our room was very clean and well equipped with excellent wifi available around the hotel. The only adverse issue with the room was the heating. It could not be reduced from 23degC so had to leave the window open overnight but otherwise, a very comfortable room. Since our second night was NYE, we had not anticipated that the bar would be closed at 10:00pm and when we asked staff about this, we were given different explanations. In the event it remained open until 11:15pm We found all staff who we encountered to be polite, friendly and efficient and were very happy with the dinner in the hotel restaurant on NYE both in terms of the quality of the food and the price. Overall an excellent choice for a short break in Kings Lynn
Stayed 2 nights in Dec 2023

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 2 nights in Dec 2023

8/10 Good

John

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

michelle

Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. Very Pleasant Stay
Fantastic hotel. Would definitely stay here again. Staff were friendly and super helpful, room was reasonably priced, comfortable, and the hotel quiet. Breakfast was very good. Worth noting that my room didn't have a mini fridge and there wasnt a plug socket mext to the bed. But those are just helpful observations, not a complaint. This was a superb place to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Amazing hotel and great service, the location is perfect and close to everything you need
Stayed 1 night in Dec 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great value central hotel. Poor WiFi
Stayed 1 night in Nov 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Great stay
Easy check-in, spotless room, central location, useful services provided. Very comfortable stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Matthew

Stayed 2 nights in Nov 2023

4/10 Poor

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Philip

Stayed 1 night in Nov 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, all staff very helpful.
Stayed 1 night in Oct 2023

2/10 Terrible

Adil, London

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room carpet was very dirty. Heating and lighting in the room was very bad.
Stayed 1 night in Oct 2023

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and Hotel
Nice clean spacious room. Showers was good and all nicely maintained. Good bar and quality breakfast. Recommend
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whenever we go to King's Lynn, we stay there. It is so central, has great food and good service. It is comfy and cozy and lots is always going on!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jacqui

Stayed 1 night in Oct 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place
It was great from start to finish! The staff was nice and very helpful. Loved the history of the Dukes Head. It is hard to find a Hotel in America that was built in the 1600s. At least on the west coast. I would like to stay there again one day.
Stayed 4 nights in Oct 2023

6/10 Okay

Sylvia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Toilet seat was broken the toilets low dangerous for hip replacement and no draws for putting underwear in. very few storage places. bedside table small. Bedroom cold no amount of adjusting the thermostat worked No coffee put out after the first night. Just had that mean feel to the place. However the staff were lovely and the meals good
Lovely old clock
Comfortable and warm dining room
Stayed 2 nights in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. Loved the hotel and its history which surrounded the guests. I would have awarded five stars but the breakfast was a bit of a let down. Freshly cooked but a little skimpy - one thin sausage and half a disc of black pudding which had just returned from the crematorium.
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Stayed 1 night in Oct 2023

10/10 Excellent

Martin

Stayed 1 night in Oct 2023

8/10 Good

Russell

Stayed 2 nights in Oct 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Pamela

Stayed 1 night in Sep 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Perfect position, would recommend paying the bit extra for the classic room
Stayed 2 nights in Sep 2023

6/10 Okay

Christina, Newport

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room had no air conditioning and it was really hot. Thankfully my sister gave us a fan for the second night. Outside our window was a noisy unit.
Stayed 2 nights in Sep 2023