Exterior

Reviews of Holiday Inn Norwich, an IHG Hotel

3 out of 5
Holiday Inn Norwich, an IHG Hotel
Ipswich Road, Norwich, England

Reviews

8.4

Very good

Rating 10 - Excellent. 263 out of 682 reviews" "
Rating 8 - Good. 296 out of 682 reviews" "
Rating 6 - Okay. 85 out of 682 reviews" "
Rating 4 - Poor. 23 out of 682 reviews" "
Rating 2 - Terrible. 15 out of 682 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Katie

Stayed 1 night in Feb 2024
Response from Holiday Inn on 23 Feb 2024
Dear KatieThank you for taking the time to leave us your rating for us here at the Holiday Inn Norwich.I hope if you are in the area again you will come stay with us againSincerelyLee HannerNight GSMN

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. Clean, not dated, really pleasant. Thoroughly recommend.
Stayed 1 night in Jan 2024
Response from Holiday Inn on 29 Jan 2024
Dear RobertThank you for taking the time and rating your stay for us here at the Holiday inn.Really happy to see you had such a good stay with us and hope that if your in the area again you will come stay with us againSincerelyLee

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn on 20 Jan 2024
Hi PeterFirstly thank you for taking the time to fill out your review, Thank you ever so much for the brilliant score.Hope that we will see you here again very soonSincerelyLee

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I use this Hotel for a site i am Managing in Norwich - very good and food is nice and pool etc is great. Would use again.
Stayed 1 night in Jan 2024
Response from Holiday Inn on 20 Jan 2024
Hi PeterThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Holiday Inn on 6 Jan 2024
Dear AndrewThank you for taking the time to leave us your score.I see you had a great stay with us and we hope to see you again soon.LeeNight GSM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday inn on 6 Jan 2024
Thank you for taking the time to leave us your score.I see you had a great stay with us and we hope to see you again soon.LeeNight GSM

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, no soundproof
The swimming pool, jacuzzi, steamroom and sauna were great and easy to access. The changing rooms had adequate lockers and showers and a swimwear dryer. The staff were polite and helpful. I visited the bar late into the night and the staff were more than happy to stop whatever paperwork or jobs they were doing to prioritise me. The beds were comfy but the rooms are in need of soundproofing as twice I was woken by people moving things upstairs or people returning to their rooms next door.
Stayed 2 nights in Dec 2023
Response from Holiday Inn on 6 Jan 2024
Dear JohnThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

Peter, Billingshurst

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used this hotel for a site visit in Norwich, good facilities and ok for what you pay.i will use again no issues.
Stayed 1 night in Dec 2023
Response from Holiday Inn on 6 Jan 2024
Dear PeterThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

8/10 Good

jackalyn

Stayed 1 night in Dec 2023
Response from Holiday Inn on 6 Jan 2024
Dear JackalynThank you for taking the time to leave us a score regarding your stay with us here at the Holiday inn Norwich.So glad to see you had a great stay with us an hope to see you back with us in the future.LeeNight GSM

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice swimming pool with a sauna, steam room and gym which both my wife and I enjoy. We used the hotel as a base to visit Norwich and although it is not quite walkable it is still a very short car or taxi drive. The hotel room in comfortable with all the usual amenities. Food and drink are available but we did not avail ourselves of these services. Nice place for a weekend stay.
Stayed 2 nights in Dec 2023
Response from Holiday Inn on 6 Jan 2024
Dear VincentThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel overall was good. Lovely sized room but slightly uncomfortable bed. Breakfast selection was brilliant , such a shame it wasn’t very hot.
Stayed 1 night in Dec 2023
Response from Holiday Inn on 6 Jan 2024
Dear VickyThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

Peter, Sawtry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for shopping ,which are a few hundred meters away, also on a bus route to Norwich. Parking is free at this hotel It was very easy to check in ,the receptionist was very chatty, made us feel at ease. The only down point to make was the soundproofing from the floor above sounded like a herd of elephants.
Stayed 1 night in Dec 2023
Response from Holiday Inn on 6 Jan 2024
Dear PeterThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

8/10 Good

Heather, Redmond

Great room service
Stayed 1 night in Dec 2023
Response from Holiday Inn on 6 Jan 2024
Dear HeatherThank you for taking the time to leave us your score.I see you had a great stay with us and we hope to see you again soon.LeeNight GSM

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does what it says on the tin.
Pleasant stay. Nephew had fun in the pool and the games in reception where there kids congregated and made friends, Good breakfast selection. Handy location for Coleman’s hospital. Staff were friendly
Stayed 1 night in Dec 2023
Response from Holiday Inn on 6 Jan 2024
Dear LisaThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another super stay
Great stay as usual. Come here every 6 months with my sister. Staff are so nice and food is lovely. Back in April for another long weekend and can’t wait. Always take my little pooch and the staff love her. Thank you Holiday Inn
Stayed 3 nights in Nov 2023
Response from Holiday Inn on 6 Jan 2024
Dear JaneThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

8/10 Good

Tim

Stayed 2 nights in Nov 2023
Response from Holiday Inn on 6 Jan 2024
Dear TimThank you for taking the time to leave us your score.I see you had a great stay with us and we hope to see you again soon.LeeNight GSM

10/10 Excellent

Peter, Billingshurst

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located next to site in Norwich , very good facilities ( pool is great) but no kettle in room. Quite , comfy bed and would use it again .
Stayed 1 night in Nov 2023
Response from Holiday Inn on 6 Jan 2024
Dear PeterThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

8/10 Good

Stuart

Stayed 1 night in Nov 2023
Response from Holiday Inn on 6 Jan 2024
Dear StuartThank you for taking the time to leave us your score.I see you had a great stay with us and we hope to see you again soon.LeeNight GSM

10/10 Excellent

A

Stayed 3 nights in Nov 2023
Response from Holiday Inn on 6 Jan 2024
Dear AThank you for taking the time to leave us your score.I see you had a great stay with us and we hope to see you again soon.LeeNight GSM

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Lovely pool sauna and steam room. Range of breakfast items was brilliant. Ate twice in the hotel for evening meals and good value and tasted good.
Stayed 2 nights in Nov 2023
Response from Holiday Inn on 26 Nov 2023
Dear MarkThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for your lovely comments i will be sure to share them with all the team.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

8/10 Good

Edward

Late, last minute check in. Reception very accommodating, room very clean, quiet, comfortable, staff very helpful.
Stayed 1 night in Nov 2023
Response from Holiday Inn on 20 Nov 2023
Dear EdwardThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed our 4 night stay
Very friendly staff, a big thank you to James and Mark and the other staff For their wonderful service in the restaurant. We used the pool several times and the changing rooms were spotless. Our room was clean and comfy. Highly recommended hotel
Stayed 4 nights in Nov 2023
Response from Holiday Inn on 20 Nov 2023
HiThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. I will pass your kind words on to James and Mark. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price was very good value,and my wife makes lots of noise when drilling so walls were perfect thickness to drown her out ❤️❤️
Stayed 1 night in Nov 2023
Response from Holiday Inn on 20 Nov 2023
Dear SalvadorThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

8/10 Good

Miriam

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Holiday Inn on 31 Oct 2023
Hi MiriamThank you for taking the time to leave us a good rating about your experience at Holiday Inn Norwich. We hope that you will give us the opportunity to serve you again in the future.SincerelyLee

10/10 Excellent

Andrew

Good value
All good, nice hotel yes old style but has been updates and recently decorated
Stayed 2 nights in Oct 2023
Response from Holiday Inn on 31 Oct 2023
Hi AndrewThank you for taking the time to tell us about your experience at Holiday Inn Norwich.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.SincerelyLee

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel
Nice hotel pleasant staff. Spacious and clean room altough bathroom was a little on the small side. Decent choice of food in the restaurant.
Stayed 1 night in Oct 2023
Response from Holiday Inn on 31 Oct 2023
Hi StevenThank you for taking the time to tell us about your experience at Holiday Inn Norwich.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.SincerelyLee

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn on 15 Oct 2023
Hi RobinThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

8/10 Good

Colin

Stayed 1 night in Sep 2023
Response from Holiday inn on 15 Oct 2023
Hi ColinThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I traveled to visit our son at Norwich Hospital and stayed for two nights only, the proximity to the hospital was great for a short taxi drive. Hotel is clean and comfortable, breakfast and dinner areas very clean and food was very tasty and good variety. Staff is very friendly and helpful with all our requests and questions. I would stay here again if need be. Norwich is a very relaxing lovely town!
Stayed 2 nights in Sep 2023
Response from Holiday Inn on 15 Oct 2023
Hi LidiaThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope your son is ok and next time you come you can enjoy more of norwich.Sincerely,Lee HannerNight GSM

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was away from main town , and was clean and tidy. Very good local bus service to Norwich
Stayed 2 nights in Aug 2023
Response from Holiday Inn on 15 Oct 2023
Hi MichaelThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hi Norwich on 6 Sept 2023
Hi JohnThank you so much for your amazing score.SincerelyLee

10/10 Excellent

Shweta

Liked: Staff & service, property conditions & facilities, room comfort
Amazing. Really friendly and happy staff.
Stayed 1 night in Aug 2023
Response from lee on 3 Sept 2023
Hi ShwetaThank you for taking the time to leave us your really kind review i will be sure to pass it on to all the staff members.Hope to see you again soon.Yours SincerleyLee

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Holiday Inn on 15 Oct 2023
Hi RobertThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn on 15 Oct 2023
Hi LeeThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay, close to Norwich City centre
Clean hotel, with friendly staff, and excellent breakfast
Stayed 1 night in Aug 2023
Response from lee on 30 Aug 2023
Hi KeithThank you for for taking the time to leave us a review, really happy you enjoyed your stay.Hope to see you again soon at the hotel.Yours SincerleyLee

8/10 Good

Rosie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn on 15 Oct 2023
Hi RosieThank you for taking the time to tell us about your experience at Holiday Inn NORWICH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lee HannerNight GSM

10/10 Excellent

Dan

Stayed 3 nights in Aug 2023

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service overall. Very nice room and breakfast was very good.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Two Night Stay
Have stayed here several times before as we have family in the area. Sadly the hotel is getting very tired and some areas / rooms are well overdue for an overhaul. Its a shame because there are some things that are done very well. Service is very good and the breakfast too, although the scrambled eggs could have been better this time. Great options for gluten free and other dietary requirements. Overall we had a pleasant stay but without refurbishment I'm not sure if would choose it again.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent staff very friendly and obliging I would recommend without hesitation.
Stayed 5 nights in Aug 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Helga

Stayed 3 nights in Aug 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

clym

Stayed 1 night in Jul 2023

10/10 Excellent

Catarina

Stayed 1 night in Jul 2023

2/10 Terrible

Adam

Stayed 1 night in Jul 2023

8/10 Good

Mark

Stayed 1 night in Jul 2023

10/10 Excellent

Yewande

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, clean and tidy. Ample parking. Location great for us - as we wanted somewhere idyllic. Staff were excellent, friendly, helpful and catered for all our needs.
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Stayed 3 nights in Jul 2023