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Reviews of Mercure Norwich Hotel

4 out of 5
Mercure Norwich Hotel
121-131 Boundary Road, Norwich, England

Reviews

7.2

Good

Rating 10 - Excellent. 112 out of 505 reviews" "
Rating 8 - Good. 181 out of 505 reviews" "
Rating 6 - Okay. 126 out of 505 reviews" "
Rating 4 - Poor. 60 out of 505 reviews" "
Rating 2 - Terrible. 26 out of 505 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proxsimaty to city centre.
Stayed 2 nights in Feb 2024
Response from Mercure Norwich Hotel on 4 Mar 2024
Thank you Michael for you kind rating

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from Mercure Norwich Hotel on 21 Mar 2024
Thanks for rating us Paul

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mercure Norwich Hotel on 25 Dec 2023
Thank you for your kind feedback Darren

6/10 Okay

graham

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mercure Norwich Hotel on 18 Dec 2023
Thank you for your rating

10/10 Excellent

john

Stayed 1 night in Dec 2023
Response from Mercure Norwich Hotel on 7 Dec 2023
Thank you for your kind rating John

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice comfortable bed after a 5 hour journey could not fault the room 👍
Stayed 1 night in Nov 2023
Response from Mercure Norwich Hotel on 14 Nov 2023
Thank you for your kind feedback Stewart. I am glad you had a lovely stay with a nice comfortable bed. I hope we welcome you back soon

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mercure Norwich Hotel on 23 Oct 2023
Thank you for your kind rating Geoffrey

6/10 Okay

Barry

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Mercure Norwich Hotel on 10 Oct 2023
Thank you for your feedback

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Oct 2023
Response from Mercure Norwich Hotel on 8 Oct 2023
Thank you for your kind feedback

6/10 Okay

Kirsten

Disliked: Cleanliness, property conditions & facilities, room comfort
showing its age
The staff were lovely but getting food was terribly slow and not great food when it came. Hotel was being repainted but it all felt a little tired and a very hard bed.
Stayed 1 night in Sep 2023
Response from Mercure Norwich Team on 24 Sept 2023
Thank you for your feedback

6/10 Okay

Daniel

Business traveller
Stayed 1 night in Sep 2023
Response from Mercure Norwich Hotel on 15 Sept 2023
Thank you for your feedback

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Norwich
Very nice stay staff so kind and helpful lovely people food very good wonderful stay Very comfy
Stayed 3 nights in Sep 2023
Response from Mercure Norwich Hotel on 6 Sept 2023
Thank you for your kind feedback

8/10 Good

Glen

Liked: Cleanliness, staff & service, room comfort
Not bad
Our wedding anniversary trip. They upgraded our room to a suite free of charge. Rooms are a bit tired but comfortable. Breakfast ok ish bacon was tough and orange juice was squash. Not what you expect for £13. Would I stay again ? Possibly but not breakfast
Stayed 2 nights in Aug 2023
Response from Mercure Norwich Hotel on 6 Sept 2023
Thank you for your feedback

10/10 Excellent

Albino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simplistic check in courteous service throughout
Stayed 1 night in Aug 2023
Response from Mercure Norwich Hotel on 6 Sept 2023
Thank you for your kind feedback

8/10 Good

nicola

Stayed 1 night in Aug 2023
Response from Mercure Norwich Hotel on 23 Aug 2023
Thanks for rating us

8/10 Good

d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mercure Norwich Hotel on 23 Aug 2023
Thanks for rating us

8/10 Good

John

Stayed 1 night in Aug 2023
Response from Mercure Norwich Hotel on 7 Sept 2023
Thank you for your feedback

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clear directions to the reception. Parked in 1st car park realised not near to reception and have to use walking aid.
Stayed 1 night in Aug 2023
Response from Mercure Norwich Hotel on 23 Aug 2023
Thanks for your feedback

8/10 Good

Michael

Stayed 1 night in Aug 2023
Response from Mercure Norwich Hotel on 6 Sept 2023
Thank you for your kind rating

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mercure Norwich Hotel on 8 Aug 2023
Thank you for your kind feedback

4/10 Poor

David

Business traveller
Disliked: Property conditions & facilities
Very tired & dated hotel.
Arrived late after long drive from Manchester. Check in was quick and easy, however I was really disappointed at the state of the hotel. The photos online on this site are not representative of the current condition of the hotel. The common areas and my room were extremely dated, tired and in desperate need of updating in my opinion, and were nothing like what I expected. I would not have chosen to stay here had I known the reality.
Stayed 1 night in Aug 2023
Response from Mercure Norwich Hotel on 8 Aug 2023
Thank you for your feedback

10/10 Excellent

Nicholas

Stayed 3 nights in Jul 2023
Response from Mercure Norwich Hotel on 1 Aug 2023
Thank you for your kind feedback

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and clean.and comfy
Stayed 2 nights in Jul 2023
Response from Mercure Norwich Hotel on 19 Jul 2023
Thank you for your kind feedback

2/10 Terrible

kellie

Stayed 1 night in Jul 2023
Response from Mercure Norwich Hotel on 12 Jul 2023
Thanks for your rating

10/10 Excellent

Tony

Stayed 1 night in Jun 2023
Response from Mercure Norwich Hotel on 27 Jun 2023
Thanks for rating us 10

10/10 Excellent

Ben

Stayed 1 night in Jun 2023
Response from Mercure Norwich Hotel on 25 Jun 2023
Thanks for rating us 10!!

8/10 Good

Billy

Stayed 1 night in Jun 2023
Response from Mercure Norwich Hotel on 9 Jul 2023
Thanks for your feedback

10/10 Excellent

maxwell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Hot shower. Quite room. The front desk managed to source me and taxi quickly when I couldn't myself due to the king wait time.
Stayed 1 night in Jun 2023
Response from Mercure Norwich Hotel on 13 Jun 2023
Thanks for your kind review glad you enjoyed your stay and our frontdesk team are on it! as always

10/10 Excellent

Michelle

Stayed 1 night in May 2023
Response from Mercure Norwich Hotel on 6 May 2023
Thanks for your rating Michelle

10/10 Excellent

Perpetua

Stayed 1 night in Apr 2023
Response from Mercure Norwich Team on 13 Apr 2023
Thanks Perpetua for your rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used this hotel to be close to Norwich airport for a flight. Didn't have much of a chance to use much of the hotel facilities as I was late in and earky out, but for the price and for what I needed, it was ideal. Would say that the check-in was monumentally slick. Perhaps 30 seconds!
Stayed 1 night in Apr 2023
Response from Mercure Norwich Team on 10 Apr 2023
Thanks for your review glad you enjoyed your stay!

4/10 Poor

Alice

Stayed 1 night in Apr 2023
Response from Mercure Norwich Team on 10 Apr 2023
Thanks for rating us

8/10 Good

Dawn

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Wouldn’t rush back
Staff at the hotel were friendly and efficient. Bar and restaurant quite pleasant. However, the rest of the hotel hasn’t been decorated or renewed for many years. So rooms were a good size but old fashioned. Carpets worn and bare in places. No lift to the first floor. However, the most disappointing part of the hotel was the function room. Still stuck in the 80s but with added Christmas decoration. Fairly lights on show, Christmas decs in the ceiling and huge red bows around the bar area. Overall stay was ok but wouldn’t rush back
Stayed 2 nights in Mar 2023
Response from Mercure Norwich Hotel on 26 Mar 2023
Thank you for your feedback

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Denise

Liked: Staff & service, room comfort
Average
It was sufficient for our needs, clean if a little dated and tired looking
Stayed 1 night in Jan 2023
Response from Mercure Norwich Hotel on 23 Jan 2023
Thank you for your kind feedback

8/10 Good

Trevor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay for event. Staff and facilities excellent. Parts of building looking tired worn carpet in room. Toilets in City suite like I remember from school but clean.
Stayed 1 night in Jan 2023
Response from Mercure Norwich Hotel on 23 Jan 2023
Thank you for your feedback

6/10 Okay

Faye

Stayed 1 night in Dec 2022
Response from Mercure Norwich Hotel on 24 Dec 2022
Thank you for your feedback

6/10 Okay

s

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
What a let down
I was very disappointed with my stay it was very mucky in the corridor, it looked like it hadnt been hoovered in ages ! We get to our room to find it made up for 1 person and we had to ask for another set of towels ,the duvet was hanging off wasnt even tucked in ! Our problems were solved by the very friendly helpful receptionist cant fault her but not impressed !!
Stayed 1 night in Nov 2022

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very serviceable hotel, good for a short stay. The reception staff are very friendly, and the restaurant staff were also nice, but service was slow, probably due to staff shortages. The area the hotel is located in is not particularly appealing, but it is pretty convenient for accessing Norwich or surrounding areas. We would probably stay again.
Stayed 1 night in Sep 2022
Response from Mercure Norwich Team on 6 Oct 2022
Thanks for your review Michael, we glad you enjoyed your stay with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was as expected we had a good visit and meal
Stayed 1 night in Sep 2022
Response from Mercure Norwich Team on 6 Oct 2022
Thanks for your review Michael

4/10 Poor

Roger

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Mercure Norwich Hotel on 22 Sept 2022
Thank you for your feedback

4/10 Poor

Roger

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissatisfied
Old poorly maintenance Run down
Stayed 1 night in Sep 2022
Response from Mercure Norwich Hotel on 22 Sept 2022
Thank you for your feedback

8/10 Good

Claire

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2022
Response from Mercure Norwich Hotel on 6 Sept 2022
Thank you for your kind feedback

4/10 Poor

James

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth £119
Very tired hotel. Grubby and badly in need of a refurb. I gave up waiting at the bar for food and ordered a deliveroo. I booked here as a premium alternative to a prem inn - I made a mistake
Stayed 1 night in Aug 2022
Response from Mercure Norwich Hotel on 8 Sept 2022
Thank you for your feedback

8/10 Good

Grahame

Liked: Cleanliness, staff & service, room comfort
Room ok breakfast very good.
Stayed 1 night in Aug 2022
Response from Mercure Norwich Hotel on 7 Aug 2022
Thank you for your kind feedback

10/10 Excellent

Ajaz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Mercure Norwich Hotel on 18 Jul 2022
Thank you for your kind feedback

8/10 Good

John

Liked: Staff & service, room comfort
Pleasant stay overall Staff were attentive & polite
Stayed 2 nights in Jul 2022

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and worn out
Im reaaly not one for leaving reviews or taken mush notice of then, but this hotel is worn out scruffy and really not what i expected there is no way i would consider staying here again
Stayed 1 night in Jun 2022
Response from Mercure Norwich Hotel on 11 Jul 2022
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Mercure Norwich Hotel on 11 Jul 2022
Thank you for your feedback.

4/10 Poor

S

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Mercure Norwich Hotel on 11 Jul 2022
Thank you for your feedback.