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Reviews of The George Hotel, BW Signature Collection

3 out of 5
The George Hotel, BW Signature Collection
Arlington Lane, Newmarket Road, Norwich, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 615 reviews" "
Rating 8 - Good. 200 out of 615 reviews" "
Rating 6 - Okay. 47 out of 615 reviews" "
Rating 4 - Poor. 15 out of 615 reviews" "
Rating 2 - Terrible. 12 out of 615 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and informative staff team. Some noise from afternoon children's party, however team clear on time of party and when it would finish, Lovely food throughout the stay.
Stayed 1 night in Apr 2024
Response from Hannah on 15 Apr 2024
Hi Phil,Thank you so much for the lovely comments, it really means a lot! We hope to see you again next time you're in the area :-)

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, in particular Reece. Nothing was too much trouble. He went above and beyond to ensure we had everything we needed
Stayed 1 night in Apr 2024
Response from Hannah on 15 Apr 2024
Hi David,Thank you so much for the lovely review! I will make sure your comments are passed onto Reece who I'm sure will be over the moon.We hope to see you again :-)

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First off, I've marked down for the shower. It was stuck on cold - unless i couldnt figure it out, but if theres a special knack then it should be made obvious to users. Overall the hotwl was everything else we needed. Comfy bed, clean bathroom, tea and coffee to hand, and nice staff. Would use again. Our room [22] was a little tired in places but it served its purpose for the most part
Stayed 1 night in Apr 2024
Response from Hannah on 13 Apr 2024
Hi Stuart,Thank you for taking the time to leave us a review. And also thank you for bringing the shower to our attention when you checked out - this has now been rectified.We hope to see you again :-)

10/10 Excellent

Philip, East Molesey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a night in The Garden House with our dog. Perfect walled in garden. Lovely comfy sofas and huge bedroom. All the staff were helpful and nothing was a problem. Will definitely be back and recommend the hotel, bar and restaurant.
Stayed 1 night in Mar 2024
Response from Hannah on 6 Apr 2024
Hi Philip,Thank you so much for the lovely review. We are happy to hear you had an enjoyable stay and we look forward to welcoming you back :-)

10/10 Excellent

Phil

Attentive staff team, well maintained environment with comfortable rooms and good food. I will be back.
Stayed 2 nights in Mar 2024
Response from Hannah on 29 Mar 2024
Hi Phil,Thank you so much for the brilliant feedback, it really means a lot to us! We look forward to welcoming you back :-)

10/10 Excellent

Alice

Stayed 1 night in Mar 2024
Response from Hannah on 15 Apr 2024
Hi Alice,Thank you so much for the brilliant rating, we're happy you enjoyed your stay!We hope to see you again soon :-)Hannah

10/10 Excellent

Federay

Travelled with family
Liked: Amenities, property conditions & facilities
Really comfortable homey and the staff are genuinely friendly. Breakfast one of the best! Will be back.
Stayed 1 night in Mar 2024
Response from Hannah on 26 Mar 2024
Hello There,Thank you so much for the lovely comments, it really means a lot to us!We hope to see you again sometime :-)

10/10 Excellent

Hadas

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean and quite. We stayed at the bungalow section outside of the main building.
Stayed 3 nights in Mar 2024
Response from Hannah on 21 Mar 2024
Hello Hadas,Thank you for the lovely review - it really means a lot to us!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite well run hotel.
Stayed 2 nights in Feb 2024
Response from Hannah on 2 Mar 2024
Hi Peter,Thank you very much for your kind comments! We look forward to welcoming you back in the future :-)

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & dining were excellent,hotel was welcoming though a bit tricky to find using the sat nab,we would definitely use again if in the area.😊
Stayed 2 nights in Feb 2024
Response from Hannah on 1 Mar 2024
Hello Susan,Thank you so much for the lovely review - it really means a lot to us! We look forward to welcoming you back soon :-)

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service
Car park was packed and no where to part Air con noisy
Stayed 1 night in Feb 2024
Response from Hannah on 23 Feb 2024
Hi Andrew,So sorry about the car park comments, we are having some work done on our roof which means the scaffolding has taken away a few spaces. We always suggest popping into Reception if you're struggling to find a space and we can help you out! The air con units should be silent so we will look into this.We hope you managed to enjoy your stay with us despite this :-)

10/10 Excellent

Angela

Stayed 3 nights in Jan 2024
Response from Hannah on 21 Mar 2024
Hi Angela,Thanks so much for the great review - we look forward to welcoming you back one day :-)

10/10 Excellent

Jane

Travelled with family
Met up with family, excellent position for the city. Very pleasant hotel, very clean and staff couldn’t be more helpful.
Stayed 2 nights in Jan 2024
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! It really means a lot to us.We hope to see you again soon :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good location just outside the city centre - 15-20min walk in. Clean and comfy room.
Stayed 1 night in Jan 2024
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not hesitate to book
What a lovely little gem of a place. Great service, lovely food and really nice place too. On top of that a fabulous price. Cannot fault it.
Stayed 1 night in Jan 2024
Response from Hannah on 6 Feb 2024
Thank you so much for the wonderful review! It really means a lot.We hope to see you again soon :-)

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The George is our preferred hotel for our monthly stay in Norwich. Good location, lovely décor, great staff.
Stayed 1 night in Jan 2024
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We look forward to welcoming you again soon :-)

10/10 Excellent

Millie

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
All OK
Room a bit small. Nice service. Breakfast was OK. Thanks
Stayed 2 nights in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for taking the time to leave us a review.We hope to see you again soon :-)

10/10 Excellent

Brian charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Nerys

Stayed 1 night in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the George
Brilliant hotel staff fantastic very clean , local to city 10 min walk and a free carpark
Stayed 1 night in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

6/10 Okay

Ayako

Stayed 1 night in Dec 2023
Response from Hannah on 6 Feb 2024
Hi There,Thank you so much for taking the time to leave us a review.We hope to see you again soon :-)

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Duncan

Stayed 1 night in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel was beautiful as was the room, however our air conditioning unit made a loud clicking noise throughout the night and kept waking me and my partner so we didn't actually get much sleep. Apart from that the hotel was lovely and hopefully they can get the issue fixed.
Stayed 1 night in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the review! Hopefully you reported the issue during your stay so we could get it resolved.We hope to see you again soon :-)

10/10 Excellent

Julie

Stayed 1 night in Nov 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay,will definitely be going back. .Quiet. clean ,lovely food .Not to big.walking distance to the city .
Stayed 2 nights in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Duncan

Stayed 1 night in Dec 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Potts
Nice room, great breakfast, would recommend.
Stayed 1 night in Dec 2023

8/10 Good

natalie

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Comfortable rooms and nice staff too.
Stayed 1 night in Dec 2023

10/10 Excellent

Emma

Stayed 3 nights in Nov 2023

10/10 Excellent

darren

Stayed 1 night in Dec 2023

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff, from receptionist to waiting staff. Room was spotless. Comfy bed.
Stayed 2 nights in Nov 2023
Response from Hannah on 2 Dec 2023
Hi Stuart,Thank you so much for your brilliant review it really means the world to us! I'll make sure your comments are passed on to the team.We look forward to welcoming you back in the future :-)

10/10 Excellent

DANIEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really can't fault this hotel at all - it was superb: The room was clean, warm, comfortable; I was given a free upgrade from a single to a double; the restaurant was great, fantastic food and good, varied menu; but more than anything else, the staff were all, without exception, absolutely lovely. I'd definitely recommend this hotel and, all being well, will be back!
Stayed 3 nights in Nov 2023
Response from Hannah on 2 Dec 2023
Hi Daniel,Thank you so much for your brilliant review it really means the world to us! I'm glad you enjoyed your complimentary upgrade & I'll make sure your comments are passed on to the team.We look forward to welcoming you back in the future :-)

10/10 Excellent

Duncan

Stayed 1 night in Nov 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Deepak

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Norwich, we don’t even look for any other hotel whenever we visit Norwich. Best thing about this hotel is their staff.
Stayed 3 nights in Nov 2023
Response from Hannah on 2 Dec 2023
Hi Deepak,Thank you so much for your brilliant review it really means the world to us! I'll make sure your comments are passed on to the team.We look forward to welcoming you back in the future :-)

10/10 Excellent

rakesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Staff are amazing. Felt very welcome. Almost home from home. Unique ‘closeness ‘ rarely found. They all actually seem to enjoy there guests. Set in a lovely part. Easy parking
Stayed 1 night in Nov 2023
Response from Hannah on 2 Dec 2023
Hi Rakesh,Thank you so much for your brilliant review it really means the world to us! I'll make sure your comments are passed on to the team.We look forward to welcoming you back in the future :-)

10/10 Excellent

Sarah

Stayed 1 night in Nov 2023
Response from Hannah on 6 Feb 2024
Thank you so much for the great review! We hope to see you again soon :-)

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and comfortable.
Stayed 1 night in Nov 2023
Response from Sally on 24 Nov 2023
Thank you for a great review :-)

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant with special attention paid to detail. The blond lady at the reception was very kind and friendly! I would definitely go back (in fact I have been back)
Stayed 1 night in Nov 2023
Response from Sally on 24 Nov 2023
Thank you for a fantastic review of your stay.We look forward to welcoming you back again in the future :-)

10/10 Excellent

Wendy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Location was excellent easy reach of city but safe and quiet surroundings. Our room was small but good for the price. We didn’t use the bar or restaurant but it looked welcoming and it seemed a good place to be.
Stayed 1 night in Nov 2023
Response from Sally on 24 Nov 2023
Thank you for a great review :-)We look forward to welcoming you back again in the future.

10/10 Excellent

Clive

Stayed 1 night in Nov 2023
Response from Sally on 24 Nov 2023
Thank you for a fantastic review :-)We look forward to welcoming you back again in the future.

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Cozy and welcoming
Fantastic stay. Couldn’t fault it. Lovely receptionist, so helpful. The rooms were just so cozy and warm. We honestly were blown away at how comfy and welcoming the room was. The whole place was just brilliant. Lovely breakfast too and reasonable prices at the bar. 100% recommended and will be back should we ever stay in Norwich again.
Stayed 1 night in Nov 2023
Response from Sally on 20 Nov 2023
Thank you for a fantastic review of your stay at the George :-)We look forward to welcoming you back again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel, food and drinks were very good. I would 100% return.
Stayed 1 night in Nov 2023
Response from Sally on 14 Nov 2023
Thank you for a fantastic review of your stay :-)

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Sally on 15 Nov 2023
Thank you for a fantastic review of your stay :-)We look forward to welcoming you back again in the future.